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- Tasks: Lead strategic operations to enhance Subway's performance across EMEA.
- Company: Join Subway, a globally recognised brand committed to continuous improvement.
- Benefits: Enjoy competitive bonuses, insurance reimbursements, and learning opportunities.
- Why this job: Shape the future of dining while working in a dynamic, innovative environment.
- Qualifications: 5-8 years in restaurant management and strong project management skills required.
- Other info: Based in London HQ with excellent career growth potential.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Location: London HQ Office
Ready for a fresh, new career? Look no further because one of the worldâs most iconic brands can help you get there.
Why Join Us? At Subway, âbetterâ is baked into our DNA. We are a brand that believes in continued improvement ⌠in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the worldâs leading restaurant brands, weâve always embraced change and the path ahead. And today, weâre making better living way easier.
About the role We are searching for a Manager, Strategic Operations to support our EMEA team based out of our London headquarters. This is an office fieldâbased role, with the majority working from our London office. The Manager â Strategic Operations is responsible for the successful implementation of strategic initiatives for our Subway Market Operations territories throughout EMEA, and creating tools that our Master Franchise partners could leverage. This role ensures that Field Teams have the necessary processes, tools, systems, reporting and FZE support to be able to execute the business strategy consistently to deliver performance improvement. Additionally, this role shapes the future of the business by understanding market conditions, key trends and contributes to the roadmap of the ârestaurant of the futureâ.
Responsibilities include but are not limited to:
- Operations Strategy: Identify opportunities to enhance operations & commercial success for the business as defined by MBOs and broader business strategy. Have a deep understanding of how Subway Restaurants operate and consider strategy that can be applied to the entire EMEA network.
- Stakeholder Analysis & Engagement: Understand external industry trends, internal (SME) needs and external customer (Franchisee) feedback. Utilise this data in a logical manner to improve processes that support execution.
- Deliver Efficient & Effective Processes: Define and roll out internal processes for Ops Strategy/Ops Excellence team to use to provide consistent approach to projects & initiatives as defined by your line manager. Act as a SME to support colleagues in successful implementation of these tools. Deliver agreed programs, processes and tools to the business for implementation. Measure the success of programs and refine future approach based on those results.
- Projects: Be a key contributor to EMEA wide strategic projects by providing recommendations on how to operationalize concepts, working within a specific timeframe and engaging all relevant stakeholders.
Skills & Abilities
- Strong communication, training and customer experience skills necessary
- Must have problem solving skills combined with Project Management skills
- Good written and oral communication skills, strong interpersonal skills, investigative ability, ability to multi-task and work independently
- Basic computer proficiency and understanding of MS Word, MS Excel, PowerPoint & MS Outlook
- Highly commercial with strong business/financial acumen, market awareness
- Technical proficiencies: Software (Microsoft Office Suite programs: Word, Excel, PowerPoint, Outlook)
- Operational & Commercial Understanding in QSR
- Broader Industry Knowledge
- Influence without authority
- Analytical & Numerate
- Critical Thinking
- Program management
Additional Requirements
- Bachelorâs degree in business, technical, or related field preferred.
- 5 to 8 yearsâ experience in: Restaurant or food retail; Team Management and above store level
What benefits will I receive?
- Reimbursements of insurance plans
- Competitive bonus
- Company Holidays
- Learning & Development Benefits
Manager, Strategic Operations - United Kingdom employer: Subway
Contact Detail:
Subway Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Manager, Strategic Operations - United Kingdom
â¨Tip Number 1
Network like a pro! Reach out to current or former Subway employees on LinkedIn. A friendly chat can give us insider info about the company culture and what they really look for in candidates.
â¨Tip Number 2
Prepare for the interview by researching Subwayâs latest initiatives and market trends. We want to show that weâre not just interested in the role, but also passionate about the brand and its future!
â¨Tip Number 3
Practice common interview questions, especially around operations strategy and stakeholder engagement. We need to articulate our thoughts clearly and demonstrate our problem-solving skills effectively.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure our application gets noticed. Plus, it shows weâre serious about joining the Subway team.
We think you need these skills to ace Manager, Strategic Operations - United Kingdom
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Manager, Strategic Operations role. Highlight your experience in operations strategy and project management, as these are key for us at Subway. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youâre passionate about joining Subway and how your background aligns with our mission of continuous improvement. Keep it engaging and personal â we want to see your personality!
Showcase Your Communication Skills: Since strong communication is crucial for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or grammatical errors. We want to see that you can communicate effectively right from the start!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre serious about joining our team at Subway!
How to prepare for a job interview at Subway
â¨Know Your Stuff
Before the interview, dive deep into Subway's operations and strategic goals. Familiarise yourself with their current initiatives and how they align with the role of Manager, Strategic Operations. This will show your genuine interest and understanding of the brand.
â¨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified operational challenges and implemented effective solutions. Highlight your project management skills and how they contributed to improved performance in previous roles.
â¨Engage with Stakeholders
Be ready to discuss how youâve engaged with various stakeholders in your previous positions. Share specific instances where you gathered feedback and used it to enhance processes or strategies, demonstrating your ability to influence without authority.
â¨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the industry trends and Subwayâs future direction. This not only shows your enthusiasm but also your analytical thinking and market awareness, which are crucial for the role.