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- Tasks: Lead and support franchise owners to maximise their restaurant performance and profitability.
- Company: Join one of the world's most iconic brands and make a real impact.
- Benefits: Enjoy competitive bonuses, career growth, and a fun, fast-paced work environment.
- Other info: Develop strong relationships with franchisees and influence their business strategies.
- Why this job: Be bold, empowered, and accountable while driving success in a dynamic industry.
- Qualifications: Bachelor's degree preferred; experience in food retail or franchising is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Manager Franchise Performance – United Kingdom
Lancashire, UK
Job Description
Posted Thursday, February 19, 2026 at 11:00 PM
Manager Franchise Performance – United Kingdom
Region: Manchester to Lancashire Area
Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.
Why Join Us?
At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From thehandshake that started our very first sandwich shop to earning our position as the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we\’re making better living way easier.
Our purpose is about more than the food we serve in our restaurants. It’s centered onfueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to transformational journey.
About the role:
We are searching for a Manager Franchise Performance to support our UK & Ireland team.
The Manager of Franchise Performance (MFP) is a liaison between Subway and our franchise owners. MFP activities are to protect the integrity of the brand by leading, influencing, coaching, and measuring performance in all areas and initiatives of those franchisees/restaurants that they are assigned. The MFP is responsible for assessing the assigned franchisees/restaurants in their portfolio to determine the level of support provided based upon needs and performance levels.This portfolio management will guide the MFP to provide strategic business direction and alignment in order to influence franchisees in maximizing profitability of their portfolio as well as their readiness for growing their store portfolio. This includes the development of business plans, specific goals, objectives and strategies for sales building, restaurant traffic, cost controls, profit management, development, marketing, and more. The MFP will report to the Head of Franchise Performance in their region.
Responsibilities include but are not limited to:
- Consistentlyevaluateassignedportfoliotodetermineareasofopportunity.
- Perform periodic business reviews in effort to celebrate achievements, review areas of opportunity, and discuss future directives.
- Educate, motivate, and influence franchisees in a manner that will drive the restaurant operations and profitability. Items including, but not limited to, brand initiative direction, local store marketing guidance, training, operations, P&L review, metric reviews, goal setting, and more.
- Ensure brand standards and initiatives are being communicated and cascade throughout your assigned portfolio.
- Encouraging, motivating, and enforcing standards and initiatives consistently throughout all stores.
- Ability to review, understand and follow up on third party restaurant excellence visits.
Building Relationships
- Coach,counsel,influence,andmotivatefranchiseesonaportfoliolevelbasis.
- Provideguidancetofranchiseestogrowtheirbusiness.
- Developproductiveworkingrelationshipswithfranchisees,territoryteammembersandHQemployees.
- Build relations with franchisees in a multitude of manners depending on performance and needs.
- Some manners of relationship building include, but is not limited to, in person, virtually, individual meetings, emails, territory meetings, portfolio meetings, training sessions etc.
- Gainsrespectfromfranchiseestoberecognizedasanassettothebusinessandleaderinthefield.
Development
- Equipment & Design: Guidance for franchisees throughout the equipment & design process for all new, relocated, and remodeled stores. This equipment and design work includes, but is not limited to directing franchisee to correct point of contacts, working with Head of Franchise Performance (HFP) & development playbook to ensure storelayout maximizes commercial opportunities, efficiency & guest experience, visiting store during construction phase, working with development team & HFP to confirm store is ready to open when construction complete, taking and submitting photos to the Development team for final review and follow up as required.
- Franchisee Expansion: Provide information to the HFP regarding existing owners and their ability/inability to expand within the brand. Additionally, for stores changing ownership from one franchisee to another, guidance, and additional training during and after store transition.
- Additional: As with all areas of this position, guidance to correct points of contacts, methods of procedures, etc. is a regular occurrence. Conversationsregardingclosures,disidentifications,andotherleasing/legalissueswithHFP.
Self-Development
- Applies designated training programs to enhance knowledge and develop new skils.
- Participates in all scheduled training and informative sessions, including but not limited to, University of Subway, Cascade Training Call, Monthly Business reviews,
teamcallsandmore. - Fullyunderstandthepurposeandbenefitsofnewprogramsanddecisionstoeffectivelyinfluencefranchiseesandobtainbuyin.
Skills & Abilities:
- Managetoughconversations,assertive,accountable
- Strategicthinker,abilitytointegratedataandthinklongterm
- Abilitytocascadeknowledgetoothers
- Calm,composed
- Empatheticandstrongsocialawareness
Desired Characteristics
- Canworkindependently,isdisciplined,aself-starter,takesinitiative
Desired Knowledge & Skills
- FastpacedFoodRetail,QSRexperience.
- Franchisingknowledgeandexperienceisdesirable
- Projectmanagement,strongorganizationskills
- Changemanagement,readilyadaptstoambiguity.
Additional requirements:
- Bachelor\’s degree in Business, Communications, Business Analysis, Hospitality, or related field preferred.
- 5+ year multi-site restaurant experience (20+ units) or 3 years large format food retail leadership preferred
- Area Management & or Portfolio Management experience with the ability to comprehend P&L statements. Utilizing influencing skills to drive improvement with the franchisees in their portfolio.
- Highlycommercialwithstrongbusiness/financialacumen,marketawareness
- Musthaveavaliddriver\’slicenseandastrongwillingnesstodrive.Employeesmusthavedependabletransportationandmeetallrequirementsbaseduponthe
vehiclereimbursementpolicy.
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Manager Franchise Performance – United Kingdom employer: Subway
Contact Detail:
Subway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Franchise Performance – United Kingdom
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the franchise world, especially those at Subway. They can give you insider tips and might even refer you directly, which is always a bonus.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Subway's brand values and recent initiatives. Show us that you're not just another candidate but someone who genuinely cares about the brand and its success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating how your skills align with the role of Manager Franchise Performance. We want to see your passion and confidence shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a small gesture that can leave a lasting impression and show us that you’re truly interested.
We think you need these skills to ace Manager Franchise Performance – United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Manager Franchise Performance role. Highlight relevant experience and skills that align with the job description, like your ability to influence and coach franchisees.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our team. Be bold and show your personality!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your strategic thinking and ability to drive performance. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Subway
✨Know Your Numbers
As a Manager Franchise Performance, you'll need to be comfortable with P&L statements and financial metrics. Brush up on your financial acumen before the interview. Be ready to discuss how you've used data to influence franchisees and drive profitability in your previous roles.
✨Showcase Your Coaching Skills
This role is all about building relationships and coaching franchisees. Prepare examples of how you've motivated and influenced others in the past. Think about specific situations where your guidance led to improved performance or successful outcomes.
✨Understand the Brand
Familiarise yourself with Subway's brand values and initiatives. Be prepared to discuss how you would ensure these standards are communicated effectively to franchisees. Showing that you understand the brand will demonstrate your commitment and alignment with their goals.
✨Prepare for Tough Conversations
The ability to manage tough conversations is crucial in this role. Think of examples where you've had to navigate difficult discussions, whether it's about performance issues or operational challenges. Highlight your approach to maintaining composure and empathy during these interactions.