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- Tasks: Lead and support franchise owners to maximise their restaurant performance and profitability.
- Company: Join Subway, a globally recognised brand committed to continuous improvement.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Opportunity to work independently while building relationships with franchisees.
- Why this job: Be part of a transformational journey in a dynamic and supportive environment.
- Qualifications: Experience in multi-site restaurant management and strong communication skills required.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there. Why Join Us? At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we’re making better living way easier. Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to transformational journey.
About the role: We are searching for a Manager Franchise Performance to support our UK & Ireland team. The Manager of Franchise Performance (MFP) is a liaison between Subway and our franchise owners. MFP activities are to protect the integrity of the brand by leading, influencing, coaching, and measuring performance in all areas and initiatives of those franchisees/restaurants that they are assigned. The MFP is responsible for assessing the assigned franchisees/restaurants in their portfolio to determine the level of support provided based upon needs and performance levels. This portfolio management will guide the MFP to provide strategic business direction and alignment in order to influence franchisees in maximizing profitability of their portfolio as well as their readiness for growing their store portfolio. This includes the development of business plans, specific goals, objectives and strategies for sales building, restaurant traffic, cost controls, profit management, development, marketing, and more. The MFP will report to the Head of Franchise Performance in their region.
Responsibilities include but are not limited to:
- Consistently evaluate assigned portfolio to determine areas of opportunity.
- Perform periodic business reviews in effort to celebrate achievements, review areas of opportunity, and discuss future directives.
- Educate, motivate, and influence franchisees in a manner that will drive the restaurant operations and profitability.
- Ensure brand standards and initiatives are being communicated and cascade throughout your assigned portfolio.
- Encouraging, motivating, and enforcing standards and initiatives consistently throughout all stores.
- Ability to review, understand and follow up on third party restaurant excellence visits.
Building Relationships: Coach, counsel, influence, and motivate franchisees on a portfolio level basis. Provide guidance to franchisees to grow their business. Develop productive working relationships with franchisees, territory team members and HQ employees. Build relations with franchisees in a multitude of manners depending on performance and needs.
Development: Equipment & Design: Guidance for franchisees throughout the equipment & design process for all new, relocated, and remodeled stores. This equipment and design work includes, but is not limited to directing franchisee to correct point of contacts, working with Head of Franchise Performance (HFP) & development playbook to ensure store layout maximizes commercial opportunities, efficiency & guest experience, visiting store during construction phase, working with development team & HFP to confirm store is ready to open when construction complete, taking and submitting photos to the Development team for final review and follow up as required.
Franchisee Expansion: Provide information to the HFP regarding existing owners and their ability/inability to expand within the brand. Additionally, for stores changing ownership from one franchisee to another, guidance, and additional training during and after store transition.
Additional: As with all areas of this position, guidance to correct points of contacts, methods of procedures, etc. is a regular occurrence. Conversations regarding closures, disidentifications, and other leasing/legal issues with HFP.
Self-Development: Applies designated training programs to enhance knowledge and develop new skills. Participates in all scheduled training and informative sessions, including but not limited to, University of Subway, Cascade Training Call, Monthly Business reviews, team calls and more. Able to travel on an occasional basis to training sessions both inside and outside of territory. Fully understand the purpose and benefits of new programs and decisions to effectively influence franchisees and obtain buy in.
Skills & Abilities: Manage tough conversations, assertive, accountable. Strategic thinker, ability to integrate data and think long term. Ability to cascade knowledge to others. Calm, composed. Empathetic and strong social awareness. Strong listening skills, written and verbal communications. Ability to adapt to different situations and personalities, while maintaining personal and professional integrity. Ability to work autonomously.
Desired Characteristics: Can work independently, is disciplined, a self-starter, takes initiative. Strong learning agility, ability to quickly absorb and apply new learning for impact. Demonstrates a competitive spirit. Strong problem-solving skills, ability to solve difficult and complex problems.
Desired Knowledge & Skills: Fast paced Food Retail, QSR experience. Franchising knowledge and experience is desirable. Time management, ability to prioritize. Change management, readily adapts to ambiguity.
Additional requirements: Bachelor’s degree in Business, Communications, Business Analysis, Hospitality, or related field preferred. 5+ year multi-site restaurant experience (20+ units) or 3 years large format food retail leadership preferred. Area Management & or Portfolio Management experience with the ability to comprehend P&L statements. Utilizing influencing skills to drive improvement with the franchisees in their portfolio. Highly commercial with strong business / financial acumen, market awareness. Technical Proficiencies: Software (Microsoft Office Suite programs: Word, Excel, PowerPoint, Outlook). Must have a valid driver's license and a strong willingness to drive. Employees must have dependable transportation and meet all requirements.
Manager Franchise Performance employer: Subway
Contact Detail:
Subway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Franchise Performance
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Subway’s values and recent initiatives. Show that you’re not just another candidate; demonstrate your passion for the brand and how you can contribute to its mission of better living. Tailor your answers to reflect their goals!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in managing franchise performance and how you’ve driven results in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Subway team. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Manager Franchise Performance
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager Franchise Performance role. Highlight your relevant experience in multi-site restaurant management and any specific achievements that align with Subway's goals. We want to see how you can contribute to our mission of continuous improvement!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past experiences to show how you've influenced franchisees or improved performance. This is your chance to shine, so let us know how you’ve made a difference in previous roles.
Be Authentic: We love genuine personalities! When writing your application, let your true self come through. Share your passion for the food retail industry and why you’re excited about the opportunity to work with Subway. Authenticity goes a long way in making a connection.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining the Subway team!
How to prepare for a job interview at Subway
✨Know Your Stuff
Before the interview, dive deep into Subway's brand values and recent initiatives. Understand their commitment to improvement and how that translates into franchise performance. This knowledge will help you connect your experience with their goals.
✨Showcase Your Experience
Be ready to discuss your multi-site restaurant experience in detail. Prepare specific examples of how you've influenced franchisees or improved performance in previous roles. Use metrics to back up your achievements; numbers speak volumes!
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their challenges and share how your skills can help. Remember, they want someone who can coach and motivate franchisees, so show your interpersonal skills.
✨Prepare for Tough Questions
Expect questions about managing difficult conversations and adapting to various personalities. Think of scenarios where you've successfully navigated these situations and be ready to share them. Demonstrating your calm and composed nature will set you apart.