At a Glance
- Tasks: Lead and support franchise owners to maximise their restaurant performance and profitability.
- Company: Join Subway, a globally recognised brand committed to continuous improvement.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Opportunity to work independently while building relationships with franchisees.
- Why this job: Be part of a transformational journey in a dynamic and supportive environment.
- Qualifications: Experience in multi-site restaurant management and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there. Why Join Us? At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we’re making better living way easier. Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to transformational journey.
About the role: We are searching for a Manager Franchise Performance to support our UK & Ireland team. The Manager of Franchise Performance (MFP) is a liaison between Subway and our franchise owners. MFP activities are to protect the integrity of the brand by leading, influencing, coaching, and measuring performance in all areas and initiatives of those franchisees/restaurants that they are assigned. The MFP is responsible for assessing the assigned franchisees/restaurants in their portfolio to determine the level of support provided based upon needs and performance levels. This portfolio management will guide the MFP to provide strategic business direction and alignment in order to influence franchisees in maximizing profitability of their portfolio as well as their readiness for growing their store portfolio. This includes the development of business plans, specific goals, objectives and strategies for sales building, restaurant traffic, cost controls, profit management, development, marketing, and more. The MFP will report to the Head of Franchise Performance in their region.
Responsibilities include but are not limited to:
- Consistently evaluate assigned portfolio to determine areas of opportunity.
- Perform periodic business reviews in effort to celebrate achievements, review areas of opportunity, and discuss future directives.
- Educate, motivate, and influence franchisees in a manner that will drive the restaurant operations and profitability.
- Ensure brand standards and initiatives are being communicated and cascade throughout your assigned portfolio.
- Encouraging, motivating, and enforcing standards and initiatives consistently throughout all stores.
- Ability to review, understand and follow up on third party restaurant excellence visits.
Building Relationships: Coach, counsel, influence, and motivate franchisees on a portfolio level basis. Provide guidance to franchisees to grow their business. Develop productive working relationships with franchisees, territory team members and HQ employees. Build relations with franchisees in a multitude of manners depending on performance and needs.
Development: Equipment & Design: Guidance for franchisees throughout the equipment & design process for all new, relocated, and remodeled stores. This equipment and design work includes, but is not limited to directing franchisee to correct point of contacts, working with Head of Franchise Performance (HFP) & development playbook to ensure store layout maximizes commercial opportunities, efficiency & guest experience, visiting store during construction phase, working with development team & HFP to confirm store is ready to open when construction complete, taking and submitting photos to the Development team for final review and follow up as required.
Franchisee Expansion: Provide information to the HFP regarding existing owners and their ability/inability to expand within the brand. Additionally, for stores changing ownership from one franchisee to another, guidance, and additional training during and after store transition.
Additional: As with all areas of this position, guidance to correct points of contacts, methods of procedures, etc. is a regular occurrence. Conversations regarding closures, disidentifications, and other leasing/legal issues with HFP.
Self-Development: Applies designated training programs to enhance knowledge and develop new skills. Participates in all scheduled training and informative sessions, including but not limited to, University of Subway, Cascade Training Call, Monthly Business reviews, team calls and more. Able to travel on an occasional basis to training sessions both inside and outside of territory. Fully understand the purpose and benefits of new programs and decisions to effectively influence franchisees and obtain buy in.
Skills & Abilities: Manage tough conversations, assertive, accountable. Strategic thinker, ability to integrate data and think long term. Ability to cascade knowledge to others. Calm, composed. Empathetic and strong social awareness. Strong listening skills, written and verbal communications. Ability to adapt to different situations and personalities, while maintaining personal and professional integrity. Ability to work autonomously.
Desired Characteristics: Can work independently, is disciplined, a self-starter, takes initiative. Strong learning agility, ability to quickly absorb and apply new learning for impact. Demonstrates a competitive spirit. Strong problem-solving skills, ability to solve difficult and complex problems.
Desired Knowledge & Skills: Fast paced Food Retail, QSR experience. Franchising knowledge and experience is desirable. Time management, ability to prioritize. Change management, readily adapts to ambiguity.
Additional requirements: Bachelor’s degree in Business, Communications, Business Analysis, Hospitality, or related field preferred. 5+ year multi-site restaurant experience (20+ units) or 3 years large format food retail leadership preferred. Area Management & or Portfolio Management experience with the ability to comprehend P&L statements. Utilizing influencing skills to drive improvement with the franchisees in their portfolio. Highly commercial with strong business / financial acumen, market awareness. Technical Proficiencies: Software (Microsoft Office Suite programs: Word, Excel, PowerPoint, Outlook). Must have a valid driver's license and a strong willingness to drive. Employees must have dependable transportation and meet all requirements.
Manager Franchise Performance employer: Subway
Subway is an exceptional employer that champions a culture of continuous improvement and personal growth, making it an ideal place for those looking to make a meaningful impact in the fast-paced food retail industry. With a commitment to employee development, you will have access to comprehensive training programs and opportunities to influence franchise performance across the beautiful Southwest England region. Join us to be part of a dynamic team that values innovation, collaboration, and the pursuit of healthier lives and businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Manager Franchise Performance
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We think you need these skills to ace Manager Franchise Performance
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Subway, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Subway
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Subway’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
