Sr. Food Quality Assurance Specialist in London

Sr. Food Quality Assurance Specialist – London, United Kingdom
Location: London HQ office.

Ready to make your mark at the world's leading sandwich brand?

Why Join Subway?

At Subway, we're building something significant. Our mission is clear — to grow franchisee profitability, brand relevance, and long-term value — and our corporate teams sit at the heart of making that happen.

We're a business that believes in meritocracy. Results open doors here, and the people who thrive are those who bring accountability, strategic thinking, and a genuine drive to create long-term impact. You'll be empowered to think and act like an owner — because that's exactly what we need from our people.

We move with pace and purpose. We adapt quickly, focus on innovation where it counts, and aren't afraid to make bold decisions. Alongside that, integrity is non-negotiable — we hold ourselves to the highest standards in how we work, how we lead, and how we treat one another.

And while we take our work seriously, we also know that the best results come from teams who celebrate progress, support each other, and bring real energy to what they do.

We are looking for a Sr. Food Quality Assurance Specialist based out of our London office.

About the role:
The Sr. Food Quality Assurance Specialist will lead and strengthen Subway's product quality, supplier compliance, and food safety standards across Subway markets in the EMEA region. This role will work closely with Culinary, Operations, Supply Chain, Marketing, suppliers, and external manufacturers to ensure products meet Subway specifications, quality expectations, and market requirements. In addition, the role will support MFZE and its markets on quality matters, acting as a point of contact for quality documentation and related requests. The role will own product specification integration, product testing programs, supplier performance management, and market quality requests, and will act as the primary regional point of contact for quality matters within their specific categories. The Senior Quality Assurance Specialist will also drive the development and execution of general quality systems and programs that drive continuous improvement, supplier accountability, and compliance across the Subway supply base

Responsibilities include but are not limited to:

• Product Specifications & Documentation: Own, review, and maintain product specifications across internal systems and supplier documentation, ensuring quality requirements and testing expectations are clearly captured and up to date.
• Product Testing Program: Lead the regional product testing program, including sample management, results tracking, corrective action follow-up, and maintenance of testing records.
• Supplier Performance & Compliance: Monitor supplier and external manufacturer performance against agreed quality standards and specifications; lead onboarding and qualification of new suppliers; drive corrective action resolution and follow-up.
• Quality Issue Investigation: Lead investigations into product non-conformance and quality issues, working cross-functionally with suppliers and internal teams to identify root causes and implement effective solutions.
• Cross Functional Collaboration: Represent Quality Assurance in cross-functional activities with Operations, Culinary, Supply Chain, and Marketing to support new product launches, supplier transitions, and product improvements.
• QA Systems & Continuous improvement: Lead the development and execution of quality assurance systems, tools, and programs that drive supplier accountability, compliance, and continuous improvement across the Subway supply base.
• Reporting & Quality analytics: Prepare and present reports, presentations, and quality trend analyses related to supplier performance, testing outcomes, and program status to support data-driven decision-making.

Skills & Abilities:

• Bachelor’s degree in food science, food technology or related field preferred.
• 6+ years’ experience working in a franchise business, preferably QSR.
• Must have food quality assurance experience within food manufacturing, food service, retail food or supplier quality management.
• Experience working with external manufacturers, suppliers, or co-manufacturers.
• Proven experience building and leading quality assurance systems, supplier compliance programs, product specifications, or quality documentation processes.
• Strong understanding of food quality, food safety principles, product specifications, testing programs, and corrective action processes.
• Strong communication and stakeholder management skills, with the ability to influence and work effectively across internal teams, suppliers, and international market stakeholders.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through on documentation, testing, and compliance activities.
• Proficiency in Microsoft Office tools; experience with specification management, supplier quality, or product lifecycle systems is a plus.
• Detail-oriented and process-driven, with strong problem-solving and follow-up discipline.
• Strong cross-functional collaboration and leadership; clear written and verbal communication.
• Food quality and compliance mindset; ability to work in a fast-paced, global brand environment.
• Languages required: English and any other language is a plus
• Open to travel to Europe
• Creative with strong negotiation (sales) skills. Sound commercial awareness.
• Excellent project management skills and goal focused.
• Strong communication & presentation skills
• Adaptable and open working style with ability to establish trust and credibility quickly.
• Organized, a self-starter with the ability to multitask.
• Technical Proficiencies: Software (Microsoft Office Suite programs: Word, Excel, PowerPoint, Outlook)
• Ownership mindset with accountability for results
• Strategic, commercial, and impact‑focused
• Agile, decisive, and comfortable with change
• High integrity and strong collaboration skills
• Driven to deliver long‑term value

Preferred Skills:

• Experience in a multinational food company, restaurant brand, QSR, or food manufacturing environment.
• Familiarity with supplier audits, product testing protocols, corrective action plans, and specification management systems.
• Experience leading quality programs across international markets or franchise-based business models.

What benefits will I receive?

• Competitive paid time off to rest, reset, and recharge
• Reimbursements of various insurance plans
• Performance based rewards and recognition - results truly matter here
• Paid company holidays
• Ongoing learning opportunities, training programs, and tools to support continuous growth
• Office activities, team events, and celebrations that foster connection, collaboration, and energy at work

Subway uses technology-assisted tools to support our recruitment process. These tools strictly help organize and sort applications based on job-related qualifications. All decisions are made by people - our recruiting team and hiring managers. If you have questions or would like to request an alternative review process, please let us know.