At a Glance
- Tasks: Bridge tech and operations to optimise restaurant digital ordering systems.
- Company: Dynamic company with a focus on innovation in the food delivery sector.
- Benefits: Competitive time off, performance rewards, and continuous learning opportunities.
- Other info: Join a vibrant team with exciting events and growth potential.
- Why this job: Make a real impact in the fast-paced world of restaurant technology.
- Qualifications: Bachelor’s in Computer Science and strong understanding of QSR tech.
The predicted salary is between 60000 - 75000 £ per year.
We are searching for a Senior Analyst, Business Systems to support our EMEA team on a 12 month contract with possible extension. The Senior Analyst acts as the technical bridge between restaurant operations, menu management platforms, third‑party delivery providers (e.g. Just Eat, Deliveroo, Uber Eats), and Point of Sale (POS) systems. Embedded within the Service Management team, this role ensures accurate, timely, and stable configuration, integration, and ongoing operation of digital ordering and menu ecosystems across the restaurant portfolio.
Responsibilities
- Own the technical translation of menu, pricing, product, and promotional requirements into menu management, aggregator, and POS systems.
- Configure, maintain, and validate menu integrations between internal systems and third‑party delivery platforms.
- Act as the primary technical point of contact for delivery aggregators and menu technology vendors.
- Ensure consistency of menus, pricing, availability, and modifiers across all digital and in‑restaurant channels.
- Support incident and problem management related to digital ordering, menu sync, and POS integration issues.
- Troubleshoot integration errors, data mismatches, and order flow issues across platforms.
- Support onboarding of new restaurants, brands, or delivery partners.
- Collaborate with Operations, Digital, Marketing, POS, and Integration teams to support menu changes and launches.
- Maintain clear documentation of configurations, interfaces, and operational procedures.
- Proactively identify improvement opportunities to reduce errors, manual effort, and operational impact.
Skills & Abilities
- Strong understanding of QSR restaurant technology and operational workflows, including:
- Payments: authorization/capture, settlement, reconciliation, refunds/chargebacks, device/terminal considerations, compliance awareness.
- 3PD/Aggregators: menu sync, item availability, pricing parity, order injection to POS, cancellation flows, throttling/pausing, outage procedures.
Additional Requirements
- A bachelor’s degree in Computer Science.
Benefits
- Competitive paid time off to rest, reset, and recharge.
- Reimbursements of various insurance plans.
- Performance based rewards and recognition - results truly matter here.
- Paid company holidays.
- Ongoing learning opportunities, training programs, and tools to support continuous growth.
- Office activities, team events, and celebrations that foster connection, collaboration, and energy at work.
Senior Business Systems Analyst in London employer: Subway
As a Senior Business Systems Analyst at our London or Amsterdam HQ, you will join a dynamic team that values innovation and collaboration. We offer competitive benefits, including generous paid time off and performance-based rewards, alongside a vibrant work culture that encourages continuous learning and professional growth. With opportunities to engage in team events and celebrations, you'll find a supportive environment that fosters both personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Systems Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to business systems. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you made an impact, especially those involving menu management or integration with delivery platforms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Business Systems Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Business Systems Analyst role. Highlight relevant experience with restaurant technology and integration systems, as well as any specific projects that showcase your skills in menu management and POS systems.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share your passion for the QSR industry and how your background aligns with our needs. Don’t forget to mention any experience you have with third-party delivery platforms!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled integration issues or improved operational workflows in the past. We love candidates who can demonstrate their ability to troubleshoot and enhance processes effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Subway
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of QSR restaurant technology and operational workflows. Be ready to discuss how menu management platforms, POS systems, and third-party delivery providers work together. This will show that you understand the technical aspects of the role and can effectively bridge the gap between different teams.
✨Prepare Real-World Examples
Think of specific instances where you've successfully managed integrations or resolved issues in a similar environment. Sharing these experiences will demonstrate your problem-solving skills and ability to handle the responsibilities outlined in the job description.
✨Show Your Collaborative Spirit
This role requires working closely with various teams, so be prepared to discuss how you've collaborated with others in the past. Highlight your communication skills and how you’ve facilitated smooth operations between different departments, especially in high-pressure situations.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company’s current challenges with digital ordering and menu management. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
