Director of Supply Chain - EMEA in London

Ready to make your mark at the world's leading sandwich brand? At Subway, we're building something significant. Our mission is clear — to grow franchisee profitability, brand relevance, and long-term value — and our corporate teams sit at the heart of making that happen.

We're a business that believes in meritocracy. Results open doors here, and the people who thrive are those who bring accountability, strategic thinking, and a genuine drive to create long-term impact. You'll be empowered to think and act like an owner — because that's exactly what we need from our people. We move with pace and purpose. We adapt quickly, focus innovation where it counts, and aren't afraid to make bold decisions. Alongside that, integrity is non-negotiable — we hold ourselves to the highest standards in how we work, how we lead, and how we treat one another. And while we take our work seriously, we also know that the best results come from teams who celebrate progress, support each other, and bring real energy to what they do.

About the role:

We are searching for a Director, Supply Chain to support our EMEA team. The Director, Supply Chain is responsible for managing and optimising supply chain operations across the EMEA region, acting as the primary operational point of contact between Subway, third-party supply chain groups, and Master Franchisee partners. This role drives operational excellence, ensures compliance with contractual obligations and brand standards, and supports regional growth initiatives through proactive supply chain management and cross-functional collaboration. Reporting to the CFO, EMEA, the Director translates regional strategy into day-to-day execution, resolves supply chain challenges, and delivers data-driven insights to inform decision-making.

Responsibilities include but are not limited to:

• Serve as the primary day-to-day liaison between Subway EMEA and third-party purchasing groups, ensuring consistent delivery against contractual SLAs, KPIs, and quality standards.
• Lead regular performance review meetings, driving continuous improvement and escalating risks or service failures to senior leadership as required.
• Manage supplier and vendor relationships, supporting commercial discussions and contract negotiations to secure cost-effective, high-quality supply chain solutions.
• Partner with Master Franchisee teams across EMEA to ensure supply chain solutions are fit for purpose in local markets while upholding brand, quality, and compliance standards.
• Provide hands-on guidance to franchisee partners on supply chain processes, approved supplier onboarding, and issue resolution.
• Support new market entries and product launches by coordinating supply chain readiness activities, and share best practices across the franchisee network.
• Monitor end-to-end supply chain performance across EMEA, proactively identifying risks and implementing mitigation and contingency strategies.
• Ensure full compliance with food safety regulations, Subway quality standards, ethical sourcing requirements, and applicable local market legislation.
• Drive continuous improvement across inventory management, logistics, and distribution to optimise cost efficiency and service levels.
• Partner with QA, Marketing, Development, Operations, Legal, and Finance to align supply chain activities with broader business objectives.
• Ensure supply chain readiness for promotional campaigns, limited-time offers, and seasonal demand, acting as the supply chain representative on cross-functional project teams.
• Develop and maintain supply chain dashboards and reporting frameworks, translating data into clear, actionable insights and business cases for senior leadership.

Skills & Abilities:

• Proven experience managing third-party supply chain providers, logistics partners, and vendor relationships in a fast-paced, multi-market environment.
• Demonstrated ability to support franchise or master franchise models across culturally diverse markets, with strong familiarity with the EMEA regional landscape.
• Strong analytical capability and proficiency in supply chain reporting tools, with the ability to translate complex data into clear business insights.
• Strong commercial acumen and negotiation skills, with the ability to influence stakeholders at all levels.
• Excellent project management skills, with the ability to manage multiple priorities simultaneously.
• Outstanding communication and interpersonal skills, with experience building trusted relationships across internal teams, external partners, and franchisee networks.
• Knowledge of food safety, quality assurance, and ethical sourcing standards within the QSR or FMCG industry.
• Fluency in English required; additional European language skills advantageous.

Additional requirements:

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
• An MBA or postgraduate qualification in Supply Chain, Logistics, or Business is advantageous; professional certifications such as CIPS, APICS/CSCP, or equivalent are beneficial.
• 10+ years' experience in supply chain management, preferably within QSR, FMCG, or a franchise-driven business.
• Demonstrated experience managing third-party supply chain providers and operating across multiple markets within EMEA.
• People management experience with 3+ years leading a direct team would be beneficial.
• Ownership mindset with accountability for results.
• Strategic, commercial, and impact-focused.
• Agile, decisive, and comfortable with change.
• High integrity and strong collaboration skills.
• Driven to deliver long-term value.
• Right to Work in United Kingdom.

What benefits will I receive?

• Competitive paid time off to rest, reset, and recharge.
• Reimbursements of various insurance plans.
• Performance based rewards and recognition - results truly matter here.
• Paid company holidays.
• Ongoing learning opportunities, training programs, and tools to support continuous growth.
• Office activities, team events, and celebrations that foster connection, collaboration, and energy at work.

Subway uses technology-assisted tools to support our recruitment process. These tools strictly help organize and sort applications based on job-related qualifications. All decisions are made by people - our recruiting team and hiring managers. If you have questions or would like to request an alternative review process, please let us know.