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- Tasks: Lead strategic operations and enhance performance across EMEA from our London HQ.
- Company: Join Subway, a globally recognised brand committed to continuous improvement.
- Benefits: Enjoy competitive bonuses, insurance reimbursements, and learning opportunities.
- Why this job: Shape the future of dining while working with a dynamic team in a vibrant environment.
- Qualifications: 5-8 years in restaurant management and strong project management skills required.
- Other info: This role offers excellent career growth and the chance to influence change.
The predicted salary is between 60000 - 75000 £ per year.
Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.
At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we’re making better living way easier.
About the role:
We are searching for a Manager, Strategic Operations to support our EMEA team based out of our London headquarters. This is an office field-based role, with the majority working from our London office. The Manager – Strategic Operations is responsible for the successful implementation of strategic initiatives for our Subway Market Operations territories throughout EMEA, and creating tools that our Master Franchise partners could leverage. This role ensures that Field Teams have the necessary processes, tools, systems, reporting and FZE support to be able to execute the business strategy consistently to deliver performance improvement. Additionally, this role shapes the future of the business by understanding market conditions, key trends and contributes to the roadmap of the ‘restaurant of the future’.
Responsibilities include but are not limited to:
- Operations Strategy: Identify opportunities to enhance operations & commercial success for the business as defined by MBOs and broader business strategy. Have a deep understanding of how Subway Restaurants operate and consider strategy that can be applied to the entire EMEA network.
- Stakeholder Analysis & Engagement: Understand external industry trends, internal (SME) needs and external customer (Franchisee) feedback. Utilise this data in a logical manner to improve processes that support execution.
- Deliver Efficient & Effective Processes: Define and roll out internal processes for Ops Strategy/Ops Excellence team to use to provide consistent approach to projects & initiatives as defined by your line manager. Act as a SME to support colleagues in successful implementation of these tools. Deliver agreed programs, processes and tools to the business for implementation. Measure the success of programs and refine future approach based on those results.
- Projects: Be a key contributor to EMEA wide strategic projects by providing recommendations on how to operationalize concepts, working within a specific timeframe and engaging all relevant stakeholders.
Skills & Abilities:
- Strong communication, training and customer experience skills necessary
- Must have problem solving skills combined with Project Management skills
- Good written and oral communication skills, strong interpersonal skills, investigative ability, ability to multi-task and work independently
- Basic computer proficiency and understanding of MS Word, MS Excel, PowerPoint & MS Outlook
- Highly commercial with strong business/financial acumen, market awareness
Technical Proficiencies:
- Software (Microsoft Office Suite programs: Word, Excel, PowerPoint, Outlook)
- Operational & Commercial Understanding in QSR
- Broader Industry Knowledge
- Influence without authority
- Analytical & Numerate
- Critical Thinking
- Program management
Additional requirements:
- Bachelor’s degree in business, technical, or related field preferred.
- 5 to 8 years’ experience in: Restaurant or food retail; Team Management and above store level
What benefits will I receive?
- Reimbursements of insurance plans
- Competitive bonus
- Company Holidays
- Learning & Development Benefits
EMEA Strategy & Operations Lead – London employer: Subway
Contact Detail:
Subway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Strategy & Operations Lead – London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those connected to Subway. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Subway's operations and recent initiatives. Show us you’re not just another candidate but someone who’s genuinely interested in shaping the future of the brand.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Manager, Strategic Operations. We want to hear how you can enhance our operations and drive success across EMEA.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Subway family.
We think you need these skills to ace EMEA Strategy & Operations Lead – London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Manager, Strategic Operations. Highlight your experience in operations strategy and any relevant projects you've managed. We want to see how your skills align with our mission at Subway!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Subway and how you can contribute to our EMEA team. Be sure to mention specific examples that showcase your problem-solving and project management skills.
Showcase Your Communication Skills: Strong communication is key for this role. In your application, demonstrate your ability to convey complex ideas clearly and effectively. Whether it's through your CV or cover letter, let us see your interpersonal skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Subway
✨Know Your Stuff
Before the interview, dive deep into Subway's operations and their strategic goals. Familiarise yourself with their market presence in EMEA and think about how your experience aligns with their mission of continuous improvement.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've identified operational challenges and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your project management skills.
✨Engage with Stakeholders
Prepare to talk about how you've successfully engaged with various stakeholders in past roles. Discuss how you’ve gathered feedback and used it to improve processes, as this is crucial for the Manager, Strategic Operations role.
✨Demonstrate Your Analytical Mindset
Bring along examples of how you've used data to drive decisions in previous positions. Be prepared to discuss market trends and how they could impact Subway’s operations, showcasing your analytical and numerate skills.