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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling calls and resolving issues.
- Company: Join Suburban Propane, a leader in clean energy solutions since 1928.
- Benefits: Enjoy competitive pay, health benefits, paid time off, and tuition assistance.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 3 years of customer service experience and a high school diploma preferred.
- Other info: Diversity and inclusion are at our core; all backgrounds are welcome!
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.
Responsibilities
- Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times.
- Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
- Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
- Present a professional, confident and enthusiastic image to develop trusting relationships with all customers.
- Effectively manage customer account data which includes setting up new accounts and maintaining related data.
Qualifications
- Minimum of 3 years of experience in a customer service role.
- Minimum of a High School diploma or GED preferred.
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports.
- Ability to multi-task and prioritize assignments in a team environment.
Customer Relations Specialist employer: Suburban Propane
Contact Detail:
Suburban Propane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Specialist
✨Tip Number 1
Familiarise yourself with Suburban Propane's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints and inquiries. Role-playing different scenarios can prepare you for the types of calls you might receive as a Customer Relations Specialist.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your previous experience where you successfully managed multiple customer interactions or tasks simultaneously. This is crucial for the high-volume call environment.
✨Tip Number 4
Research the company culture at Suburban Propane. Understanding their values, such as community involvement and sustainability, will help you align your answers and show that you're a good fit for their team.
We think you need these skills to ace Customer Relations Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Relations Specialist. Familiarise yourself with the skills required, such as handling high volumes of calls and maintaining customer records.
Tailor Your CV: Highlight your relevant experience in customer service roles. Emphasise your ability to manage customer accounts, resolve issues, and your familiarity with sales techniques. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your experience aligns with Suburban Propane's commitment to excellent customer service and community involvement.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Suburban Propane
✨Know the Company Inside Out
Before your interview, make sure to research Suburban Propane thoroughly. Understand their products, services, and core values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've handled difficult situations, resolved issues, and maintained customer satisfaction. This is crucial for a role focused on customer relations.
✨Showcase Your Sales Acumen
Since the role involves a proactive sales approach, think of instances where you've successfully upsold or cross-sold products. Be prepared to discuss how you identify customer needs and offer appropriate solutions.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Reflect back what the interviewer says and ask clarifying questions to show you're fully engaged.
