At a Glance
- Tasks: Lead shifts, support the team, and ensure a positive customer experience.
- Company: Exciting leisure centre in Brixton, London with a vibrant atmosphere.
- Benefits: Unlimited free climbing, discounted food, free hot drinks, and studio classes.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in hospitality or customer-facing roles and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
The Duty Manager role is responsible for leading shifts, supporting the wider team, maintaining operational and safety standards, and ensuring customers have a safe, welcoming, and positive experience throughout the centre.
Key responsibilities:
- Shift Leadership & Operations
- Lead shifts and support the smooth day-to-day running of the centre
- Deliver team briefings and manage staffing priorities throughout the day
- Ensure opening, closing, and building safety procedures are completed consistently
- Support Supervisors and Team Members during busy periods
- Manage on-shift staffing adjustments and escalation of operational issues
- Customer Experience
- Deliver excellent customer service across the centre
- Resolve customer issues and complaints confidently and professionally
- Support a safe, welcoming, and well-organised customer journey
- Safety & Compliance
- Act as the responsible person on shift during emergencies
- Complete and oversee operational safety checks and walkarounds
- Maintain strong understanding of fire procedures, building safety systems, and incident response procedures
- Support training and onboarding of new staff
- Assist with operational training and sign-offs
- Help maintain accountability and consistency across shifts
- Facilities & Maintenance
- Report and follow up on operational and maintenance issues
- Liaise with contractors and external maintenance teams where required
- Help maintain accountability and consistency across shifts
- Coaching, Retail & Centre Support
- Support climbing sessions, inductions, kids clubs, and group bookings where required
- Support retail standards and stock organisation
- Maintain high standards of cleanliness and presentation across the site
Experience & Skills
- Previous experience in hospitality, leisure, retail, climbing, or customer-facing environments
- Experience leading teams or supervising shifts
- Strong communication and organisational skills
- Ability to stay calm and make decisions in busy environments
- Strong understanding of customer service and operational standards
Shift Schedules
- Shifts vary weekly and include days, evenings, and weekends
Benefits:
- Unlimited free climbing
- Discounted food and retail
- Free hot drinks on shift
- Free studio classes
Hours: Full time, Permanent. A mixture of days, evenings, and weekends.
Duty Manager Team Member June 11, 2026 employer: Substation Limited
As a Duty Manager Team Member in Brixton, London, you will thrive in a vibrant work culture that prioritises teamwork and customer satisfaction. With benefits like unlimited free climbing, discounted food, and opportunities for professional growth, our company fosters an environment where employees can develop their skills while enjoying a rewarding and dynamic workplace. Join us to lead shifts and create memorable experiences for our customers in a supportive and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager Team Member June 11, 2026
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Substation Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Substation Limited
Don't be shy about reaching out to Substation Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager Team Member June 11, 2026
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Substation Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Substation Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
