At a Glance
- Tasks: Lead teams and ensure smooth operations in a vibrant Brixton centre.
- Company: Dynamic centre focused on customer experience and team development.
- Benefits: Free climbing membership, 50% off food, and competitive salary.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Make a real impact while enhancing customer experiences in a fun environment.
- Qualifications: Experience in operational leadership and strong organisational skills.
The predicted salary is between 36000 - 44000 £ per year.
We’re looking for a proactive and organised Operations Manager to support the day‑to‑day running of the centre in Brixton, London. This full‑time role reports to the Centre Manager and involves leading teams, maintaining operational standards, ensuring a smooth, safe, and efficient environment, and enhancing customer experience.
Key Responsibilities
- Maintain full rota and operational coverage while managing labour efficiency during seasonal changes.
- Coach and hold Duty Managers and Supervisors accountable to confidently take ownership of shifts and operational responsibilities.
- Ensure contingency plans are clearly communicated and understood by shift leaders for operational issues and building faults.
- Support staff training, onboarding, and ongoing team development across all operational areas.
- Maintain high standards of safety, building compliance, and maintenance procedures.
- Oversee operational checks, accident reporting, incident escalation, health and safety procedures, and follow‑up actions.
- Ensure daily, weekly, and monthly operational checks are completed consistently and to a high standard.
- Strengthen communication and shift handovers through clear operational updates, toolbox talks, daily briefings, and regular Duty Manager and Supervisor check‑ins.
- Ensure excellent customer experience standards are maintained, including cleanliness, presentation, customer service, and overall welcome experience.
- Support retail operations, including stock management, merchandising, display standards, and pricing.
We're Looking For
- Previous experience in an Operations Manager, Duty Manager, or similar operational leadership role.
- Strong organisational skills with excellent attention to detail.
- Confident managing operational systems, compliance, and health & safety procedures.
- Ability to remain calm under pressure and proactively solve problems.
- Strong leadership and communication skills.
- Experience within hospitality, wellness, leisure, or customer‑facing environments.
- Retail experience preferred, including stock management, ordering and shop displays.
Job Perks
- Free climbing membership when working regular weekly shifts.
- 50% off all food.
- Free hot drinks when working.
- 30% off retail.
Salary: £36–44,000 (dependent on experience)
Hours: Full‑time / 40 hours per week
Operations Manager employer: Substation Brixton
Join a dynamic team as an Operations Manager in Brixton, London, where we prioritise a supportive work culture and employee development. Enjoy unique perks such as a free climbing membership, generous discounts on food and retail, and a commitment to maintaining high operational standards that enhance both staff and customer experiences. With opportunities for growth and a focus on teamwork, this role offers a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Operations Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their operational standards and think of examples from your past experience that showcase your leadership skills. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently, especially when discussing your experience in managing teams and ensuring operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your previous experience in operational leadership and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams or improved operational standards in the past. Let us know what excites you about working with us!
Show Off Your Organisational Skills:Since we're looking for someone organised, make sure your application reflects that. Use clear headings, bullet points, and a clean layout. This will not only make it easy for us to read but also demonstrate your attention to detail right from the start.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about what we do and how you can be a part of it!
How to prepare for a job interview at Substation Brixton
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager. Familiarise yourself with operational standards, health and safety procedures, and customer experience expectations. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led teams in previous roles. Highlight your ability to coach and hold team members accountable, as well as how you've managed operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
Operations can be unpredictable, so it's crucial to show that you can remain calm under pressure. Think of a time when you faced a significant operational issue and explain how you resolved it. This will illustrate your proactive approach to problem-solving.
✨Engage with Customer Experience Focus
Since enhancing customer experience is a key part of the role, come prepared with ideas on how to improve service standards. Discuss any relevant experience you have in hospitality or retail, and be ready to share how you’ve contributed to creating a welcoming environment for customers.
