At a Glance
- Tasks: Lead shifts, manage teams, and ensure smooth operations at our vibrant centre.
- Company: Exciting climbing centre in Brixton, London with a fun and dynamic atmosphere.
- Benefits: Enjoy unlimited free climbing, discounted food, and free hot drinks on shift.
- Other info: Flexible shifts with opportunities for growth in a supportive environment.
- Why this job: Join us to develop leadership skills while creating memorable experiences for customers.
- Qualifications: Experience in hospitality or customer service and strong communication skills.
The predicted salary is between 31500 - 31500 £ per year.
Location: Brixton, London
Hours: Full time, Permanent (Days, Evenings, Weekends)
Key Responsibilities
- Lead shifts and support the smooth day‑to‑day running of the centre
- Deliver team briefings and manage staffing priorities throughout the day
- Ensure opening, closing, and building safety procedures are completed consistently
- Support supervisors and team members during busy periods
- Manage on‑shift staffing adjustments and escalation of operational issues
- Act as the responsible person on shift during emergencies
- Complete and oversee operational safety checks and walkarounds
- Deliver excellent customer service across the centre
- Resolve customer issues and complaints confidently and professionally
- Support a safe, welcoming, and well‑organised customer journey
- Support training and onboarding of new staff
- Assist with operational training and sign‑offs
- Report and follow up on operational and maintenance issues
- Liaise with contractors and external maintenance teams where required
- Support climbing sessions, inductions, kids clubs, and group bookings where required
- Support retail standards and stock organisation
- Maintain high standards of cleanliness and presentation across the site
Experience & Skills
- Previous experience in hospitality, leisure, retail, climbing, or customer‑facing environments
- Experience leading teams or supervising shifts
- Strong communication and organisational skills
- Ability to stay calm and make decisions in busy environments
- Strong understanding of customer service and operational standards
Shift Schedules
- Days
- Evenings
- Weekends
Perks
- Unlimited free climbing
- Discounted food and retail
- Free hot drinks on shift
- Free studio classes
Salary
£15.10 per hour
How to Apply
Email your CV and cover letter to . The hiring manager will review applications and contact selected candidates.
Duty Manager in London employer: Substation Brixton
As a Duty Manager in Brixton, London, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With benefits like unlimited free climbing, discounted food, and a culture that values teamwork and excellent customer service, this role offers a rewarding experience for those passionate about the leisure industry. Join us to be part of a vibrant community where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality or leisure industry. We all know someone who knows someone, so don’t be shy about asking for introductions or insights into potential openings.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. We want you to shine when discussing your previous roles and how they’ve prepped you for the Duty Manager position.
✨Tip Number 3
Show off your customer service skills! During interviews or networking events, share specific examples of how you've handled tough situations or resolved complaints. We love hearing about your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are ready to lead and support our team.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your relevant experience in hospitality or customer service, and don’t forget to show off your personality. We love seeing how you can bring your unique flair to the Duty Manager role!
Tailor Your CV:When applying, tailor your CV to match the job description. Focus on your leadership experience and any roles where you've managed teams or handled customer complaints. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills:Strong communication is key for this role. In your application, give examples of how you've effectively communicated with teams or resolved customer issues. We appreciate candidates who can demonstrate their ability to stay calm under pressure!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Substation Brixton
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the key tasks like leading shifts, managing staffing priorities, and ensuring safety procedures. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
Since this position involves leading teams, be prepared to discuss your previous experience in supervising shifts or managing teams. Share specific examples of how you've successfully handled busy periods or resolved conflicts, as this will highlight your ability to stay calm under pressure.
✨Customer Service is Key
As a Duty Manager, delivering excellent customer service is crucial. Think of instances where you've gone above and beyond for customers or resolved complaints effectively. This will not only showcase your skills but also align with the company's focus on providing a welcoming environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
