At a Glance
- Tasks: Lead shifts, manage teams, and ensure smooth operations at our vibrant centre.
- Company: Join a dynamic leisure centre in Brixton, London.
- Benefits: Enjoy unlimited free climbing, discounted food, and free hot drinks on shift.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Make a real impact while delivering excellent customer service in a fun environment.
- Qualifications: Experience in hospitality or customer-facing roles and strong leadership skills.
The predicted salary is between 31568 - 31568 £ per year.
Location: Brixton, London
Hours: Full time, Permanent (Days, Evenings, Weekends)
Key Responsibilities- Lead shifts and support the smooth day‑to‑day running of the centre
- Deliver team briefings and manage staffing priorities throughout the day
- Ensure opening, closing, and building safety procedures are completed consistently
- Support supervisors and team members during busy periods
- Manage on‑shift staffing adjustments and escalation of operational issues
- Act as the responsible person on shift during emergencies
- Complete and oversee operational safety checks and walkarounds
- Deliver excellent customer service across the centre
- Resolve customer issues and complaints confidently and professionally
- Support a safe, welcoming, and well‑organised customer journey
- Support training and onboarding of new staff
- Assist with operational training and sign‑offs
- Report and follow up on operational and maintenance issues
- Liaise with contractors and external maintenance teams where required
- Support climbing sessions, inductions, kids clubs, and group bookings where required
- Support retail standards and stock organisation
- Maintain high standards of cleanliness and presentation across the site
- Previous experience in hospitality, leisure, retail, climbing, or customer‑facing environments
- Experience leading teams or supervising shifts
- Strong communication and organisational skills
- Ability to stay calm and make decisions in busy environments
- Strong understanding of customer service and operational standards
- Days
- Evenings
- Weekends
- Unlimited free climbing
- Discounted food and retail
- Free hot drinks on shift
- Free studio classes
How to Apply: Email your CV and cover letter to beth@substation.co.uk. The hiring manager will review applications and contact selected candidates.
Duty Manager employer: Substation Brixton
As a Duty Manager at our vibrant Brixton centre, you'll thrive in a dynamic work environment that champions teamwork and exceptional customer service. We offer unlimited free climbing, discounted food and retail, and free hot drinks on shift, all while fostering a culture of growth and support for our staff. Join us to not only lead a dedicated team but also to develop your skills in a role that promises both challenge and reward.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your past experiences relate to the role of Duty Manager and be ready to share those stories.
✨Tip Number 3
Dress appropriately for the interview. You want to make a good impression, so choose an outfit that reflects the company’s vibe. If they’re casual, smart-casual is a safe bet; if they’re more formal, go for something a bit sharper.
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the Duty Manager position!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in hospitality, leisure, or customer-facing roles. We want to see how your skills match the key responsibilities of the Duty Manager position, so don’t hold back on showcasing your leadership and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've handled busy environments or resolved customer issues, as this will show us you can handle the challenges of the role.
Show Your Passion for Customer Service:We love candidates who are passionate about delivering excellent customer service. In your application, let us know what customer service means to you and how you’ve gone above and beyond to ensure a great experience for customers in the past.
Apply Through Our Website:While you can email your CV and cover letter, we encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Substation Brixton
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the key tasks like leading shifts, managing staffing priorities, and ensuring safety procedures. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since the role involves leading teams and supervising shifts, be prepared to share specific examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlighting your ability to stay calm under pressure will also resonate well with the interviewers.
✨Customer Service is Key
As a Duty Manager, delivering excellent customer service is crucial. Think of instances where you've gone above and beyond for customers or resolved complaints effectively. This will illustrate your strong understanding of customer service standards and your commitment to creating a welcoming environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
