General Manager - Brixton, London
Salary: £60,000–£80,000 + benefits
Full-time
Substation is an independent, boutique bouldering and wellness club with sites in Brixton and Macclesfield. Alongside climbing, the Brixton site offers The Wild (our forest-themed climbing space for children), a sauna and cold plunge, yoga, fitness and calisthenics classes, a café, coaching and events, all delivered to a premium standard.
We're a community-focused business, and sustainability is built into how we operate – from our meat-free café to plastic-free retail and responsible sourcing.
We're looking for an experienced General Manager to be fully accountable for the whole Brixton site and its P&L: its team, its customers and its commercial performance.
About you
You'll be an experienced General Manager from a high-end, multi-faceted venue – for example a premium health club, a private members' club, a spa or a luxury hotel.
The role
- Lead and develop the site management team: Studio/Fitness Manager, Operations Manager, Sales and Outreach Manager, Corporate Outreach Manager and Routesetting Manager and Duty Managers
- Take full accountability for the site P&L and budget, reporting to the founders
- Grow membership, day-pass, sauna and cold plunge, café, class and event revenue
- Deliver a consistently premium experience: service, cleanliness and presentation
- Oversee health and safety, compliance, facilities and maintenance
- Work with the founders on programming, marketing and sustainability
- Make full use of the centre during quieter, off-peak times – for example through corporate, group and community bookings
Requirements
- Proven senior management experience in hospitality, leisure or members' clubs
- Full site P&L accountability in a previous GM role, with strong commercial skills
- Proven experience leading and developing other managers, as well as large teams
- Operational knowledge of F&B, memberships, events and ideally spa or wellness facilities
- A visible, hands‑on management style and high service standards
- A demonstrable track record of improving customer experience in previous GM roles, with results to show for it
- Happy to work regular evenings and weekends, our busiest times
Climbing experience is not required.
What you'll get
- £60,000–£80,000, depending on experience
- A personal development budget
- Free climbing, yoga and fitness classes, sauna and plunge use and gym entry
- Café discount and staff kit
- 29 days annual leave
- Bonus scheme
- A senior role working directly with the founders
- The chance to shape one of London's most community-focused climbing centres, with real autonomy and direct access to the Directors
We welcome applications from people of all backgrounds.
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