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- Tasks: Provide online demos and training on WiJungle appliances while troubleshooting customer queries.
- Company: Join Substance, a company that values action and meaningful connections.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Why this job: Be part of a tech-savvy team making a real impact in networking solutions.
- Qualifications: Bachelor's in IT or related field; experience in technical support and networking is a plus.
- Other info: Expect quick feedback on your application—no fluff, just real opportunities!
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive and customer-focused Technical Support Associate (Computer Networking) on behalf of our client. In this role, you will be responsible for providing online demonstrations and training on WiJungle appliances to channel partners and end customers. You will troubleshoot customer queries over calls and emails while managing CRM and associated support applications. This role requires strong technical expertise in firewalls, computer networking, and hotspot appliances, along with excellent communication skills to effectively assist customers.
Key Responsibilities:
- Conduct online demonstrations and training sessions for channel partners and end customers on WiJungle appliances.
- Troubleshoot and resolve customer queries related to networking and firewall configurations via calls and emails.
- Manage the CRM system and support applications to ensure smooth service delivery.
- Provide technical assistance to customers, ensuring a seamless experience with networking products.
- Maintain detailed records of customer interactions, reported issues, and troubleshooting steps.
- Collaborate with internal teams to escalate and resolve complex technical challenges.
- Stay up to date with network security trends, firewall configurations, and hotspot appliance technologies.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Networking, or a related field.
- Prior experience in technical support, networking, or firewall troubleshooting.
- Strong understanding of firewalls, hotspot appliances, and network security principles.
- Ability to handle customer queries efficiently over calls and emails.
- Experience working with CRM software is a plus.
At Substance, we value action over words. If your profile aligns with our needs, expect to hear from us within 1-2 weeks. If not, no fluff—just know we appreciate your interest and will keep you in mind for future roles where your expertise can make an impact. We focus on real connections and meaningful matches, ensuring the right opportunity finds you at the right time.
Technical Support Associate (Computer Networking) employer: Substance
Contact Detail:
Substance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Associate (Computer Networking)
✨Tip Number 1
Familiarise yourself with WiJungle appliances and their functionalities. Understanding the product inside out will not only help you during interviews but also enable you to provide insightful demonstrations and training to customers.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to firewalls and networking issues. Being able to quickly and effectively resolve common problems will demonstrate your technical expertise and customer service abilities.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be assisting customers over calls and emails, being clear and concise is crucial in ensuring they understand the solutions you provide.
✨Tip Number 4
Stay updated on the latest trends in network security and firewall technologies. Showing that you're proactive about learning can set you apart from other candidates and highlight your commitment to the field.
We think you need these skills to ace Technical Support Associate (Computer Networking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical expertise in computer networking, firewalls, and hotspot appliances. Include specific examples of your experience in technical support and troubleshooting to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your ability to communicate complex technical information clearly. Mention your experience with CRM systems and how you can contribute to providing excellent support to customers.
Showcase Relevant Experience: In your application, emphasise any previous roles where you provided technical support or training. Detail your problem-solving skills and how you've successfully resolved customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Substance
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of firewalls, computer networking, and hotspot appliances. Brush up on the latest trends in network security and be ready to explain how you would troubleshoot common issues.
✨Demonstrate Customer Service Skills
Since this role is customer-focused, think of examples from your past experiences where you successfully resolved customer queries. Highlight your communication skills and how you ensure a positive customer experience.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM software, be ready to discuss it. If not, research common CRM tools used in technical support and be prepared to explain how you would manage customer interactions effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle specific technical challenges or customer complaints, as this will demonstrate your problem-solving abilities and logical reasoning.
