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- Tasks: Join us as an Intake Officer, welcoming new clients and guiding them with care.
- Company: Sublime Care is a growing organisation dedicated to supporting people with disabilities.
- Benefits: Earn $26/hr + super, enjoy weekends off, and access team lunches and wellbeing programs.
- Other info: Work full-time, Monday to Friday, with training and support provided.
- Why this job: Make a real impact while studying for your Certificate III in Business Administration.
- Qualifications: Natural communicator, empathetic, detail-oriented, and committed to completing a Certificate III.
Kickstart a Meaningful Career with a Company That Cares!
Full-Time Intake Officer | Wallsend | $26/hr + Super | No Weekends
We’re on the lookout for a passionate and people-focused Intake Officer to become the welcoming voice of our fast-growing, client-first team. If you thrive in a fast-paced environment and love helping others, this is your chance to start a meaningful career — with training, support, and great vibes included.
About The Role
As an Intake Officer, you\’ll play a vital role in onboarding new NDIS and Aged Care clients, ensuring a smooth and supportive entry into our services. You\’ll be the first point of contact — offering a friendly, professional voice and guiding clients through every step with empathy and care.
Key Responsibilities Include
- Answering and managing high-volume client phone calls with warmth and professionalism
- Creating and maintaining accurate client records and documentation
- Supporting the intake process to ensure smooth and timely onboarding
What We’re Looking For
We’re looking for someone who is:
- A natural communicator who loves talking to people and providing exceptional service
- Empathetic and compassionate, with a genuine desire to help others
- Confident with computers and online systems
- Motivated, proactive, and thrives in a busy, structured environment
- Detail-oriented and able to juggle tasks while staying organised
- Committed to completing a Certificate III in Business Administration (study during work hours!)
- Holds a Driver Licence and can commute to Wallsend Monday to Friday
- Able to obtain an NDIS Worker Screening Check and Working with Children Check
What You’ll Get
- Earn while you learn — study your Cert III while working full-time
- $26/hour + super (above award trainee wages)
- Monday to Friday business hours – enjoy your weekends and evenings
- Phone and laptop provided
- Team lunches and Friday afternoon drinks – we work hard, and celebrate too
- Access to free Employee Assistance Program (EAP) for your wellbeing
- A genuine career path in a growing organisation with purpose
Ready to Apply?
If you\’re ready to kickstart a rewarding career where you can make a daily impact and grow with a supportive team, we\’d love to hear from you!
About Sublime Care
Established in 2019, we began with a small but dedicated team, united by a shared vision: to be a guiding light for people with disabilities, helping them navigate the complexities of the NDIS with ease. Today, we employ 230+ employees across the Hunter and Sydney regions, who provide person-centred support services to over 2000 participants in Aged Care (CHSP), Community Care and Accommodation (NDIS), and Allied Health (CHSP and NDIS).
Our Key Values
Inclusivity: everyone is welcome and can feel safe here
Improving: we ask why and find opportunities in hurdles
Efficiency: we optimise our resources to achieve maximum productivity
Passion: our team are here for the right reason and are proud of our work
Closing Date
Application close 31/08/2025. Submit an updated resume with a cover letter telling us why you are the best candidate for the role.
We encourage all eligible candidates to apply. Sublime Care is an equal opportunity employer, and we celebrate diversity. We are committed to creating an inclusive and supportive workplace for all employees.
Call 49112380 option 4 to discuss this opportunity further.
Apply Now #J-18808-Ljbffr
Traineeship: Intake Officer employer: Sublime
Contact Detail:
Sublime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Traineeship: Intake Officer
✨Tip Number 1
Familiarise yourself with the NDIS and Aged Care sectors. Understanding the services and challenges faced by clients will help you communicate effectively and show your genuine interest in the role.
✨Tip Number 2
Practice your phone communication skills. Since you'll be managing high-volume client calls, being able to convey warmth and professionalism over the phone is crucial. Consider role-playing with a friend to build confidence.
✨Tip Number 3
Highlight your organisational skills. As an Intake Officer, you'll need to juggle multiple tasks while maintaining accurate records. Think of examples from your past experiences where you've successfully managed similar responsibilities.
✨Tip Number 4
Show your commitment to learning. Since this role includes studying for a Certificate III in Business Administration, express your enthusiasm for personal development and how you plan to balance work and study effectively.
We think you need these skills to ace Traineeship: Intake Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Intake Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your communication skills. Use specific examples from your past experiences to demonstrate your empathy and ability to thrive in a fast-paced environment.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that relate to customer service, administration, or working with vulnerable populations. Make sure to include any relevant qualifications, such as your commitment to completing a Certificate III in Business Administration.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Intake Officer role.
How to prepare for a job interview at Sublime
✨Show Your Passion for Helping Others
As an Intake Officer, empathy and compassion are key. Be prepared to share examples of how you've helped others in the past, whether in a professional or personal setting. This will demonstrate your genuine desire to support clients.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for clients, it's crucial to showcase your communication abilities. Practice speaking clearly and warmly, and think of ways to convey information effectively while maintaining a friendly tone.
✨Highlight Your Organisational Skills
The role requires juggling multiple tasks while staying organised. Prepare to discuss your methods for keeping track of client records and managing your time efficiently, as this will show that you can handle the fast-paced environment.
✨Familiarise Yourself with NDIS and Aged Care
Having a basic understanding of the NDIS and Aged Care systems will set you apart. Research these areas and be ready to discuss how you can contribute to the onboarding process, demonstrating your commitment to the role.