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For Companies At a Glance
- Tasks: Deliver exceptional customer satisfaction and manage client expectations effectively.
- Company: Join a dynamic team in the packaging and manufacturing industry.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Great opportunity for personal growth and skill development.
- Why this job: Make a real impact by enhancing customer relationships and driving sales.
- Qualifications: 1 year of internal sales or customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Objective: To deliver exceptional customer satisfaction by effectively managing client expectations while aligning with business objectives.
Key Responsibilities / Tasks
- Proactively address customers’ needs through an end-to-end approach, identifying value-added solutions.
- Prepare quotes and estimates for current and potential clients in coordination with the Sales Representative and commercial team.
- For fully managed accounts, handle initial pricing in coordination with the commercial function.
- Submit proposals to decision makers for approval, ensuring margin compliance, before returning offers to clients and Sales Representatives.
- Monitor the effectiveness of submitted quotations and propose adjustments when needed.
- Manage order intake while ensuring compliance with company terms, including pricing, quantities, and delivery deadlines.
- Track delivery performance, make prioritization decisions to resolve delays, and forecast orders for assigned customers.
- Oversee stock agreements and Vendor Managed Inventory (VMI) procedures.
- Manage returns and corresponding credit notes.
- Maximise sales volume and profitability for assigned accounts.
- Communicate clearly with customers and address their requests efficiently.
- Attend meetings with Sales Representatives and managers.
- Encourage customers to use web-based ordering systems.
- Track development of customer projects with the technical office.
- Initiate actions for recovering overdue payments.
- Keep customer information up to date in management systems.
- Attend ad hoc customer meetings in coordination with management.
- Prospect and engage assigned accounts via phone according to defined platforms.
- Initiate merchandise purchases proactively.
- Support initiatives to enhance customer margins.
Sales Systems & Reporting:
- Implement the company’s structured sales approach in daily activities.
- Follow communication and reporting procedures to ensure alignment across all commercial stakeholders.
- Maintain and update Account Plans for selected customers as requested by regional management.
- Fully manage internal and external claims related to invoicing, pricing, and administrative issues.
- Report potential business improvements identified in the course of duties to management.
Training & Development:
- Actively participate in personal training programs, support new initiatives, and report skill gaps to enhance professional development.
Marketing & Customer Engagement:
- Organise and coordinate customer events and plant visits, following guidance from the Customer Service Manager and assigned Sales Representative, to strengthen client relationships.
Recommended Profile Experience:
- At least 1 year in internal sales and/or customer service.
- Experience in the packaging or manufacturing industry is an advantage.
Skills & Training:
- Product knowledge
- Administrative processes
- Customer service / call centre experience
- IT proficiency
- Project management
- Problem solving
Internal Sales in Wigan employer: Sublime Recruitment
Contact Detail:
Sublime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales in Wigan
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This way, when you get that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare a short, engaging summary of your experience and how it aligns with the role. This will help you stand out during interviews and make a lasting impression on hiring managers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Internal Sales in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Internal Sales role. Highlight your experience in customer service and sales, especially if you've worked in packaging or manufacturing. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer satisfaction and how you can manage client expectations effectively. We love seeing enthusiasm and a personal touch!
Showcase Relevant Skills: Don’t forget to mention your IT proficiency and problem-solving skills. These are key for the Internal Sales position. We’re looking for someone who can navigate systems like GPT and SAP with ease, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Sublime Recruitment
✨Know Your Stuff
Make sure you brush up on your product knowledge and the specifics of the packaging or manufacturing industry. Being able to discuss relevant trends or challenges shows that you're not just interested in the role, but also invested in the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer expectations or resolved issues. Highlighting your proactive approach to customer satisfaction will resonate well with the interviewers.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practise how you would handle a customer inquiry or a pricing discussion. This will demonstrate your ability to think on your feet and apply your skills in real-time.
✨Ask Smart Questions
Prepare thoughtful questions about the company's sales processes, customer engagement strategies, or team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values.