NOC Engineer – Optical Transmission & IP

About SUBCO

With a proven track record of delivering transformative connectivity, SUBCO owns and operates critical submarine cable assets linking Australia to Asia, the Middle East, and beyond. Building on this foundation, a new 5,000 km domestic cable system - connecting emerging digital hubs across Australia - is set to go live in 2026, marking a major milestone in SUBCO’s evolution. As demand for high-capacity, resilient infrastructure accelerates, SUBCO is entering a strategic growth phase of major scale up, actively pursuing global opportunities to deliver innovative connectivity solutions that meet the needs of cloud, content, and AI-driven enterprises.

Our Values

At SUBCO, our values are the foundation of everything we do. They shape our culture, guide our decisions, and define how we interact with our customers, partners, and each other. From being Customer Obsessed to always Raising the Bar, we are committed to innovation and excellence. Together, we are a team of Trailblazers who Grow Together and hold ourselves accountable, ensuring that We Each Set the Standard for success. These values aren't just words – they drive us forward every day.

Role Purpose

As a NOC Engineer based out of London, you will join a small, high-performing global team responsible for 24x7 monitoring, incident response, and operational support of Subco’s international optical and IP networks. Working within a rotating shift roster, you’ll monitor network performance, resolve incidents, manage stakeholder communications, and execute change activities to ensure service continuity across critical infrastructure. This role is operations-focused and sits within our global NOC structure, reporting to the Acting NOC Manager based in London, UK. You’ll work with industry-leading tools and systems and collaborate across continents to uphold the performance and resilience of SUBCO’s digital backbone.

Key Responsibilities

• Proactively monitor all network infrastructure, including fibre systems, optical transmission, IP routers/switches, and environmental telemetry using tools like MCP, Observium, and New Relic.
• Triage and resolve network events and incidents in accordance with SLAs, escalating appropriately via Jira Service Management.
• Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations.
• Participate in the change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades.
• Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation are preserved.
• Support continuous improvement by identifying incident trends, participating in post-incident reviews (PIRs), and helping evolve monitoring rules and automation alerts.
• Produce and maintain clear technical documentation, including runbooks, fault handling procedures, and change logs.
• Adhere to and contribute to operational KPIs such as Mean Time to Restore (MTTR), SLA compliance, and incident response targets.
• Assist in the training and onboarding of new team members as required.

About you

• Qualification in Telecommunications Engineering (or actively working toward one), or equivalent experience in a network operations environment.
• Proven experience operating in a 24x7 NOC or network support function across IP and optical domains.
• Strong knowledge of transmission, long-haul, subsea, and optical networks (DWDM, MPLS, BGP, Ethernet).
• Comfortable working across vendor platforms including Cisco, Ciena, Nokia, and Fortinet (routers, switches, firewalls).
• Skilled in network performance troubleshooting and event triage within complex global network environments.
• Familiarity with Data Centre environments including rack management, power, and thermal considerations.
• Understanding of security compliance and physical access control processes within telecommunications facilities.
• Hands-on experience with service management systems (Jira Service Management or similar) across incident, change, and problem management workflows.
• Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition.
• Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes.
• Experience with monitoring, alerting, and observability platforms such as Observium, MCP by Ciena, and New Relic.
• Clear and calm communicator with the ability to effectively manage customer expectations and internal escalations under pressure.
• Strong documentation habits, including incident summaries, PIRs, and shift handover reports.
• Able to collaborate within a small, globally distributed team; occasional international travel (e.g., annual HQ visit) may be required.
• Self-motivated team player, adaptable to shift-based work and remote collaboration with global colleagues.

Perks & Benefits

• Be involved in infrastructure projects that will prove critical to Australasia’s digital future.
• Work alongside globally recognised industry thought leaders, transforming the backbone of our digital ecosystem.
• Birthday day off, need we say more?
• SUBCO Flex Leave – 5 additional days for health check-ups, family events, volunteering, study and/or personal development.