Role Overview
As a Payments Assistant at Subs, you’ll play a vital role in ensuring the accuracy and efficiency of our daily financial operations. You will be responsible for managing and verifying creator withdrawals, handling support queries via Zendesk, and coordinating with both internal teams and external banking partners. This is a great opportunity to join a fast-growing platform in the creator economy, where attention to detail and timely support make a real impact.
Key Responsibilities
- Daily Payments:
Review, verify, and process daily withdrawal requests with precision and timeliness.
- User Support via Zendesk:
Respond to payment-related queries from users with professionalism, clarity, and empathy
- Bank & Internal Communications:
Liaise with banking partners to resolve transaction issues, and respond to internal queries from the Finance, Support, and Compliance teams.
- Finance Admin Support:
Assist with various finance-related tasks to support team operations
Requirements
- Strong numeracy skills and a keen eye for detail - especially when working with sensitive financial data.
- Strong communication skills.
- Experience with Zendesk (or similar customer support platforms) is a plus.
- Proficiency with Microsoft Excel and general MS Office tools.
- Ability to prioritise effectively in a fast-paced, dynamic environment.
- Proven problem-solving abilities and initiative when handling exceptions or delays.
- Highly organised, dependable, and able to work independently as well as part of a team.
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