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- Tasks: Deliver top-notch service to clients while ensuring smooth daily operations.
- Company: Join sub800, a vibrant workspace provider focused on client satisfaction.
- Benefits: Full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Be the go-to person for clients and make their experience exceptional every day.
- Qualifications: Passion for customer service, strong communication skills, and a proactive mindset.
- Other info: Perfect for those who thrive in fast-paced, people-oriented roles.
The predicted salary is between 30000 - 42000 £ per year.
The Operations Assistant plays a key role in delivering a premium, concierge-level service to our clients, while supporting the smooth day-to-day running of our workspaces. You will be one of the main points of contact for client requests, taking ownership from first enquiry through to resolution. Working closely with the Operations Director and wider team, you’ll balance operational coordination with a strong focus on client satisfaction, communication and experience. This is a hands-on, varied role, well suited to someone who enjoys working with people, solving problems and taking pride in delivering an excellent service.
Client Experience & Service Delivery
- Act as a primary point of contact for client operational queries, delivering a friendly, professional and responsive service at all times.
- Take ownership of requests from start to finish, providing clear updates and managing expectations throughout.
- Build strong working relationships with clients by understanding their needs and anticipating requirements where possible.
- Support client move-ins, office setups, changes and ongoing space requirements to ensure a smooth and welcoming experience.
Operations & Supplier Coordination
- Coordinate contractors, maintenance works, deliveries and site visits with minimal disruption to clients.
- Proactively follow up with suppliers to ensure work is completed on time and to a high standard.
- Identify potential issues early and work collaboratively to resolve them efficiently and professionally.
Administration & Compliance
- Log, track and prioritise tasks using internal systems to ensure nothing is missed.
- Maintain accurate records for compliance and building documentation, including health & safety, FRA actions and access logs.
- Support access management (keys/fobs), inventories and shared operational documentation.
Day-to-Day Building Operations
- Support events, hospitality requests and office presentation, ensuring spaces are always client-ready.
- Manage ad-hoc requests alongside larger projects, responding calmly and efficiently in a fast-paced environment.
- Help uphold the overall look, feel and service standards of sub800 spaces.
- Respond promptly to incoming client queries, ensuring issues are resolved or escalated appropriately.
Requirements
Essential
- A genuine passion for customer service and delivering an excellent client experience.
- A hospitality-led mindset, with a natural instinct to be helpful, proactive and professional.
- Strong communication skills, both written and verbal.
- Highly organised with strong attention to detail.
- Comfortable managing multiple priorities in a fast-paced, client-facing environment.
- Confident dealing with clients, suppliers and contractors.
- Reliable, solutions-focused and comfortable taking ownership of tasks.
Desirable
- Experience in hospitality, serviced offices, hotels, facilities, property or office management.
- Experience coordinating suppliers or handling operational requests.
- Familiarity with compliance processes or building operations.
- Comfortable using Outlook, Excel/Google Sheets and task management tools.
Operations Assistant employer: sub800
Contact Detail:
sub800 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any reviews you can find. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use video calls to simulate the interview experience.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know regarding their operations and client service approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a chance to reiterate your enthusiasm for the Operations Assistant role at sub800.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your genuine passion for customer service in your application. We want to see how you’ve gone above and beyond to deliver an excellent client experience in your previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and get straight to the heart of what makes you a great fit for the role.
Tailor Your Application: Don’t just send out the same application everywhere! Tailor your application to reflect the specific skills and experiences that align with the Operations Assistant role. Show us how your background fits perfectly with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at sub800
✨Know the Company Inside Out
Before your interview, take some time to research sub800. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Since the Operations Assistant role is all about client satisfaction, prepare examples from your past experiences where you delivered excellent customer service. Highlight situations where you solved problems or went above and beyond to meet client needs.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities in a fast-paced environment. Share specific tools or methods you use to stay organised, such as task management systems or prioritisation techniques, to show that you can handle the demands of the role.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, the challenges the company faces, or how success is measured in the Operations Assistant role. It shows you're engaged and thinking critically about how you can contribute.
