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- Tasks: Deliver top-notch service to clients while ensuring smooth daily operations.
- Company: Dynamic workspace provider focused on client satisfaction and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Join a vibrant team and make a real difference in client experiences.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
The predicted salary is between 30000 - 42000 £ per year.
The Operations Assistant plays a key role in delivering a premium, concierge-level service to our clients, while supporting the smooth day-to-day running of our workspaces. You will be one of the main points of contact for client requests, taking ownership from first enquiry through to resolution. Working closely with the Operations Director and wider team, you’ll balance operational coordination with a strong focus on client satisfaction, communication and experience. This is a hands-on, varied role, well suited to someone who enjoys working with people, solving problems and taking pride in delivering an excellent service.
Key Responsibilities
- Client Experience & Service Delivery
- Act as a primary point of contact for client operational queries, delivering a friendly, professional and responsive service at all times.
- Take ownership of requests from start to finish, providing clear updates and managing expectations throughout.
- Build strong working relationships with clients by understanding their needs and anticipating requirements where possible.
- Support client move-ins, office setups, changes and ongoing space requirements to ensure a smooth and welcoming experience.
- Operations & Supplier Coordination
- Coordinate contractors, maintenance works, deliveries and site visits with minimal disruption to clients.
- Proactively follow up with suppliers to ensure work is completed on time and to a high standard.
- Identify potential issues early and work collaboratively to resolve them efficiently and professionally.
- Administration & Compliance
- Log, track and prioritise tasks using internal systems to ensure nothing is missed.
- Maintain accurate records for compliance and building documentation, including health & safety, FRA actions and access logs.
- Support access management (keys/fobs), inventories and shared operational documentation.
- Day-to-Day Building Operations
- Support events, hospitality requests and office presentation, ensuring spaces are always client-ready.
- Manage ad-hoc requests alongside larger projects, responding calmly and efficiently in a fast-paced environment.
- Help uphold the overall look, feel and service standards of sub800 spaces.
- Respond promptly to incoming client queries, ensuring issues are resolved or escalated appropriately.
Requirements
Essential
- A genuine passion for customer service and delivering an excellent client experience.
- A hospitality-led mindset, with a natural instinct to be helpful, proactive and professional.
- Strong communication skills, both written and verbal.
- Highly organised with strong attention to detail.
- Comfortable managing multiple priorities in a fast-paced, client-facing environment.
- Confident dealing with clients, suppliers and contractors.
- Reliable, solutions-focused and comfortable taking ownership of tasks.
Desirable
- Experience in hospitality, serviced offices, hotels, facilities, property or office management.
- Experience coordinating suppliers or handling operational requests.
- Familiarity with compliance processes or building operations.
- Comfortable using Outlook, Excel/Google Sheets and task management tools.
Operations Assistant in London employer: sub800
Contact Detail:
sub800 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Assistant role.
✨Tip Number 2
Prepare for interviews by practising common questions related to client service and operations. We suggest role-playing with a friend or using online resources to get comfortable. Show them your passion for delivering excellent service!
✨Tip Number 3
When you get an interview, don’t just talk about your skills—share specific examples of how you’ve solved problems or improved client experiences in the past. We want to see that you can take ownership and deliver results!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. Let’s make it happen together!
We think you need these skills to ace Operations Assistant in London
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your genuine passion for customer service in your application. We want to see how you’ve gone above and beyond to deliver an excellent client experience in your previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and get straight to the heart of what makes you a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that align with the Operations Assistant role. We love seeing how you can bring your unique background to our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at sub800
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for delivering excellent client experiences. Share specific examples from your past roles where you went above and beyond to help a client or resolve an issue, as this will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities by practising clear and concise responses. Think of scenarios where you effectively communicated with clients or team members, and be ready to discuss how you managed expectations and provided updates.
✨Highlight Your Organisational Skills
Since the role requires juggling multiple priorities, come prepared with examples that illustrate your organisational prowess. Discuss how you’ve successfully managed tasks in a fast-paced environment, perhaps using tools like Excel or task management software to stay on top of things.
✨Be Solutions-Focused
During the interview, demonstrate your problem-solving mindset by discussing challenges you've faced and how you resolved them. Emphasise your proactive approach to identifying potential issues before they escalate, which is crucial for the Operations Assistant role.
