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For Companies At a Glance
- Tasks: Join our Customer Success team to support clients and solve real-world problems.
- Company: Suade, a leading RegTech company transforming regulatory reporting.
- Benefits: £35k salary, 25 days holiday, flexible working hours, and training budget.
- Why this job: Be part of a dynamic team making a real impact in fintech.
- Qualifications: Curious graduates with strong communication skills and a passion for problem-solving.
- Other info: Office-based role in London with excellent career growth opportunities.
The predicted salary is between 28000 - 42000 £ per year.
Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. Our Graduate Customer Success role is key on continuing providing a world-class customer service. We are looking for ambitious graduates (or recent graduates) with skills who are excited about working on projects which are transforming the regulatory reporting landscape. You don't need to have prior work experience. This role is based in London and you will be expected to be in the office most days. Unfortunately we are unable to offer visa sponsorship for this role. Salary £35k.
What you will Learn
- As part of the Customer Support Team, you will be an integral part of the client post-sale experience and be the first line of contact with our clients, solving their information queries and providing workarounds when necessary.
- Redirect suspected bugs and provide our product teams with comprehensive information to facilitate a rapid resolution.
- Maintain the knowledge base of common problems, Q&A and recommendations.
Requirements
- Curious, analytical, and keen to learn about fintech and regulatory technology.
- Organised, proactive, and comfortable working in a fast-paced environment.
- Interested in solving real-world problems for clients.
- Familiar with tools like Excel or SQL (bonus if you’ve worked with support or ticketing tools like Zendesk or Jira).
- Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams.
- The ability to communicate technical information to non-technical staff in a way that is easy to understand.
- Detail oriented and willing to dig into the nitty-gritty of an issue.
- You're the sort of person who's not afraid of a challenge and can keep pushing forward to drive an issue to completion.
Benefits
- 25 days holiday + Bank Holidays.
- Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like!
- Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis.
- Company Pension.
- Maternity leave and extraordinary paternity leave.
- Flexible working hours.
- Company laptop.
- Work from home budget/ homeset up: £500 for new starters.
- £500 Annual Training/ Development Subsidy.
- Perkbox.
Graduate Customer Success / Customer Support 2026 in London employer: Suade
Contact Detail:
Suade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Success / Customer Support 2026 in London
✨Tip Number 1
Get to know the company inside out! Research Suade’s mission, values, and recent projects. This will not only help you in interviews but also show your genuine interest in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role and be ready to share examples of how you've tackled challenges in the past. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Suade.
We think you need these skills to ace Graduate Customer Success / Customer Support 2026 in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about working in Customer Success and how you can contribute to transforming the regulatory reporting landscape.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant skills or experiences, even if they’re from university projects or internships. We love seeing how you can apply your analytical and problem-solving skills in a real-world context!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be sure to mention specific examples of your communication skills and how you’ve tackled challenges in the past. Keep it concise but impactful!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Suade
✨Know Your Stuff
Before the interview, make sure you understand Suade's mission and the role of Customer Success in their operations. Familiarise yourself with fintech and regulatory technology trends, as well as common customer support tools like Zendesk or Jira. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare to explain complex ideas in simple terms, as you'll need to communicate technical information to non-technical clients. Consider doing mock interviews with friends to refine your delivery.
✨Be Ready to Problem-Solve
Think of examples from your studies or any projects where you solved a problem or overcame a challenge. Be prepared to discuss your thought process and how you approached these situations. This will demonstrate your analytical skills and your ability to tackle real-world issues for clients.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the company culture, team dynamics, or specific projects. This shows your enthusiasm for the role and helps you gauge if Suade is the right fit for you. Plus, it keeps the conversation engaging!
