At a Glance
- Tasks: Support clients by solving queries and providing workarounds in a fast-paced environment.
- Company: Join Suade, a leading RegTech company transforming regulatory reporting.
- Benefits: Enjoy 25 days holiday, flexible hours, and a £500 work-from-home budget.
- Other info: No prior experience needed; excellent career growth opportunities await!
- Why this job: Be part of a dynamic team making a real impact in fintech.
- Qualifications: Curiosity, analytical skills, and a passion for problem-solving are key.
The predicted salary is between 40500 - 49500 £ per year.
Suade's success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of Reg Tech.
Our Graduate Customer Success role is key on continuing providing a world-class customer service.
We are looking for ambitious graduates (or recent graduates) with skills who are excited about working on projects which are transforming the regulatory reporting landscape.
You don't need to have prior work experience.
This role is based in London and you will be expected to be in the office most days. Unfortunately we are unable to offer visa sponsorship for this role.
- Salary £35k
- What You Will Learn
- As part of the Customer Support Team, you will be an integral part of the client post-sale experience and be the first line of contact with our clients, solving their information queries and providing workarounds when necessary
- Redirect suspected bugs and provide our product teams with comprehensive information to facilitate a rapid resolution
- Maintain the knowledge base of common problems, Q&A and recommendations
Requirements
- Curious, analytical, and keen to learn about fintech and regulatory technology
- Organised, proactive, and comfortable working in a fast-paced environment
- Interested in solving real-world problems for clients
- Familiar with tools like Excel or SQL (bonus if you've worked with support or ticketing tools like Zendesk or Jira)
- Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams.
- You'll need to be able to clearly communicate your ideas in both written and spoken form
- The ability to communicate technical information to non-technical staff in a way that is easy to understand
- Detail oriented and willing to dig into the nitty-gritty of an issue.
- You're the sort of person who's not afraid of a challenge and can keep pushing forward to drive an issue to completion
Benefits
- 25 days holiday + Bank Holidays
- Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like!
- Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis
- Company Pension
- Maternity leave and extraordinary paternity leave
- Flexible working hours
- Company laptop
- Work from home budget/ homeset up: £500 for new starters
- £500 Annual Training/ Development Subsidy
- Perkbox
- #J-18808-Ljbffr
Graduate Customer Success / Customer Support 2026 employer: Suade
Suade is an excellent employer that fosters a dynamic and collaborative work culture in the heart of London, offering employees the chance to thrive in a fast-growing regtech environment. With competitive salaries and on-target commissions, we prioritise employee growth through continuous learning opportunities and a supportive team atmosphere, making it an ideal place for ambitious sales professionals looking to make a meaningful impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Success / Customer Support 2026
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Suade. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Suade before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Customer Success / Customer Support 2026
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Suade:Your cover letter is your chance to shine! Tell us why you want to work at Suade specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Suade!
How to prepare for a job interview at Suade
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
