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For Companies At a Glance
- Tasks: Join our Customer Support Team to assist clients and solve their queries.
- Company: Suade is a pioneering RegTech company transforming regulatory reporting with cutting-edge technology.
- Benefits: Enjoy 25 days holiday, flexible hours, and a £500 work-from-home budget.
- Why this job: Be part of a dynamic team making a real impact in fintech while developing your skills.
- Qualifications: No prior experience needed; just bring your curiosity and communication skills!
- Other info: This role is based in London, with a salary of £35k.
The predicted salary is between 28000 - 42000 £ per year.
Suade's success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. Our Graduate Customer Success role is key on continuing providing a world-class customer service. We are looking for ambitious graduates (or recent graduates) with skills who are excited about working on projects which are transforming the regulatory reporting landscape. You don't need to have prior work experience. This role is based in London and you will be expected to be in the office most days. Unfortunately we are unable to offer visa sponsorship for this role. Salary £35k
What You Will Learn
- As part of the Customer Support Team, you will be an integral part of the client post-sale experience and be the first line of contact with our clients, solving their information queries and providing workarounds when necessary.
- Redirect suspected bugs and provide our product teams with comprehensive information to facilitate a rapid resolution.
- Maintain the knowledge base of common problems, Q&A and recommendations.
Requirements
- Curious, analytical, and keen to learn about fintech and regulatory technology.
- Organised, proactive, and comfortable working in a fast-paced environment.
- Interested in solving real-world problems for clients.
- Familiar with tools like Excel or SQL (bonus if you've worked with support or ticketing tools like Zendesk or Jira).
- Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams.
- The ability to communicate technical information to non-technical staff in a way that is easy to understand.
- Detail oriented and willing to dig into the nitty-gritty of an issue. You're the sort of person who's not afraid of a challenge and can keep pushing forward to drive an issue to completion.
Benefits
- 25 days holiday + Bank Holidays.
- Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like!
- Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis.
- Company Pension.
- Maternity leave and extraordinary paternity leave.
- Flexible working hours.
- Company laptop.
- Work from home budget/ homeset up: £500 for new starters.
- £500 Annual Training/ Development Subsidy.
- Perkbox.
Graduate Customer Success / Support 2025 employer: Suade Labs
Contact Detail:
Suade Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Success / Support 2025
✨Tip Number 1
Familiarise yourself with the fintech and regulatory technology landscape. Understanding the basics of these industries will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical concepts to non-technical audiences. Practising this can make a significant difference in how you present yourself during the interview.
✨Tip Number 3
Get comfortable with tools like Excel and SQL, as well as support or ticketing systems like Zendesk or Jira. Even if you haven't used them before, showing a willingness to learn can impress potential employers.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of challenges you've faced and how you overcame them. This will highlight your analytical mindset and readiness to tackle real-world issues for clients.
We think you need these skills to ace Graduate Customer Success / Support 2025
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Graduate Customer Success role. Emphasise your analytical abilities, communication skills, and any familiarity with tools like Excel or SQL.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the fintech industry and your eagerness to learn. Mention specific projects or aspects of Suade's work that excite you and how you can contribute to their customer success team.
Showcase Problem-Solving Skills: In your application, provide examples of how you've tackled challenges in the past, even if they are from academic projects or personal experiences. Highlight your detail-oriented nature and willingness to dig into issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and effective communication is key, so ensure your application reflects your strong written skills.
How to prepare for a job interview at Suade Labs
✨Show Your Curiosity
Demonstrate your eagerness to learn about fintech and regulatory technology. Prepare questions about the industry and the company's projects to show that you're genuinely interested in their work.
✨Communicate Clearly
Since the role requires excellent communication skills, practice explaining complex ideas in simple terms. This will help you convey your thoughts effectively during the interview.
✨Highlight Problem-Solving Skills
Be ready to discuss examples of how you've tackled challenges in the past, even if they are from academic projects or personal experiences. This will showcase your analytical mindset and determination.
✨Familiarise Yourself with Tools
If you have experience with tools like Excel, SQL, Zendesk, or Jira, be sure to mention it. If not, consider doing a bit of research on these tools to show your willingness to adapt and learn.
