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- Tasks: Lead customer support, streamline systems, and enhance communication with customers and athletes.
- Company: Join STYRKR, a dynamic endurance sports nutrition brand on the rise.
- Benefits: Enjoy skill development, ongoing mentorship, casual dress code, and staff discounts.
- Why this job: Shape your career while making a real impact in a sociable, growth-oriented environment.
- Qualifications: 3+ years in customer support, strong communication skills, and an analytical mindset required.
- Other info: Office-based role with a Monday to Friday schedule and commitment to diversity.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at STYRKR, a leading endurance sports nutrition brand on the fast track to success! We are in search of driven, like-minded individuals who are hungry to learn and ready to advance their careers with us. We are dedicated to providing the best possible experience for our valued customers.
As STYRKR continues to scale, we’re looking for a Customer Experience Lead to build and own a world-class customer support function. You will set the standards for how we communicate with customers and athletes, streamline our support systems, and turn every touchpoint into a brand-building moment.
Responsibilities:- Own all customer service systems and performance metrics
- Implement and manage a customer support platform (e.g., Gorgias)
- Create and maintain macros, FAQ content, and escalation processes
- Track CS metrics: ticket volume, response time, resolution time, CSAT, and comp cost
- Build self-service resources to reduce ticket volume
- Liaise with Ops, Warehouse and Sales teams for resolution support
- Provide insights from customer and ticket trends to inform NPD, delivery, and UX
- Hire and train support agents as demand grows
- Be the primary liaison between STYRKR and athletes (pro, ambassador, or grassroots)
- Coordinate product shipments, samples, and creative needs
- Support athlete onboarding and fueling strategy requests
- Work with marketing to manage athlete content, feedback, and activation
- 3+ years in customer support (ideally e-commerce)
- Experience with tools like Zendesk, Gorgias, or similar
- Strong communicator with a sharp eye for tone of voice
- Analytical mindset: able to dig into data and spot trends
- Organised, proactive, and customer-obsessed
- Skill Development: Build your skills and be part of a growing team.
- Ongoing Mentorship: Receive continuous mentoring from experienced leaders to guide your growth.
- Start-up Sensibility: Work in a rapidly growing start-up environment, where your contributions have a direct impact on how we shape our future.
- Agility & Competitive Advantage: As a vertically integrated company, we’re agile and positioned for success in the marketplace.
- Sociable & Driven Environment: We foster a sociable, energetic, and growth-oriented culture that motivates everyone to reach their potential.
- Casual dress code
- Company events
- On-site parking
- Staff discount
- Staff pension
- 20 days holiday plus bank holidays
- Discounts and benefits to many high street stores and more
- +1 additional holiday day for every year of service
The SIMPLE COMPANY is committed to creating a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone’s voices are heard. We respect and value all differences (seen and unseen) and strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability, or age.
Due to the evolving nature of the business, the job holder may be required to carry out duties that are not detailed within this job description.
Customer Service Lead (Crawley) employer: Styrkr®
Contact Detail:
Styrkr® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead (Crawley)
✨Tip Number 1
Familiarise yourself with the endurance sports nutrition industry. Understanding STYRKR's products and their unique selling points will help you connect with customers and athletes, showcasing your passion for the brand during interviews.
✨Tip Number 2
Brush up on your experience with customer support tools like Gorgias or Zendesk. Being able to discuss your hands-on experience with these platforms will demonstrate your readiness to manage customer service systems effectively.
✨Tip Number 3
Prepare examples of how you've used data to improve customer service metrics in previous roles. Highlighting your analytical mindset and ability to spot trends will show that you're proactive and results-driven.
✨Tip Number 4
Network with current or former employees of STYRKR or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Lead (Crawley)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially in e-commerce. Emphasise any familiarity with tools like Zendesk or Gorgias, and showcase your analytical skills and ability to manage customer service metrics.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can contribute to STYRKR's mission. Mention specific examples of how you've improved customer experiences in previous roles and your approach to building a world-class support function.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey information clearly and effectively. Use a professional yet approachable tone, and pay attention to the structure and flow of your writing.
Highlight Team Collaboration: STYRKR values teamwork, so include examples of how you've successfully collaborated with other departments, such as marketing or operations, to enhance customer experiences. This will demonstrate your ability to work cross-functionally and support the company's growth.
How to prepare for a job interview at Styrkr®
✨Showcase Your Customer Support Experience
Make sure to highlight your previous experience in customer support, especially in e-commerce. Be ready to discuss specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Demonstrate Analytical Skills
Since the role requires tracking customer service metrics, prepare to discuss how you've used data to identify trends and improve service. Bring examples of metrics you've tracked and how they influenced your decisions.
✨Communicate Clearly and Confidently
As a Customer Experience Lead, strong communication is key. Practice articulating your thoughts clearly and confidently, paying attention to your tone of voice, as this will reflect your ability to connect with customers and athletes.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the company's customer support strategies and how you can contribute. This demonstrates your proactive attitude and eagerness to be part of the team.
