At a Glance
- Tasks: Provide IT support and troubleshoot tech issues in a dynamic media environment.
- Company: Join STV, Scotland's leading platform for audiences and advertisers.
- Benefits: Enjoy 25 days annual leave, healthcare cash plan, and flexible benefits.
- Other info: Great opportunity for growth in a supportive team atmosphere.
- Why this job: Kickstart your IT career with hands-on experience in a vibrant company.
- Qualifications: Good communication skills and basic IT support experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
STV’s exciting vision is to become Scotland’s leading platform for audiences and advertisers and a global content powerhouse. On‑air, STV reaches more than 70% of Scottish adults every month through its TV channel – the largest commercial channel in Scotland – and streaming service, STV Player, which is also available across the rest of the UK. STV has expanded its audience even further by introducing an audio division, with STV Radio – a major new Scotland‑focused commercial radio station – which launched in Jan’ 2026. From bases across the UK, STV’s content production arm, STV Studios, creates world‑class entertainment for UK and international networks and streamers.
ABOUT THE ROLE
The IT team strives to ensure that STV’s technology runs efficiently and helps to develop new processes in response to changing business requirements. We have an exciting opportunity for a Junior IT Helpdesk Specialist to join our team on a 12‑month fixed‑term contract. This is a great opportunity for someone looking for an entry‑level/junior position in IT support to further develop their skills whilst working in a dynamic media environment. This is a full‑time, office‑based role in Glasgow, with additional support provided to users across all other STV offices.
KEY RESPONSIBILITIES
- Act as the first point of contact for all IT support queries via phone, email or in person by logging, updating, and managing tickets through the IT service desk ticketing system.
- Assist end users, resolving support requests efficiently and professionally.
- Provide hardware and software support, including workstation imaging and software deployment.
- Troubleshoot, monitor and maintain desktops, laptops, mobile devices and printers.
- Maintain accurate records within the IT asset management system.
- Prioritise incoming tickets and keep users informed of progress and resolutions.
- Follow departmental procedures and ensure documentation is kept up to date.
- Escalate issues to the 2nd line support when required.
- Assist in any other aspects of work of the company as reasonably required.
SKILLS AND EXPERIENCE
- Excellent communication and interpersonal skills, with the ability to develop strong working relationships.
- Able to work effectively both independently and as part of a team, with a positive attitude and willingness to learn.
- Experience in supporting Microsoft Windows 10/11 operating systems and Microsoft 365 desktop applications.
- Excellent troubleshooting and fault‑finding abilities.
- Demonstrable experience supporting mobile devices, tablets, laptops and carrying out basic hardware repairs.
- Previous experience in a Service Desk role or IT Support environment would be advantageous.
- Experience in using IT Service Desk ticketing systems.
- Knowledge and understanding of Microsoft Active Directory, including managing user and computer accounts.
- Experience supporting and troubleshooting printers.
- Experience in Microsoft Office 365 administration, particularly Azure Active Directory, Exchange Online, Teams, SharePoint and Intune.
- Knowledge of conferencing systems, such as Microsoft Teams.
- PowerShell experience is advantageous.
- A college or university qualification is desirable but not essential.
- Microsoft certifications and/or other IT related qualifications are beneficial.
BENEFITS
- 25 days paid annual leave and 9 public holidays per annum.
- An extra day’s holiday on your birthday.
- Healthcare cash plan providing Company contributions towards dental, optical, wellbeing or other healthcare costs.
- Company pension contribution.
- Cycle to work scheme.
- Season ticket travel loan.
- Access to occupational health service.
- Flexible benefits portal providing a range of retail and gym discounts.
APPLY
To apply please email a full CV & cover letter to hr@stv.tv by 13 March 2026.
LEGAL STATEMENTS
STV Group plc is an equal opportunities employer committed to valuing and promoting equality, diversity and inclusion. We encourage applications from candidates underrepresented in our industry, so we are keen to hear from ethnically diverse talent and people that identify as disabled, deaf and/or neurodivergent. As a Disability Confident employer, we are committed to offering an interview to disabled candidates who meet the minimum criteria for the role. Please let us know if you have any access requirements to support your application by emailing hr@stv.tv.
Junior IT Helpdesk Specialist (12 month Fixed Term Contract) employer: STV Group plc
STV is an exceptional employer, offering a vibrant work culture in the heart of Glasgow, where creativity and technology converge. As a Junior IT Helpdesk Specialist, you'll benefit from comprehensive training and development opportunities, alongside a generous benefits package that includes 25 days of annual leave, a healthcare cash plan, and a cycle to work scheme. Join us at STV, where your contributions will help shape Scotland's leading media platform while enjoying a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Helpdesk Specialist (12 month Fixed Term Contract)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what STV Group plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges STV Group plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at STV Group plc!
✨Direct Apply to STV Group plc
Let's not forget to apply directly through the STV Group plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Helpdesk Specialist (12 month Fixed Term Contract)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at STV Group plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at STV Group plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at STV Group plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
