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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot tech issues in a dynamic media environment.
- Company: Join STV, Scotland's leading platform for audiences and advertisers.
- Benefits: Enjoy 25 days annual leave, healthcare cash plan, and flexible benefits.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Basic IT support skills and a willingness to learn are essential.
- Other info: Inclusive workplace committed to diversity and equal opportunities.
The predicted salary is between 26000 - 26000 £ per year.
Location: Glasgow (office based)
Salary: £26,000
Closing date: 24 April 2026
ABOUT THE ROLE
The IT team strives to ensure that STV’s technology runs efficiently and helps to develop new processes in response to changing business requirements. We have an exciting opportunity for a Junior IT Helpdesk Specialist to join our team. This is a great opportunity for someone looking for an entry level/junior position in IT support to further develop their skills whilst working in a dynamic media environment. This is a full‑time, office‑based role in Glasgow, with additional support provided to users across all other STV offices.
KEY RESPONSIBILITIES
- Act as the first point of contact for all IT support queries via phone, email, or in person by logging, updating, and managing tickets through the IT service desk ticketing system.
- Assist end users, resolving support requests efficiently and professionally.
- Provide hardware and software support, including workstation imaging and software deployment.
- Troubleshoot, monitor, and maintain desktops, laptops, mobile devices, and printers.
- Maintain accurate records within the IT asset management system.
- Prioritise incoming tickets and keep users informed of progress and resolutions.
- Follow departmental procedures and ensure documentation is kept up to date.
- Escalate issues to the 2nd line support when required.
- Assist in any other aspects of work of the company as reasonably required.
SKILLS AND EXPERIENCE
- Excellent communication and interpersonal skills, with the ability to develop strong working relationships.
- Able to work effectively both independently and as part of a team, with a positive attitude and willingness to learn.
- Experience in supporting Microsoft Windows 10/11 operating systems and Microsoft 365 desktop applications.
- Excellent troubleshooting and fault‑finding abilities.
- Demonstrable experience supporting mobile devices, tablets, laptops, and carrying out basic hardware repairs.
- Previous experience in a Service Desk role or IT Support environment would be advantageous.
- Experience in using IT Service Desk ticketing systems.
- Knowledge and understanding of Microsoft Active Directory, including managing user and computer accounts.
- Experience supporting and troubleshooting printers.
- Experience in Microsoft Office 365 administration, particularly Azure Active Directory, Exchange Online, Teams, SharePoint, and Intune.
- Knowledge of conferencing systems, such as Microsoft Teams.
- PowerShell experience is advantageous.
- A college or university qualification is desirable but not essential.
- Microsoft certifications and/or other IT related qualifications are beneficial.
BENEFITS
- 25 days paid annual leave and 9 public holidays per annum.
- An extra day’s holiday on your birthday.
- Healthcare cash plan providing Company contributions towards dental, optical, wellbeing or other healthcare costs.
- Company pension contribution.
- Cycle to work scheme.
- Season ticket travel loan.
- Access to occupational health service.
- Flexible benefits portal providing a range of retail and gym discounts.
APPLY
To apply please email a full CV & cover letter to hr@stv.tv by 24 April 2026. STV Group plc is an equal opportunities employer committed to valuing and promoting equality, diversity and inclusion. We encourage applications from candidates underrepresented in our industry, so we are keen to hear from ethnically diverse talent and people that identify as disabled, deaf and/or neurodivergent. As a Disability Confident employer, we are committed to offering an interview to disabled candidates who meet the minimum criteria for the role. Please let us know if you have any access requirements to support your application by emailing hr@stv.tv.
Junior IT Helpdesk Specialist (12 month Fixed Term Contract) in Glasgow employer: STV Group plc
Contact Detail:
STV Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Helpdesk Specialist (12 month Fixed Term Contract) in Glasgow
✨Tip Number 1
Get to know the company! Research STV’s projects and values so you can chat about them during your interview. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with IT support, brush up on common issues and solutions. This will help you answer questions confidently and impress the interviewers.
✨Tip Number 3
Network like a pro! Connect with current or former STV employees on LinkedIn. They might share insights or even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at STV.
We think you need these skills to ace Junior IT Helpdesk Specialist (12 month Fixed Term Contract) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Junior IT Helpdesk Specialist role. We want to see how your background fits with our needs, so don’t be shy about showcasing relevant IT support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining STV and how you can contribute to our team. Keep it friendly and professional, and let your personality come through.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application reflects your excellent communication skills. Whether it’s in your CV or cover letter, we want to see how you can connect with others effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss any important updates from us!
How to prepare for a job interview at STV Group plc
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Windows 10/11 and Microsoft 365 applications. Familiarise yourself with common troubleshooting techniques and be ready to discuss your experience with hardware support, as this will likely come up during the interview.
✨Practice Your Communication Skills
As a Junior IT Helpdesk Specialist, you'll need to communicate effectively with users. Practice explaining technical issues in simple terms and think about examples where you've successfully resolved user queries. This will show that you can build strong working relationships.
✨Familiarise Yourself with Ticketing Systems
Since you'll be managing tickets through an IT service desk system, it’s a good idea to understand how these systems work. If you have prior experience, be prepared to share specific examples of how you prioritised and managed support requests.
✨Show Your Willingness to Learn
STV is looking for someone with a positive attitude and a willingness to learn. Be ready to discuss how you’ve approached learning new technologies or skills in the past, and express your enthusiasm for growing within the role.