At a Glance
- Tasks: Support student wellbeing and engagement through activities and 1:1 support.
- Company: Join Study Group, a global leader in international education.
- Benefits: Enjoy a competitive salary, diverse work environment, and opportunities for personal growth.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real impact on students' lives while developing your skills in a supportive culture.
- Qualifications: Bachelor’s degree or equivalent experience in student support or education required.
The predicted salary is between 20000 - 30000 £ per year.
5 days ago Be among the first 25 applicants
Contract type: Full Time (37.5 hours) – Permanent
Location: Stratford, Huddersfield – London Campus
Salary: up to £28,000 per annum
The Wellbeing & Engagement Officer’s role is to support students face‑to‑face and online. The post holder will be responsible for the delivery of services and processes consistently providing an excellent student experience. This will require excellent people skills and a good level of administrative ability. The post holder will provide first level support and referral to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom.
About the role
- Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements.
- Safeguard students in line with Study Group policy and procedure and act as a point of contact for any staff member who has a concern about the safety or wellbeing of a student.
- Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services.
- Support the creation of Support Plans for students and monitor engagement and effectiveness.
- Follow processes to support students under the age of 18 to ensure they are safe and assist with daily monitoring of whereabouts, helping to locate those where this is unknown.
- Work closely with colleagues to identify and support students with additional needs due to health / SEND.
- Promote the importance of student Health Registration on the NHS system and assist students with registration and access to healthcare services as required.
- Plan and implement an annual schedule of welfare events and promotional activities, including delivery in personal tutor sessions and liaising with external agencies to engage students in health and wellbeing.
- Assist students with completing Mitigating Circumstances Forms and attend Mitigating Circumstances meetings.
- Support membership of the Student Staff Liaison Committee and regular meetings.
- Make check‑in calls with students on support or safety plans as appropriate.
- Ensure smooth running of the reception and other student‑facing environments, dealing with general student queries face‑to‑face, on the VLE, by email and phone, gathering information from other functional areas and communicating with the wider team.
- Organise and manage registration, arrivals, induction, enrichment activities and events and provide support and guidance to team members carrying out the activities.
- Release professional and timely information and reporting to external stakeholders including parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, and partner universities.
- Maintain effective relationship management with stakeholders including key University departments such as Student Support and Admissions.
- Engage with Study Group marketing and agent visits, including presentations and contribution to marketing materials.
- Provide resources and support for other teams as required.
- Provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods.
- Carry out any duties reasonably required by the Senior Leadership Team.
About you
- Bachelor’s degree or equivalent professional experience.
- Recognised Safeguarding Qualification (DSL/DSO).
- Proven experience of providing pastoral or welfare support to adult international students in a higher education setting.
- Experience of creating and delivering engaging wellbeing workshops or enrichment activities.
- Experience working in a regulated or compliance‑driven environment.
- Experience facilitating the ‘student voice’, including gathering and acting on feedback effectively.
- Can confidently communicate with students and colleagues face‑to‑face and in writing.
- Accurately maintains records, manages multiple tasks, and ensures processes such as support plans and check‑ins are completed thoroughly.
About us
Study Group is a leading international education provider dedicated to helping students worldwide. With university partnerships and a variety of face‑to‑face, online, and hybrid study programmes, we provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Our Insendi platform delivers innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools.
We adopt a rolling recruitment process; please apply as soon as possible.
We are an equal opportunity employer committed to diversity and inclusion. Your information will be stored securely and confidentially.
Student Wellbeing & Engagement Officer. employer: Study Group
At Study Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both our staff and students. Located in Stockton-on-Tees, our team enjoys a collaborative environment with ample opportunities for professional development, ensuring that you can grow your skills while making a meaningful impact on students' lives. With a commitment to safeguarding and diversity, we provide a fulfilling workplace where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Student Wellbeing & Engagement Officer.
✨Tip Number 1
Familiarise yourself with the specific needs of students in an educational context. Understanding the challenges they face will help you demonstrate your empathy and ability to provide effective support during interviews.
✨Tip Number 2
Network with professionals in the field of student wellbeing and engagement. Attend relevant workshops or webinars to connect with others and gain insights that can enhance your understanding of the role.
✨Tip Number 3
Prepare to discuss your experience in creating engaging content and delivering workshops. Think of specific examples where you've successfully engaged students, as this will showcase your skills effectively.
✨Tip Number 4
Research Study Group's policies on safeguarding and student wellbeing. Being knowledgeable about our organisational compliance will show your commitment to upholding high standards in your potential role.
We think you need these skills to ace Student Wellbeing & Engagement Officer.
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, particularly in student support and wellbeing. Emphasise any roles where you've provided pastoral care or organised events, as these are key aspects of the job.
Craft a Compelling Cover Letter:In your cover letter, express your passion for student wellbeing and engagement. Mention specific experiences that demonstrate your ability to support students and work collaboratively with external partners.
Showcase Relevant Skills:Highlight your people skills and administrative abilities in your application. Provide examples of how you've successfully managed welfare concerns or created engaging content for students.
Demonstrate Understanding of Safeguarding:Since safeguarding is crucial for this role, include any relevant training or experience you have in this area. Explain how you would ensure the safety and wellbeing of students in your application.
How to prepare for a job interview at Study Group
✨Showcase Your People Skills
As a Student Wellbeing & Engagement Officer, you'll need to demonstrate excellent interpersonal skills. Be prepared to share examples of how you've effectively supported students in the past, highlighting your ability to listen and empathise.
✨Understand Safeguarding Policies
Familiarise yourself with safeguarding policies and procedures relevant to the role. During the interview, be ready to discuss how you would handle welfare concerns and ensure student safety, showcasing your understanding of these critical issues.
✨Highlight Your Organisational Skills
This role requires strong administrative abilities. Prepare to discuss your experience in managing records and coordinating events. Share specific examples of how you've successfully organised activities or support plans for students.
✨Demonstrate Collaborative Experience
Collaboration is key in this position. Be ready to talk about your experience working with external partners and colleagues to facilitate student engagement. Highlight any successful projects that involved teamwork and effective communication.
