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- Tasks: Lead a dynamic team to enhance student experience and ensure compliance with regulations.
- Company: Join the University of Huddersfield - London, a hub for academic excellence and student support.
- Benefits: Enjoy a competitive salary, collaborative work environment, and opportunities for professional growth.
- Why this job: Make a real impact on students' lives while working in a supportive and innovative culture.
- Qualifications: Ideal candidates should have experience in operations, student services, or related fields.
- Other info: This is a full-time, permanent position with a focus on continuous improvement.
The predicted salary is between 33000 - 77000 £ per year.
Job Description Contract type: Full Time (37.5 hours) – Permanent Location: University of Huddersfield – London Salary: up to £55,000 per annum This role leads a highly effective multidisciplinary Student Experience department, which includes Registry & Operations, Student Wellbeing, Progression & Engagement colleagues. It is responsible for delivering an excellent student experience and outstanding level of service delivery to ensure full compliance with UKVI, OFS and safeguarding regulations, meet Study Group’s student experience quality framework and the University Partner’s requirements. The role works in a matrix structure requiring collaborative working and building of professional relationships across the study group network and university partner. It will liaise with central operations teams and provide support across the Centre’s academic, and student experience teams to ensure all act effectively as one team, enabling students to thrive and study legally, safely and successfully. It will embed Study Group policies and Standard Operating Procedures to drive operational excellence, continuous improvements and consistency across the network. It will monitor student outcomes and Study Group KPIs, and work with colleagues to meet targets. This includes but is not limited to m…
Student Experience & Operations Director employer: Study Group
Contact Detail:
Study Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience & Operations Director
✨Tip Number 1
Fokussiere dich auf deine Fähigkeiten in der Zusammenarbeit und im Beziehungsmanagement. In dieser Rolle ist es wichtig, starke Verbindungen zu verschiedenen Teams und Partnern aufzubauen. Überlege dir konkrete Beispiele aus deiner bisherigen Erfahrung, die deine Fähigkeit zur Zusammenarbeit unter Beweis stellen.
✨Tip Number 2
Informiere dich über die aktuellen Vorschriften und Standards im Bereich Student Experience und Operations, insbesondere in Bezug auf UKVI und OFS. Zeige in deinem Gespräch, dass du mit den relevanten Richtlinien vertraut bist und wie du diese in der Praxis umsetzen würdest.
✨Tip Number 3
Bereite dich darauf vor, über deine Erfahrungen mit der Überwachung von KPIs und studentischen Ergebnissen zu sprechen. Sei bereit, spezifische Strategien zu erläutern, die du in der Vergangenheit angewendet hast, um die Leistung zu verbessern und die Zufriedenheit der Studierenden zu steigern.
✨Tip Number 4
Denke an innovative Ansätze zur kontinuierlichen Verbesserung der Student Experience. Überlege dir, wie du bestehende Prozesse optimieren und neue Ideen einbringen kannst, um die Qualität der Dienstleistungen zu erhöhen und den Studierenden ein besseres Erlebnis zu bieten.
We think you need these skills to ace Student Experience & Operations Director
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Student Experience & Operations Director position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing multidisciplinary teams and delivering excellent student services. Use specific examples that demonstrate your ability to meet compliance regulations and improve student outcomes.
Showcase Collaborative Skills: Since the role requires collaborative working across various teams, make sure to highlight any past experiences where you successfully built professional relationships and worked in a matrix structure.
Tailor Your Application: Customize your cover letter to reflect your understanding of Study Group's values and the importance of operational excellence. Mention how your personal goals align with the mission of enhancing the student experience.
How to prepare for a job interview at Study Group
✨Understand the Student Experience Framework
Make sure you familiarize yourself with the student experience quality framework that Study Group adheres to. Be prepared to discuss how your previous experiences align with these standards and how you can contribute to enhancing the student experience.
✨Showcase Collaborative Skills
Since this role requires collaborative working across various teams, be ready to provide examples of how you've successfully built professional relationships in past roles. Highlight any experience you have in a matrix structure or multidisciplinary environments.
✨Demonstrate Compliance Knowledge
Understanding UKVI, OFS, and safeguarding regulations is crucial for this position. Brush up on these regulations and be prepared to discuss how you have ensured compliance in your previous roles, as well as how you would approach it in this new position.
✨Focus on Operational Excellence
Be ready to talk about your experience with operational excellence and continuous improvement. Share specific examples of how you've driven improvements in service delivery and monitored outcomes to meet KPIs in your previous roles.
