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- Tasks: Coordinate student experience, manage data, and support academic administration.
- Company: Huddersfield International Study Centre, dedicated to enhancing student satisfaction.
- Benefits: Competitive salary up to £28,000, full-time hours, and a supportive work environment.
- Other info: Join a diverse team committed to creating an inclusive workplace.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic setting.
- Qualifications: Bachelor’s degree or equivalent experience in student support and administration.
The predicted salary is between 28000 - 28000 £ per year.
Contract Type: Full Time (37.5 hours) – Fixed Term (1 Year)
Location: Huddersfield, Huddersfield International Study Centre
Salary: Up to £28,000 per annum
About the Role:
Member of the Centre’s Student Experience Team responsible for data management, assessments, academic administration, and student finance. Implement Study Group’s policies, standard operating processes and procedures to ensure staff and students are fully supported for maximised student outcomes and satisfaction.
Data Management:
- Maintain the Centre’s definitive datasets and student results, ensuring accuracy, currency, and produce reports for the Head of Centre/other members of the team as requested.
- Act as secretary to relevant governance boards as required.
- Ensure Study Group policies and standard operating procedures are followed.
- Support management teams in preparation for quality assurance and enhancement activities.
- Liaise with central teams to update student bookings with Study Plan changes.
- Ensure student reports are produced in a timely manner and that information is accurate and student feedback is professional.
- Support management with board meetings.
Assessments: Academic misconduct; mitigating circumstances.
Student Finance and Progression:
- Deal with fee payment deadlines and enquiries.
- Create record of student invoices.
- Follow centre refund policies and create refund data.
- Ensure student enrolment documentation is prepared and shared in a timely manner.
- Ensure the progression database is kept up to date and provided to relevant stakeholders in a timely manner.
- Ensure progression changes are checked, recorded and shared with relevant teams.
General Responsibilities:
- Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
- Assist in organising and delivering student events such as induction, transition and enrichment activities.
- Liaise with central teams to manage workload in busy periods or during absence.
- In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience.
- Foster productive relationships with internal and external stakeholders.
- Perform any other duties as required by the Deputy Director of Student Experience or Centre Director.
About You:
- Bachelor’s degree (or equivalent experience).
- Supporting students in an educational context.
- Working to develop, build and maintain the Student Experience.
- Working in a regulated environment.
We are proud to be an equal‑opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor.
Student Experience Coordinator - Operations employer: Study Group
Contact Detail:
Study Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Coordinator - Operations
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Huddersfield International Study Centre on LinkedIn. A friendly chat can give us insider info about the role and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Student Experience Coordinator roles. We should also think about how our past experiences align with the responsibilities listed in the job description.
✨Tip Number 3
Show off our passion for student support! During interviews, we can share specific examples of how we've positively impacted students in previous roles. This will help us stand out as the ideal candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the StudySmarter team.
We think you need these skills to ace Student Experience Coordinator - Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Experience Coordinator role. Highlight your relevant experience in data management, student support, and any previous roles that align with our mission at StudySmarter.
Showcase Your Passion: Let us see your enthusiasm for enhancing the student experience! Share examples of how you've positively impacted students in past roles or during your studies. We love seeing candidates who genuinely care about making a difference.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured applications that get straight to the point while still showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Study Group
✨Know Your Stuff
Make sure you understand the role of a Student Experience Coordinator inside out. Familiarise yourself with data management, student finance, and academic administration. Being able to discuss these areas confidently will show that you're serious about the position.
✨Showcase Your People Skills
This role is all about fostering positive relationships with students and stakeholders. Prepare examples of how you've successfully supported students or worked in a team. Highlight your communication skills and ability to handle enquiries professionally.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with student complaints or managing deadlines. Think through potential scenarios beforehand and have clear, structured responses ready to demonstrate your problem-solving abilities.
✨Research the Company Culture
Study Group values diversity and inclusion, so make sure you understand their mission and values. Be prepared to discuss how you can contribute to a positive student experience and align with their goals during the interview.