At a Glance
- Tasks: Coordinate student wellbeing and engagement activities to enhance the student experience.
- Company: Join a leading international education provider dedicated to student success.
- Benefits: Competitive salary, supportive environment, and opportunities for personal development.
- Other info: Dynamic role with a focus on collaboration and community building.
- Why this job: Make a real difference in students' lives while developing your career in education.
- Qualifications: Bachelor's degree or equivalent experience, with management and safeguarding training.
Contract Type: Full Time, Fixed-Term for 1 year
Location: Kingston Upon Thames, Kingston University International Study Centre
Salary: up to £30,000 per annum
To be part of the Student Experience Team and be responsible for coordinating student wellbeing, enrichment and engagement within the centre. The post holder will be operationally managed by the Director of Campus Operations and will be responsible for the operational management of the Student Wellbeing & Engagement Officers. You will play a vital role in achieving the delivery of the best possible student experience. The role acts as Designated Safeguarding Lead (DSL) ensuring the compliance of safeguarding with regulations and has the authority conferred on them to carry out this specific part of the role.
ABOUT THE ROLE
- Responsibility for the provision of student welfare, safeguarding, Prevent and Enrichment within the centre and the related administration and secure record-keeping.
- Ensure effective case management of all student welfare concerns or information on LDHD, ensuring fair case loading of the Welfare and Student Experience Officers.
- Ensure the safeguarding of students in line with Study Group policy and standard operating procedures.
- Act as Designated Safeguarding Lead (responsibilities are set out in the DSL Handbook and authority is conferred to enable escalation and ability to raise safeguarding issues in line with regulations and the safeguarding escalation policy).
- Monitor student whereabouts and coordinate the procedure as required. Create Agreed Support Plans (ASPs), including Safety Plans and Exit Plans, ensuring the necessary approval and escalation processes are followed.
- Organise induction and other wellbeing, enrichment and engagement activities, produce related materials to help develop skills and sense of community in liaison with the Senior Coordinator Progression where appropriate.
- Collaborate and share appropriate information with the Senior Coordinator Progression which may impact individual student performance and support with appropriate interventions.
- Use data within year and end of year to identify enhancements to welfare and learning support and drive forward these changes.
- Ensure escalation of any concerns to the Student Experience Leader and Central Student Wellbeing team as required.
- Work collaboratively with teams within the ISC to ensure a holistic and consistent approach to welfare support and to advocate and embed inclusive practice within the classroom.
- Maintain the Wellbeing and Welfare section on the online Virtual Reception and build relationships with the University Partner to ensure a cooperative and collaborative relationship to promote effective engagement to the benefit of students.
- Coordinate and motivate the Welfare and Enrichment Officers to contribute to ensuring the best possible student outcomes and student experience.
- In liaison with the Central Student Wellbeing team, ensure supervision is provided to the Welfare and Enrichment Officers, including running case reviews to share experience.
- Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
- Facilitate, encourage and support staff to participate in regular personal development activity.
- Recruit new staff as required according to Study Group policies and procedures.
- Contribute to developing, communicating and enacting Study Group’s Student Experience and Wellbeing Strategy, framework, policy and standard operating procedures through the Wellbeing Communities of Practice and DSL meetings.
- Support local awareness raising of safeguarding and safeguarding practices and procedures and ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility.
- Contribute to the production of the Quarterly and Annual Safeguarding review and relevant parts of the Annual Monitoring Report.
- Contribute to governance committees and groups as required.
- Plan, oversee and monitor the implementation of actions from the Centre Action Plans relevant to student welfare and the Student Experience & Wellbeing Strategy.
- Analyse data and feedback from a wide variety of sources to monitor impact relevant to student welfare support and to assist in organising and delivering student induction, transition and enrichment activities.
- To deal with general student queries – face to face, by email and phone. To foster productive relationships with internal and external stakeholders.
- Any other duties as required by the Student Experience Leader or Director of Campus Operations.
ABOUT YOU
- Bachelor degree (or equivalent experience to demonstrate ability to work and think independently).
- Administration or management training or qualification.
- Higher level safeguarding training.
- Line management of staff & Supporting students in an educational context.
- Working to develop, build and maintain the Student Experience & working in a regulated environment.
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. We are a trusted international educator to students and more than 50 university partners globally. We deliver high-quality international education solutions that drive success for our partners and students. We are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available.
ORGANISATION COMPLIANCE
For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Senior Wellbeing & Engagement Coordinator employer: Study Group
At Study Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. Located in Kingston Upon Thames, our team is dedicated to creating a positive student experience, with opportunities for personal development and collaboration within a diverse community. Join us to make a meaningful impact while enjoying competitive benefits and a commitment to safeguarding and enriching the lives of our students.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Wellbeing & Engagement Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at Study Group or similar organisations on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for wellbeing and engagement roles. Think about how your experience aligns with the responsibilities listed in the job description.
✨Tip Number 3
Show your passion for student wellbeing! During interviews, share specific examples of how you've positively impacted student experiences in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Senior Wellbeing & Engagement Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Wellbeing & Engagement Coordinator role. Highlight your relevant experience in student welfare and engagement, and show us how you can contribute to creating an amazing student experience.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills align with the job description. If you've got experience in safeguarding or managing teams, let us know! We want to see how you can bring your expertise to our Student Experience Team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the right fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible. Don’t wait too long – we review applications on a rolling basis!
How to prepare for a job interview at Study Group
✨Know Your Stuff
Make sure you understand the role of a Senior Wellbeing & Engagement Coordinator inside out. Familiarise yourself with the responsibilities, especially around safeguarding and student welfare. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in managing student wellbeing and engagement. Think about times when you've successfully handled welfare concerns or led a team. This will give the interviewers a clear picture of how you can contribute to their team.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the Student Experience Team and their approach to wellbeing and engagement. This shows that you're not just interested in the job, but also in how you can fit into their culture and contribute to their goals.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The role involves working closely with students and staff, so being approachable and relatable is key. Show them who you are and why you'd be a great fit for their team!
