At a Glance
- Tasks: Lead data management and support student experiences in a dynamic educational environment.
- Company: Join Study Group, a top international education provider dedicated to student success.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a supportive team culture.
- Other info: We value diversity and inclusion; apply now to be part of our mission!
- Why this job: Make a real impact on student outcomes while working in a collaborative and innovative setting.
- Qualifications: Bachelor's degree or equivalent experience, with a background in administration or management.
The predicted salary is between 24000 - 30000 € per year.
Contract type: Full Time (37.5 hours) - Permanent
Location: Huddersfield, Huddersfield International Study Centre
Salary: up to £30,000 per annum
To be a member of the Centre’s Student Experience Team with accountability for an area of the activities undertaken by the Data and Operations Team, such as:
- Data management & governance;
- Exams, assessments, and academic administration;
- Compliance: student enrolments, attendance & HR.
To implement Study Group’s policies, standard operating processes, and procedures, ensuring staff and students are fully supported to maximize student outcomes and satisfaction.
The post holder will report to the Student Experience Leader and will line manage Student Experience Officers and Data and Operations Officers for their specialist area. They will work in a matrix structure, building strong relationships within the Data & Operations Team, central Study Group teams, and the university partner to ensure smooth operations.
ABOUT THE ROLE
- Oversee implementation of standards and regulations with centre management.
- Organize the release of assessment screens termly.
- Assist with invigilation of assessments and re-assessments.
- Manage the verification process of assessments, including security, collation, distribution, collection, and archiving of assessments, scripts, and documentation.
- Review and update systems used as required.
- Oversee completion and accuracy of the RPAG, liaise with academic tutors and Senior Coordinators for Wellbeing & Progression.
- Log and ensure the accuracy of all assessment documentation (appeals, misconduct, mitigating circumstances, results).
- Prepare documentation for MAM and CAM.
- Ensure student progression data is updated in the student information system.
- Coordinate collection of information from faculties for central timetabling and liaise with the central team.
- Motivate Data and Operations Officers to contribute to student outcomes and experience.
- Liaise with other Senior Coordinators to ensure front desk coverage and workload management.
- Contribute to process improvements to enhance the student experience.
- Manage performance of direct reports, set objectives and KPIs, conduct reviews.
- Support staff development and participate in recruitment.
- Support compliance awareness and maintain quality policies and procedures.
- Contribute to the Annual Monitoring Report and governance groups.
- Monitor actions from Centre Action Plans related to data and operations.
- Analyze data and feedback to monitor impact on student progression and experience.
- Handle fee payment deadlines and inquiries, create student invoice records, process refunds according to policies.
- Serve as a key contact for students, addressing inquiries professionally and promptly.
- Assist in organizing student events such as induction, transition, and enrichment activities.
ABOUT YOU
- Bachelor’s degree or equivalent experience demonstrating ability to work independently.
- Administration or management training or qualification.
- Higher-level safeguarding training.
- Experience in line management.
- Supporting students in an educational setting.
- Experience in developing and maintaining the Student Experience.
- Experience working in a regulated environment.
ABOUT US
Study Group is a leading international education provider committed to helping students worldwide. We offer a variety of face-to-face, online, and hybrid programs through university partnerships, supported by our digital learning platform, Insendi.
ORGANISATIONAL COMPLIANCE
We prioritize safeguarding and will conduct necessary checks including criminal background, references, ID, right to work, and education verification. We are an equal opportunity employer committed to diversity and inclusion. All applications will be handled confidentially.
We review applications on a rolling basis, so apply ASAP to avoid disappointment.
#J-18808-LjbffrSenior Data and Operations Coordinator employer: Study Group
At Study Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Huddersfield that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training and development opportunities, ensuring that our team members are equipped to support student success effectively. With a strong focus on diversity and inclusion, we create a supportive culture where every voice is valued, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Data and Operations Coordinator
✨Tip Number 1
Familiarise yourself with the specific data management and governance practices used in educational settings. Understanding how these processes work will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Study Group or similar organisations. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience with compliance and regulatory standards in education. Be ready to share examples of how you've successfully navigated these areas in previous roles.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Highlighting your ability to manage and develop staff will be crucial for this position.
We think you need these skills to ace Senior Data and Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in data management, operations, and student support. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for enhancing student experiences and your ability to manage operations effectively. Mention specific examples of how you've contributed to similar roles in the past.
Highlight Relevant Qualifications:Clearly outline your qualifications, such as your degree and any management training. Emphasise your experience in regulated environments and line management, as these are crucial for this position.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Study Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Data and Operations Coordinator. Familiarise yourself with data management, compliance, and student experience strategies, as these will be key discussion points during your interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in line management and working in regulated environments. Highlight specific examples where you've successfully supported students or improved processes, as this will demonstrate your capability for the role.
✨Prepare Questions
Have a list of insightful questions ready to ask the interviewers. This could include inquiries about the team dynamics, the challenges they face, or how success is measured in the role. It shows your genuine interest in the position and the organisation.
✨Demonstrate Your Soft Skills
As this role involves liaising with various teams and motivating staff, be prepared to discuss your communication and leadership skills. Share examples of how you've effectively managed teams or resolved conflicts in the past.
