At a Glance
- Tasks: Support students' academic journeys through coaching and guidance at Bath International Study Centre.
- Company: Join a global leader in international education with a focus on student success.
- Benefits: Competitive salary, professional development, and a vibrant work culture.
- Other info: Dynamic role with opportunities for growth and collaboration in a diverse team.
- Why this job: Make a real difference in students' lives while working in an innovative environment.
- Qualifications: GCSE English and Maths required; a degree and welfare training are a plus.
Contract Type: Full-time, Permanent
Location: Bath International Study Centre
Salary: up to £26,520 per annum
Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.
Bath International Study Centre (ISC) is an exciting development, launching in September 2026. You would be working in a culture of enhancing learning, teaching, and assessment through a developmental approach, which for you will mean autonomy, innovation, and development opportunities.
The Progress Coach’s role is to support students within the ISC, both online and face-to-face. The post holder will be responsible for the delivery of services and processes enabling the site to consistently provide excellent student experience. This will require excellent people skills and a good level of administrative ability. The post holder will assist in delivering a reception service, responding to routine student enquiries, and become a skilled user of our internal student records system. The post holder will monitor student progress through grades and attendance information and will provide appropriate coaching and interventions to assist them.
ABOUT THE ROLE
- To deliver regular prepare to progress sessions to tutor groups and provide academic counselling to students.
- Coach students on alternative degree options, where appropriate, and liaise with Study Group’s Extended Progression Support team.
- To track student performance and liaise promptly with the academic team to identify suitable intervention strategies.
- To track completion of mandatory non-academic modules on the VLE.
- To collaborate with academic tutors to identify and provide appropriate resources to support student performance.
- To work with the welfare team in ensuring the well-being of all students and to follow relevant processes for under 18s.
- To work with colleagues in tracking student attendance.
- To ensure that attendance interventions are completed in a timely manner and are accurately recorded, in accordance with the Attendance Policy.
- To work with colleagues and Heads of Department to organise and facilitate progression and engagement activities.
- Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials.
- Refer students at risk of breaching visa compliance policy to the visa team.
- To ensure the safeguarding of students in line with centre policy.
- To ensure student records are kept up to date and are accurate.
General Duties
- Day-to-day delivery of student-facing services which include (but are not limited to):
- Reception/ first point of contact
- Welfare support and referrals
- Safeguarding referrals
- Accommodation enquiries
- Attendance monitoring
- Student finance (including bookings, refunds, payments, debt chasing)
- Working as part of a team to organise and manage registration, arrivals, induction, activities, and events, and providing support and guidance to team members carrying out the activities.
- To deal with general student queries – face to face, on the VLE, by email and phone.
- To foster productive relationships with internal and external stakeholders.
- To adhere to all compliance requirements in relation to GDPR, UKVI requirements, Safeguarding and Health and Safety.
- Any other duties as required by the Progression and Engagement Lead and Senior Management Team.
ABOUT YOU
- GCSE English and Maths at grade C and above or equivalent (Essential)
- Bachelor’s degree (Desirable)
- Welfare training (Desirable)
- Information, Advice or Guidance qualification (Desirable)
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. We are a trusted international educator to students and more than 50 university partners globally. We deliver high-quality international education solutions that drive success for our partners and students. We are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available.
ORGANISATION COMPLIANCE
For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
StudySmarter Expert Advice🤫
We think this is how you could land Progress Coach
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Study Group looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Progress Coach at Study Group, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Progress Coach
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Study Group, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Study Group and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Study Group
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Study Group might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Study Group.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
