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- Tasks: Support student experience through timetabling, attendance management, and administrative tasks.
- Company: Join Study Group, a leading international education provider passionate about student success.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in students' lives while working in a dynamic, international setting.
- Qualifications: GCSEs in Maths and English, customer service experience preferred.
- Other info: Fast-paced role with excellent career development opportunities in education.
Contract type: Full Time (37.5 hours) – Permanent
Location: Huddersfield, Huddersfield International Study Centre
Salary: up to £25,374 per annum
The International Study Centre needs an experienced and accomplished Student Experience Support Officer – Progression & Timetabling. The post holder will undertake a variety of tasks including timetabling, managing and coordinating student attendance, student administration support and provide support to the academic and SMT where necessary. This is a fast-paced environment, and the successful applicant will have proven customer service skills, possess excellent IT, communication and organisational skills. The post holder will be working in an open plan office, so it is important they enjoy working as part of a team in an international environment.
ABOUT THE ROLE
- Assessment and Progression
- To support Student Experience Coordinator in exam planning and preparations.
- To support the Student Experience Coordinator to manage examination papers.
- To provide support in ensuring that student results are recorded by deadlines.
- To provide administrative support for meetings.
- To maintain students’ progression record.
- To work closely with colleagues to organise progression related events.
- Work closely with colleagues to ensure that timetables are planned, produced and distributed accurately and in a timely manner.
- To provide administrative support in the planning, production and maintenance of class and examination timetables.
- To ensure the centre timetable is up to date in each platform.
- Assist with the Student Experience Coordinator with overseeing overall student debt, collection of tuition fees, preparing additional charge, and reporting on student finance issues to the Head of Student Experience.
- To deal with general student enquiries.
- To deal with fee payment deadlines and enquiries.
- To provide administration support to pre-sessional courses.
- To foster productive relations with internal and external stakeholders.
- Production of student letters as requested.
- Ensure student details are kept up to date on central databases – contact details, visa and passport information, sponsorship details etc.
- Assist in the preparation of student induction, including inductions packs/ welcome letters and student handbook.
- To assist and be involved in the planning and delivery of student induction and progression weeks at the various intakes.
- Any other duties required by the Deputy Director of Student Experience.
ABOUT YOU
- Minimum standard of education demonstrated by GCSEs at Grade C/Grade 4 or above, including Maths and English, or equivalent/higher qualifications.
- Experience of working in an educational environment.
- Working in a fast-paced pressurised office environment.
- Experience of working in customer facing role (Desirable).
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Student Experience Support Officer in Huddersfield employer: Study Group
Contact Detail:
Study Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Support Officer in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Study Group on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and administration. We want to see how you handle real-life scenarios, so think of examples from your past experiences that showcase your skills.
✨Tip Number 3
Show us your passion for education! During the interview, share why you’re excited about supporting students and how you can contribute to their success. Your enthusiasm can really set you apart!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and keep you fresh in our minds.
We think you need these skills to ace Student Experience Support Officer in Huddersfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Experience Support Officer role. Highlight your relevant experience in customer service and administration, and show us how you can contribute to our fast-paced environment.
Show Off Your Skills: We want to see your excellent IT, communication, and organisational skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed tasks similar to those listed in the job description.
Be Personable: Since this role involves working closely with students and colleagues, let your personality come through in your application. We’re looking for someone who enjoys teamwork and can foster positive relationships in an international setting.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Study Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Experience Support Officer. Familiarise yourself with timetabling, student administration, and customer service skills. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
Since this position involves working in an open plan office and collaborating with colleagues, be prepared to discuss your experience in team settings. Share examples of how you've successfully worked with others in fast-paced environments, highlighting your communication and organisational skills.
✨Prepare for Customer Service Scenarios
Given the importance of customer service in this role, think of specific situations where you've dealt with student enquiries or managed challenging interactions. Be ready to explain how you resolved issues and maintained a positive experience for students.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the environment is the right fit for you.
