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- Tasks: Coordinate student experience operations, manage data, and support academic administration.
- Company: Join Study Group, a leading international education provider passionate about student success.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to creating a brighter future for students worldwide.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic setting.
- Qualifications: Bachelor's degree or equivalent experience in supporting students in an educational context.
The predicted salary is between 28000 - 28000 £ per year.
Contract type: Full Time (37.5 hours) – Fixed Term (1 Year)
Location: Huddersfield, Huddersfield International Study Centre
Salary: up to £28,000 per annum
To be a member of the Centre’s Student Experience Team with responsibility for data management, assessments and academic administration, student finance. To implement Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction. The post holder will report to the Deputy Director of Student Experience. The post holder will work in matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.
ABOUT THE ROLE
- Data Management
- Maintain the Centre’s definitive datasets and student results, ensuring accuracy and currency and produce reports for the Head of Centre/other members of the team as requested.
- Act as secretary to relevant governance boards as required.
- Ensure Study Group policies and standard operating procedures are followed.
- Support management teams in preparation for quality assurance and enhancement activities.
- Liaise with central teams to update student bookings with Study Plan changes.
- Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional.
- Support management with board meetings.
- Assist the centre managers with the implementation of assessment standards and regulations.
- Organise the release of assessment screens termly.
- Organise and assist with invigilation of assessments.
- Organise the verification process of assessments, security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
- Ensure the various systems used are reviewed and updated as required.
- Log and ensure accuracy and updating of all assessment documentation (for example appeals; academic misconduct; mitigating circumstances).
- To deal with fee payment deadlines and enquiries.
- To create record of student invoices.
- To follow centre refund policies and create refund data.
- Ensure student enrolment documentation are prepared and shared in a timely manner.
- Ensure the progression database is kept up to date and provided to the relevant stakeholders in a timely manner.
- Ensure progression changes are checked, recorded and shared with the relevant teams.
- Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
- Assist in organising and delivering student events such as induction, transition and enrichment activities.
- Liaise with central teams to manage workload in busy periods or during absence.
- In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience.
- To foster productive relationships with internal and external stakeholders.
- Any other duties as required by the Deputy Director of Student Experience or Centre Director.
The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.
ABOUT YOU
- Bachelor degree (or equivalent experience).
- Supporting students in an educational context.
- Working to develop, build and maintain the Student Experience.
- Working in a regulated environment.
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Student Experience Coordinator - Operations in Huddersfield employer: Study Group
Contact Detail:
Study Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Coordinator - Operations in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Study Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Student Experience roles. Think about how your skills match the job description and be ready to share specific examples.
✨Tip Number 3
Show your passion for student support! During interviews, highlight any relevant experience you have in educational settings and how you’ve positively impacted students' experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Student Experience Coordinator - Operations in Huddersfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Experience Coordinator role. Highlight your experience in data management, academic administration, and student support to show us you’re the perfect fit!
Show Your Passion: We love seeing candidates who are genuinely passionate about enhancing the student experience. Share any relevant experiences or initiatives you've been involved in that demonstrate your commitment to supporting students.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible.
How to prepare for a job interview at Study Group
✨Know Your Stuff
Make sure you understand the role of a Student Experience Coordinator inside out. Familiarise yourself with data management, assessments, and student finance processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
This role is all about building relationships, so be ready to discuss your experience in supporting students and working with teams. Prepare examples of how you've fostered positive relationships in previous roles, as this will demonstrate your ability to connect with both students and colleagues.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with student enquiries or managing assessment processes. Think through potential scenarios and how you would approach them, highlighting your problem-solving skills and attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Consider asking about the team dynamics or how success is measured in this position.