At a Glance
- Tasks: Support students' progression through tutorials, 1-1 guidance, and engaging activities.
- Company: Join Study Group, a leading international education provider passionate about student success.
- Benefits: Competitive salary, supportive environment, and opportunities for personal and professional growth.
- Other info: Dynamic team atmosphere with a focus on inclusivity and student wellbeing.
- Why this job: Make a real difference in students' lives while developing your coaching and mentoring skills.
- Qualifications: Bachelor's degree or equivalent experience in education or student support.
Contract type: Full-time, Fixed-Term to 31 August 2027
Location: Guildford, Surrey International Study Centre
Salary: £26,520 per annum
The Progression & Engagement Coach’s role is to support students’ progression needs both face-to-face and online, and to work closely with the Senior Progress & Transition Coordinator and the academic team to monitor students’ achievements and implement interventions for successful progression to the University of Surrey. The post holder will be responsible for the delivery of tutorial sessions, 1-1 support and guidance, establishing a programme of activities to help students develop skills and confidence outside the classroom in preparation for their transition to our partner university. This will require excellent people skills, a good level of administrative ability and initiative.
ABOUT THE ROLE
- Acting as a personal tutor to deliver Academic Success tutorials and provide 1:1 personal development, academic and progression counselling to students.
- Collaborate within the network to design and create learning materials around study skills, welfare topics and employability for Academic Success tutorials.
- Update and maintain the virtual learning environment and embed alternative digital learning technologies into delivery.
- Put interventions in place in relation to attendance in a timely manner and in accordance with the Attendance Policy and accurately recorded.
- Track student performance, liaise with the academic team to identify suitable intervention strategies, and ensure performance and progression records are maintained.
- Monitor, track and provide reports on student destination offers and refer students to the Extended Progression Team for assistance in finding alternative choices where they do not meet their progression requirements.
- Track VLE analytics and gather data on work completion to identify gaps and actions for students.
- Support students in actively taking care of their mental and physical health. Liaise with the Student Wellbeing Team where there are concerns of students’ welfare.
- Ensure student records are kept up to date and are accurate.
- Support the organisation and delivery of wellbeing, enrichment, transition events.
- Dealing with general student queries – face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team.
- Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities.
- Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university.
- Effective relationship management with stakeholders including: key University departments such as Student Support and Admissions.
- Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials.
- Providing resources and support for other teams, as required.
- To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods.
- To carry out any duties, as reasonably required by the Senior Leadership Team.
ABOUT YOU
- Bachelor’s degree or equivalent experience to demonstrate ability to work and think independently.
- Supporting students in an educational context.
- Experience of creating engaging content and delivering workshops or similar.
- Experience of working collaboratively with external partners to facilitate activities and engagement.
- Experience of facilitating the ‘student voice’ including demonstrating the use of effective feedback mechanisms.
- Working in a regulated environment.
- Working in customer service.
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Progress & Engagement Coach in Guildford employer: Study Group
At Study Group, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in Guildford, Surrey. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for professional development, ensuring that you can thrive while making a meaningful impact on students' lives. Join us to be part of a diverse team dedicated to fostering academic success and personal development, all while enjoying the vibrant culture of our educational community.
StudySmarter Expert Advice🤫
We think this is how you could land Progress & Engagement Coach in Guildford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Study Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and engagement. We want to see your passion for helping students succeed, so share your experiences!
✨Tip Number 3
Show off your skills! Bring examples of your previous work, like engaging content or workshops you've created. This will help us see how you can contribute to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Progress & Engagement Coach in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Progress & Engagement Coach role. Highlight your experience in supporting students and any relevant skills that match the job description. We want to see how you can contribute to our mission!
Show Off Your People Skills:Since this role involves a lot of interaction with students and staff, don’t forget to showcase your excellent people skills. Share examples of how you've successfully engaged with students or collaborated with teams in the past. We love a good story!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so let’s get to the good stuff quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Study Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Progress & Engagement Coach role. Familiarise yourself with the responsibilities listed in the job description, such as delivering tutorials and supporting students' progression. This will help you articulate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role requires excellent people skills, prepare examples of how you've successfully supported students or collaborated with teams in the past. Think about specific situations where you’ve made a positive impact on someone's learning experience or well-being.
✨Prepare Engaging Content Ideas
As part of the role involves creating engaging content for tutorials, come up with a few ideas or examples of activities you could implement. This shows initiative and creativity, which are key traits for the position. Be ready to discuss how you would tailor these activities to meet diverse student needs.
✨Demonstrate Your Administrative Skills
The role also requires good administrative abilities, so be prepared to discuss your experience with tracking performance, maintaining records, and using digital tools. Bring examples of how you've managed data or organised events in previous roles to highlight your organisational skills.
