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- Tasks: Coordinate student experience and compliance, ensuring smooth operations at the centre.
- Company: Join Study Group, a leading international education provider dedicated to student success.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real impact on students' lives while working in a dynamic and inclusive team.
- Qualifications: Bachelor's degree or equivalent experience; passion for supporting students is essential.
- Other info: Rolling recruitment process—apply ASAP to secure your chance!
The predicted salary is between 24000 - 32000 £ per year.
Contract type: Full Time (37.5 Hours) - Permanent
Location: Liverpool, Liverpool John Moores University International Study Centre
Salary: £28,000
To be a member of the Centre’s Student Experience Team with responsibility for compliance and general administration. To implement Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction. The post holder will report to the Deputy Centre Director-Student Experience. The post holder will work in matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.
ABOUT THE ROLE
- Act as secretary to relevant governance boards as required.
- Ensure Study Group policies and standard operating procedures are followed.
- Support management teams in preparation for quality assurance and enhancement activities.
- Assist with the day-to-day administration, enabling the centre to support the students to achieve progression and maximise their student experience.
- Act as Visa lead for the Centre and liaise fully with the central teams to ensure a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre.
- Keep accurate records, chase outstanding compliance documentation.
- Organise student registration at all intake points, including late arrivals to ensure student records are updated, relevant documentation uploaded and that quality audits are undertaken for accuracy and missing information.
- Ensure Validate is updated as required. Attend monthly visa lead meetings organised by the central team to embed the Study Group Standard Operating Procedures.
- Work with the university partner Immigration Team where relevant to ensure iCAS procedures are completed as agreed in iCAS documentation as relevant.
- Be a key point of contact for all students, manage reception areas and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
- Assist in organising and delivering student events such as induction, transition, student ambassador and enrichment activities.
- Liaise with central teams to manage workload in busy periods or during absence.
- In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience.
- To foster productive relationships with internal and external stakeholders.
- Any other duties as required by the Deputy Centre Director - Student Experience or Centre Director.
ABOUT YOU
- Bachelor’s degree (or equivalent experience demonstrating ability to work and think independently).
- Supporting students in an educational context.
- Working to develop, build and maintain the Student Experience.
- Working in a regulated environment.
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Data and Operations Coordinator employer: Study Group
Contact Detail:
Study Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data and Operations Coordinator
✨Tip Number 1
Familiarise yourself with Study Group's policies and standard operating procedures. Understanding these will not only help you in the interview but also demonstrate your commitment to compliance and quality assurance, which are key aspects of the role.
✨Tip Number 2
Network with current or former employees of Study Group, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 3
Prepare to discuss your experience in supporting students in an educational context. Think of specific examples where you've positively impacted student experiences, as this will resonate well with the Student Experience Team.
✨Tip Number 4
Showcase your ability to build strong working relationships. Be ready to share examples of how you've successfully collaborated with various stakeholders in previous roles, as this is crucial for the matrix structure of the position.
We think you need these skills to ace Data and Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Data and Operations Coordinator. Emphasise any previous roles in administration, compliance, or student support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing student experiences and your understanding of compliance in an educational context. Mention specific examples of how you've successfully supported students or managed administrative tasks in the past.
Highlight Relevant Qualifications: Clearly state your educational background, especially if you have a Bachelor's degree or equivalent experience. Include any certifications or training related to compliance, administration, or student services.
Showcase Soft Skills: In your application, emphasise soft skills such as communication, teamwork, and relationship-building. These are crucial for the role, as you'll be working closely with students and various teams within the organisation.
How to prepare for a job interview at Study Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Data and Operations Coordinator. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as compliance and administration.
✨Showcase Your Communication Skills
As this role involves liaising with students and various teams, demonstrate your strong communication abilities. Prepare examples of how you've effectively communicated in previous roles, especially in a student support or educational context.
✨Prepare for Compliance Questions
Since compliance is a key part of this position, be ready to discuss your understanding of compliance procedures and how you've adhered to policies in past roles. Familiarise yourself with relevant regulations that may apply to the education sector.
✨Highlight Teamwork Experience
This role requires building strong relationships within a matrix structure. Think of examples where you've successfully collaborated with others, particularly in a busy environment, and be ready to share these during your interview.
