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For Companies At a Glance
- Tasks: Help international students with their journey from offer to arrival at their study centre.
- Company: Join Study Group, a leading global education provider dedicated to student success.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact on students' lives while working in a diverse and inclusive environment.
- Qualifications: Fluent in Spanish and/or Portuguese, with customer service experience and knowledge of education systems.
- Other info: Apply ASAP as we review applications on a rolling basis!
The predicted salary is between 24000 - 32000 £ per year.
Job Description
Contract type: Full Time (37.5 hours) – Fixed Term (03/08/2026)
Location: Brighton Head Office – hybrid working
Salary: up to £32,000 per annum
As a Student Conversion Advisor, you would be responsible for providing outstanding customer service and sales support to International Students. This would involve offering advice on pending conditions, securing confirmations, fee payments, visa requirements, travel preparation, course information & accommodation.
You will need to be friendly, helpful, and professional in all interactions with students to ensure that they are receiving the best possible service.
The successful candidate will need proven ability to communicate fluently in written and spoken Spanish and Portuguese, with strong linguistic accuracy and cultural awareness.
ABOUT THE ROLE
- Support students who have received an offer and confirmed their place at their study centre choice, including providing advice on all aspects of the next steps to start their course
- Provide information to students on clearing remaining academic or other application criteria, visa application, accommodation options, destination information
- Present and prepare student arrival workshops and student networking events
- Work alongside admissions and campus staff to assist in a smooth transition to the study centre for the student
- Maximising conversion rates from Offer Issued to arrival
ABOUT YOU
- Proven ability to communicate fluently in written and spoken Spanish and/or Portuguese, with strong linguistic accuracy (essential)
- Knowledge of overseas education systems (UK, Ireland & North America)
- Knowledge of the Student Visa Regulations (Tier 4)
- Outstanding Customer-service oriented approach
- Experience in using Salesforce CRM & PureCloud telephony system
- Tertiary educated, preferably with relevant experience
- Excellent attention to detail and communication skills
- Calling / Industry experience
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Student Conversion Advisor (Spanish Speaking) employer: Study Group UK Ltd
Contact Detail:
Study Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Conversion Advisor (Spanish Speaking)
✨Tip Number 1
Familiarise yourself with the UK, Ireland, and North American education systems. Understanding these systems will help you provide accurate advice to international students and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your knowledge of Student Visa Regulations, particularly Tier 4. Being well-versed in these regulations will not only boost your confidence but also show potential employers that you are prepared for the role.
✨Tip Number 3
Practice your Spanish and Portuguese communication skills, focusing on customer service scenarios. This will help you convey your fluency effectively during any verbal assessments or interviews.
✨Tip Number 4
Gain some familiarity with Salesforce CRM and telephony systems like PureCloud. If you can demonstrate basic knowledge or experience with these tools, it will set you apart from other candidates.
We think you need these skills to ace Student Conversion Advisor (Spanish Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support, especially in an educational context. Emphasise your fluency in Spanish and Portuguese, as well as any knowledge of overseas education systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping international students. Mention specific experiences where you provided outstanding customer service and how you can contribute to maximising conversion rates.
Showcase Cultural Awareness: In your application, demonstrate your understanding of cultural nuances and how they impact communication with students from different backgrounds. This is crucial for the role and will set you apart.
Proofread Your Application: Before submitting, carefully proofread your application for any grammatical errors or typos. Ensure that your linguistic accuracy shines through, especially since fluency in Spanish and Portuguese is essential for this position.
How to prepare for a job interview at Study Group UK Ltd
✨Showcase Your Language Skills
As a Student Conversion Advisor, fluency in Spanish and Portuguese is essential. Be prepared to demonstrate your language skills during the interview, whether through direct conversation or by discussing relevant experiences where you used these languages.
✨Understand the Education Systems
Familiarise yourself with the UK, Ireland, and North American education systems. Being able to discuss these systems confidently will show your potential employer that you are knowledgeable and ready to assist international students effectively.
✨Highlight Customer Service Experience
This role requires an outstanding customer-service approach. Prepare examples from your past experiences where you provided excellent service, resolved issues, or helped clients navigate complex processes, especially in a multicultural context.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle student inquiries. Think of situations where you had to provide advice or support under pressure, and be ready to explain your thought process and outcomes.