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For Companies At a Glance
- Tasks: Lead e-commerce and retail operations, optimising customer experience across channels.
- Company: Join the dynamic team at STUDIOCANAL KIDS & FAMILY, home of Paddington Bear.
- Benefits: Full-time role with opportunities for growth in a supportive environment.
- Why this job: Make an impact in the exciting world of e-commerce and retail for beloved brands.
- Qualifications: 3-5 years in e-commerce retail, strong analytical and leadership skills required.
- Other info: Collaborative culture with a focus on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the E-commerce & Retail Manager role at STUDIOCANAL KIDS & FAMILY Ltd.
Company Overview
Studiocanal Kids & Family is a full-service international IP development agency and consultancy offering strategic worldwide brand development, licensing and retail expertise. Studiocanal Kids & Family is also part of the Studiocanal group, its most famous IP being Paddington Bear. Marketreach is the B2C branch of Studiocanal Kids & Family – we currently run a store at Paddington Station (open 7 days a week from 8am to 8pm), another at the Savoy for the Musical and a Paddington online shop store.
Role Overview
We are seeking an enthusiastic, data-driven, results-oriented E-commerce and Retail Manager based in London to be part of the retail division. Reporting to the VP Retail, you will be responsible for:
- Retail & E-Commerce Expertise: Strong understanding of omnichannel retail operations, including both physical store and online store management; experience with e-commerce platforms (e.g., Amazon, other pure players); knowledge of digital merchandising, product lifecycle online, and customer journey optimization.
- Team Leadership: Proven ability to lead cross-functional teams, including store staff and digital teams; strong interpersonal skills to collaborate with marketing, IT, logistics, and HR; experience in recruiting, training, and developing team members.
- Customer-Centric Approach: Strong focus on customer experience, both in-store and online; ability to implement and monitor customer service standards across channels; understanding of UX/UI principles for e-commerce platforms.
- Analytical & Strategic Thinking: Ability to analyze sales data, KPIs, and customer behaviour to inform decisions; tracking consumer journey and optimizing conversion; proficiency in forecasting, inventory planning, and demand analysis; strategic mindset to align retail and e-commerce goals with broader business objectives.
- Operational Excellence: Experience in process optimisation, logistics coordination, and supply chain management; familiarity with loss prevention strategies and compliance procedures; ability to manage day-to-day operations efficiently, including reporting and audits; understanding of digital marketing channels; ability to coordinate online campaigns and promotions with retail events; familiarity with conversion rate optimisation and cart abandonment strategies.
- Technical & Tools Proficiency: Comfortable using retail POS systems, ERP tools, and e-commerce CMS; proficiency in Excel, Google Analytics, and reporting dashboards; knowledge of compliance tools and documentation (e.g., RAMS).
- Organisational & Time Management: Strong organisational skills to manage multiple responsibilities and outlets simultaneously; ability to prioritise tasks, meet deadlines, and adapt to changing business needs.
Qualifications
- 3 to 5 years experience in e-commerce retail, preferably in the IP industry or an entertainment group.
- Solid commercial and retail acumen & vision.
- Strong interest in the brand.
- Experience with inventory management and supply chain management.
- Proficiency with web analytics tools (e.g., Google Analytics) and e-commerce tracking tools; excellent analytical skills; proficiency with CRM software and MS Excel.
- Knowledge of UX/UI principles and how they impact online sales.
- Strong problem-solving skills and ability to adapt to a fast-paced, evolving industry.
- Strong interpersonal and communication skills, able to build trusted relationships at all levels.
- Transparency, open-mindedness, and team-player attitude.
Seniority level: Associate
Employment type: Full-time
Job function: Online and Mail Order Retail; Retail
E-commerce & Retail Manager in London employer: STUDIOCANAL KIDS & FAMILY Ltd.
Contact Detail:
STUDIOCANAL KIDS & FAMILY Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce & Retail Manager in London
✨Tip Number 1
Get to know the company inside out! Research STUDIOCANAL KIDS & FAMILY Ltd. and their products, especially Paddington Bear. This will help you tailor your conversations and show genuine interest when you reach out.
✨Tip Number 2
Don’t just apply; connect! Use LinkedIn to find and message the hiring manager or team members. A friendly introduction can make a huge difference and put you on their radar.
✨Tip Number 3
Show off your skills in action! If you have a portfolio or examples of past work, share them during your conversations. It’s a great way to demonstrate your e-commerce expertise and customer-centric approach.
✨Tip Number 4
Follow up after applying! A quick message thanking them for the opportunity and expressing your enthusiasm can keep you top of mind. Plus, it shows you're proactive and really want the role.
We think you need these skills to ace E-commerce & Retail Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-commerce & Retail Manager role. Highlight your experience with omnichannel retail operations and any relevant e-commerce platforms you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the brand and your customer-centric approach. Tell us why you're excited about this role and how you can contribute to our team at Studiocanal Kids & Family.
Show Off Your Analytical Skills: Since we’re all about data-driven decisions, make sure to mention your experience with sales data analysis and KPIs. Share specific examples of how you've used analytics to optimise customer journeys or improve conversion rates in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at STUDIOCANAL KIDS & FAMILY Ltd.
✨Know Your E-commerce Inside Out
Make sure you brush up on your knowledge of omnichannel retail operations and e-commerce platforms. Be ready to discuss your experience with digital merchandising and how you've optimised customer journeys in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led cross-functional teams. Highlight your interpersonal skills and any experiences where you've collaborated with marketing, IT, or logistics to achieve a common goal.
✨Be Customer-Centric
Demonstrate your understanding of customer experience both online and in-store. Think of specific instances where you've implemented customer service standards or improved UX/UI principles that positively impacted sales.
✨Bring Data to the Table
Familiarise yourself with key performance indicators and be ready to discuss how you've used data analysis to inform decisions. Show that you can track consumer behaviour and optimise conversion rates effectively.
