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Company Overview
🧸 Studiocanal Kids & Family is a full-service international IP development agency and consultancy offering strategic worldwide brand development, licensing and retail expertise. Studiocanal Kids & Family is also part of the Studiocanal group, its most famous IP being Paddington Bear.
🛍️ Marketreach is the B2C branch of Studiocanal Kids & Family – we currently run a store at Paddington Station (open 7 days a week from 8am to 8pm), another at the Savoy for the Musical and a Paddington online shop store.paddington.com.
We operate as a close‑knit team within a family of European media companies, offering the flexibility of a small company while being supported by a larger group (Canal+ Group).
Role Overview
We are seeking an enthusiastic, data‑driven, results‑oriented E-commerce and Retail Manager based in London to be part of the retail division. Reporting to the VP Retail, you will be responsible for:
Responsibilities
- Retail & E‑Commerce Expertise: Strong understanding of omnichannel retail operations, including both physical store and online store management; experience with e‑commerce platforms (e.g., Amazon, other pure players); knowledge of digital merchandising, product lifecycle online, and customer journey optimization.
- Team Leadership: Proven ability to lead cross‑functional teams, including store staff and digital teams; strong interpersonal skills to collaborate with marketing, IT, logistics, and HR; experience in recruiting, training, and developing team members.
- Customer‑Centric Approach: Strong focus on customer experience, both in‑store and online; ability to implement and monitor customer service standards across channels; understanding of UX/UI principles for e‑commerce platforms.
- Analytical & Strategic Thinking: Ability to analyze sales data, KPIs, and customer behaviour to inform decisions; tracking consumer journey and optimizing conversion; proficiency in forecasting, inventory planning, and demand analysis; strategic mindset to align retail and e‑commerce goals with broader business objectives.
- Operational Excellence: Experience in process optimisation, logistics coordination, and supply chain management; familiarity with loss prevention strategies and compliance procedures; ability to manage day‑to‑day operations efficiently, including reporting and audits; understanding of digital marketing channels; ability to coordinate online campaigns and promotions with retail events; familiarity with conversion rate optimisation and cart abandonment strategies.
- Technical & Tools Proficiency: Comfortable using retail POS systems, ERP tools, and e‑commerce CMS; proficiency in Excel, Google Analytics, and reporting dashboards; knowledge of compliance tools and documentation (e.g., RAMS).
- Organisational & Time Management: Strong organisational skills to manage multiple responsibilities and outlets simultaneously; ability to prioritise tasks, meet deadlines, and adapt to changing business needs.
Qualifications
- 3 to 5 years experience in e‑commerce retail, preferably in the IP industry or an entertainment group.
- Solid commercial and retail acumen & vision.
- Strong interest in the brand.
- Experience with inventory management and supply chain management.
- Proficiency with web analytics tools (e.g., Google Analytics) and e‑commerce tracking tools; excellent analytical skills; proficiency with CRM software and MS Excel.
- Knowledge of UX/UI principles and how they impact online sales.
- Strong problem‑solving skills and ability to adapt to a fast‑paced, evolving industry.
- Strong interpersonal and communication skills, able to build trusted relationships at all levels.
- Transparency, open‑mindedness, and team‑player attitude.
Seniority level
Associate
Employment type
Full‑time
Job function
Online and Mail Order Retail; Retail
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E-commerce & Retail Manager employer: STUDIOCANAL KIDS & FAMILY Ltd.
STUDIOCANAL KIDS is an exceptional employer that fosters a dynamic and collaborative work culture, where creativity and innovation thrive. With a strong focus on employee growth, we offer numerous opportunities for professional development and the chance to lead impactful licensing initiatives across diverse markets. Located in a vibrant industry hub, our team enjoys a supportive environment that values partnership and shared success, making it a rewarding place to build a meaningful career.
Contact Details:
STUDIOCANAL KIDS & FAMILY Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce & Retail Manager
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Some tips for your application 🫡
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