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- Tasks: Lead e-commerce and retail operations, optimising customer experiences both online and in-store.
- Company: Join the fun at Studiocanal Kids & Family, home of Paddington Bear!
- Benefits: Full-time role with a dynamic team and opportunities for growth.
- Why this job: Be part of a creative team shaping the future of retail and e-commerce.
- Qualifications: 3-5 years in e-commerce retail, strong analytical and leadership skills required.
- Other info: Flexible work environment with a focus on collaboration and innovation.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the E-commerce & Retail Manager role at STUDIOCANAL KIDS & FAMILY Ltd.
Company Overview: Studiocanal Kids & Family is a full-service international IP development agency and consultancy offering strategic worldwide brand development, licensing and retail expertise. Studiocanal Kids & Family is also part of the Studiocanal group, its most famous IP being Paddington Bear. Marketreach is the B2C branch of Studiocanal Kids & Family – we currently run a store at Paddington Station (open 7 days a week from 8am to 8pm), another at the Savoy for the Musical and a Paddington online shop store.paddington.com.
Role Overview: We are seeking an enthusiastic, data-driven, results-oriented E-commerce and Retail Manager based in London to be part of the retail division. Reporting to the VP Retail, you will be responsible for:
- Retail & E-Commerce Expertise: Strong understanding of omnichannel retail operations, including both physical store and online store management; experience with e-commerce platforms (e.g., Amazon, other pure players); knowledge of digital merchandising, product lifecycle online, and customer journey optimization.
- Team Leadership: Proven ability to lead cross-functional teams, including store staff and digital teams; strong interpersonal skills to collaborate with marketing, IT, logistics, and HR; experience in recruiting, training, and developing team members.
- Customer-Centric Approach: Strong focus on customer experience, both in-store and online; ability to implement and monitor customer service standards across channels; understanding of UX/UI principles for e-commerce platforms.
- Analytical & Strategic Thinking: Ability to analyze sales data, KPIs, and customer behaviour to inform decisions; tracking consumer journey and optimizing conversion; proficiency in forecasting, inventory planning, and demand analysis; strategic mindset to align retail and e-commerce goals with broader business objectives.
- Operational Excellence: Experience in process optimisation, logistics coordination, and supply chain management; familiarity with loss prevention strategies and compliance procedures; ability to manage day-to-day operations efficiently, including reporting and audits; understanding of digital marketing channels; ability to coordinate online campaigns and promotions with retail events; familiarity with conversion rate optimisation and cart abandonment strategies.
- Technical & Tools Proficiency: Comfortable using retail POS systems, ERP tools, and e-commerce CMS; proficiency in Excel, Google Analytics, and reporting dashboards; knowledge of compliance tools and documentation (e.g., RAMS).
- Organisational & Time Management: Strong organisational skills to manage multiple responsibilities and outlets simultaneously; ability to prioritise tasks, meet deadlines, and adapt to changing business needs.
Qualifications: 3 to 5 years experience in e-commerce retail, preferably in the IP industry or an entertainment group. Solid commercial and retail acumen & vision. Strong interest in the brand. Experience with inventory management and supply chain management. Proficiency with web analytics tools (e.g., Google Analytics) and e-commerce tracking tools; excellent analytical skills; proficiency with CRM software and MS Excel. Knowledge of UX/UI principles and how they impact online sales. Strong problem-solving skills and ability to adapt to a fast-paced, evolving industry. Strong interpersonal and communication skills, able to build trusted relationships at all levels. Transparency, open-mindedness, and team-player attitude.
Seniority level: Associate
Employment type: Full-time
Job function: Online and Mail Order Retail; Retail
E-commerce & Retail Manager employer: STUDIOCANAL KIDS & FAMILY Ltd.
Contact Detail:
STUDIOCANAL KIDS & FAMILY Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce & Retail Manager
✨Tip Number 1
Get your networking game on! Reach out to the job poster directly on LinkedIn or other platforms. A friendly message can make you stand out and show your enthusiasm for the E-commerce & Retail Manager role.
✨Tip Number 2
Show off your skills in a casual chat! If you get the chance for an informal interview or coffee chat, be ready to discuss your experience with omnichannel retail and how you can bring value to Studiocanal Kids & Family.
✨Tip Number 3
Prepare some questions that show your interest in their brand and operations. Ask about their approach to customer experience or how they optimise their online store. This shows you're not just interested in the role, but in the company too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Studiocanal Kids & Family.
We think you need these skills to ace E-commerce & Retail Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-commerce & Retail Manager role. Highlight your experience with omnichannel retail operations and any relevant e-commerce platforms you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the brand and your understanding of customer-centric approaches. Let us know why you're the perfect fit for our team at Studiocanal Kids & Family.
Show Off Your Analytical Skills: Since this role requires strong analytical thinking, don’t forget to mention specific examples where you've used data to drive decisions. Whether it's sales data or customer behaviour, we love seeing how you can turn numbers into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our close-knit team!
How to prepare for a job interview at STUDIOCANAL KIDS & FAMILY Ltd.
✨Know Your E-commerce Inside Out
Make sure you brush up on your knowledge of omnichannel retail operations and e-commerce platforms. Be ready to discuss your experience with digital merchandising and how you've optimised customer journeys in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led cross-functional teams. Highlight your interpersonal skills and any experiences where you’ve recruited, trained, or developed team members to show that you can foster a collaborative environment.
✨Be Customer-Centric
Think about how you can demonstrate your focus on customer experience. Have specific examples ready that illustrate how you've implemented customer service standards and improved UX/UI principles in previous roles.
✨Bring Data to the Table
Since this role is data-driven, be prepared to discuss how you've analysed sales data and KPIs to inform your decisions. Show your proficiency in tools like Google Analytics and Excel, and be ready to talk about how you've used data to optimise conversion rates.
