Operations Manager

Location: StudioB, Mill Hill, North West London

Salary: £45,000 - £50,000

This is a full-time, studio-based role (5 days per week). We value face-to-face collaboration and believe it's where our best ideas come to life. While there may occasionally be circumstances where flexibility is appropriate, this is determined by the needs of the role and the business. As such, this isn't a hybrid role, and regular home working shouldn't be expected.

The Operations Manager will own the day-to-day operational running of StudioB, ensuring the studio, office, systems and people have everything they need to perform at their best. The role will provide leadership and support to the Studio & Tech Team and Operations Assistant, creating a highly organised, efficient and well-supported environment for the wider business.

Reporting into the Head of Production, you will work closely with the Head of People and Culture, Production Manager and Head of Agency across people, production, operations, finance and business-wide initiatives. You'll be trusted to own your area, be proactive, make decisions, solve problems and continuously improve how StudioB operates. We're looking for someone who sees opportunities, spots issues before they become problems and takes action without needing to be asked.

Where You’ll Make An Impact

• Studio & Office Operations
  • Oversee the day-to-day running of Studio B’s office and studio facilities.
  • Manage studio organisation, storage systems, refurbishment projects and workspace improvements.
  • Coordinate maintenance, repairs and facilities management across the business.
  • Manage relationships with suppliers, contractors, landlords and building management.
  • Ensure office and studio spaces remain professional, functional, organised and well maintained.
  • Coordinate utilities, internet, office infrastructure and wider operational requirements.
  • Lead operational projects that improve efficiency, safety and scalability across the business.
  • Work closely with the Studio and Tech Team to ensure the studio environment supports both operational and production needs.
  • Line manage the on-set team, including the Technicians and Set Designer, providing clear direction, regular one-to-ones, development support and performance reviews.
  • Oversee the maintenance, servicing and safe use of all studio, production and technical equipment.
  • Ensure equipment records, insurance documentation, warranties, certifications and servicing schedules are accurate and kept up to date.
  • Develop and maintain clear workflows for equipment maintenance, fault reporting, repairs, security and health and safety.
  • Manage the equipment check-in and check-out process, ensuring kit is tracked, stored securely and returned in good condition.
  • Oversee studio bookings, scheduling and availability to ensure the space is used efficiently and production requirements are supported.
  • Coordinate client studio visits, including access, preparation, presentation of the space and on-site requirements.
  • Establish and maintain appropriate studio safety, security and operational procedures, ensuring these are understood and followed by the relevant teams.
  • Plan and coordinate executive team away days, including venues, schedules, travel, accommodation and supporting materials.
  • Organise company-wide events and celebrations, including summer and Christmas parties, team socials, birthdays, work anniversaries and other special occasions.
  • Manage event budgets, suppliers, logistics and communications to ensure events are well organised, inclusive and aligned with Studio B’s culture.
• Client Onboarding & Operational Readiness
  • Own operational procurement and onboarding processes for new clients and projects.
  • Coordinate operational requirements including insurance documentation, compliance requirements, supplier onboarding and client requests.
  • Support security questionnaires, compliance requests and operational documentation where required.
  • Work with internal teams and external partners to ensure clients are onboarded smoothly and professionally.
  • Act as a central coordinator across departments to ensure operational readiness for new projects and partnerships.
• People Operations Support
  • Coordinate onboarding and offboarding processes.
  • Liaise with our fractional IT department and other providers to ensure equipment, access and systems are ready for new starters.
  • Maintain employee records and updates across BrightHR and associated systems.
  • Support visa administration, right-to-work documentation and employee compliance requirements.
  • Coordinate business travel, accommodation and visa arrangements.
  • Support team events, company socials, away days and internal initiatives.
  • Assist with merchandise ordering and employee experience initiatives.
• Health, Safety & Compliance
  • Maintain health and safety compliance across studio and office environments.
  • Coordinate risk assessments and workplace safety procedures.
  • Ensure compliance documentation remains up to date.
  • Support insurance renewals and policy administration.
  • Maintain training records, compliance logs and operational documentation.
  • Support safeguarding, production compliance and operational governance requirements.
  • Work closely with leadership to ensure the business remains compliant as it scales.
  • Support updates to company policies and operational procedures.
• Equipment, Purchasing & Facilities
  • Manage purchasing of office equipment, IT equipment and studio resources.
  • Obtain supplier quotes and support purchasing decisions.
  • Coordinate stock levels for office supplies, kitchen supplies, first aid equipment and operational consumables.
  • Maintain company asset registers and equipment tracking.
  • Support operational budgeting and cost management where appropriate.
  • Ensure the studio and office remain fully equipped and operational at all times.
• Leadership & Team Management
  • Line manage the Studio & Tech Team (Junior Set Designer, Technical Assistant, Production Technician) and Operations Assistant.
  • Provide coaching, support and development to direct reports.
  • Create clear priorities, ownership and accountability within the team.
  • Work collaboratively with department leaders to improve operational effectiveness across the business.
• Systems & Continuous Improvement
  • Identify opportunities to improve systems, processes and ways of working.
  • Build scalable operational frameworks to support company growth.
  • Introduce automation, AI tools and operational efficiencies where appropriate.
  • Maintain accurate documentation and operational procedures.
  • Help create a highly organised, efficient and enjoyable place to work.
  • Continuously look for smarter, faster and more effective ways of operating.

What You’ll Bring To The Team

• Highly proactive, self-motivated and takes ownership of their work.
• Thrives with autonomy, whilst also being a collaborative and supportive team player.
• Naturally organised, able to prioritise effectively and manage multiple tasks in a fast-paced environment.
• Spots problems before they become bigger issues and takes the initiative to solve them.
• Confident making decisions, challenging the status quo and suggesting smarter ways of working.
• Takes pride in delivering a consistently high standard of work with excellent attention to detail.
• Remains calm under pressure and adapts quickly to changing priorities.
• Excellent communicator who builds positive relationships across the business.
• Hands-on, enjoys rolling up their sleeves and getting stuck in wherever needed.
• Positive, can-do attitude and follows through on commitments.
• Enjoys solving problems and finding practical solutions.
• Excited by the opportunity to help shape and improve the way we work as Studio B continues to grow.

What You’ll Need

• Solid and proven experience in Operations, Studio Management, Production or a similar role, with experience independently owning operational responsibilities.
• Experience managing people and leading operational functions.
• Experience within a creative agency, production company, media business or fast-growing environment preferred.
• Experience managing operational projects and multiple priorities simultaneously.
• Experience managing suppliers, facilities and operational budgets.
• Experience supporting onboarding, travel, compliance and business operations.
• Strong understanding of workplace health & safety and compliance requirements.
• Confident coordinating across multiple teams and stakeholders.
• Strong organisational skills and exceptional attention to detail.
• Comfortable using HR, operations and project management systems.
• Experience using AI tools and automation to improve workflows is desirable.

What Success Looks Like

• The studio and office run smoothly and efficiently.
• New starters and clients have a seamless onboarding experience.
• Studio facilities, equipment and supplies are well managed.
• Health, safety and compliance requirements are proactively maintained.
• Operational processes become increasingly efficient and scalable.
• The wider team feels supported and able to focus on delivering exceptional work.
• Problems are solved before they become bigger issues.
• StudioB has strong operational foundations to support continued growth.

Why StudioB?

You will have the opportunity to make a genuine impact in a fast-growing creative business, working closely with the leadership team and helping shape how StudioB operates as it scales. This is a role with real ownership, visibility and variety. If you enjoy building systems, solving problems and creating environments where people can do their best work, we'd love to hear from you. You will be trusted to take ownership, make decisions and help build the operational foundations that support the next stage of StudioB's growth.

What You'll Gain at StudioB

• Performance & Wellbeing Coaching.
• Access to ongoing 1-to-1 coaching designed to support your performance, mindset and overall wellbeing, helping you manage pressure, build resilience and perform at your best.
• Real Growth.
• We're a fast-scaling company, which means real opportunity to grow, take ownership and shape your role as we expand.
• Work Closely with Leadership.
• You will have direct exposure to senior leadership and decision-making, giving you insight and opportunities most companies can't offer.
• A Culture That Actually Lives Its Values.
• We care about how people feel at work. Expect a supportive, high-energy environment where people are encouraged to grow, collaborate and do their best work.
• Make a Real Impact.
• Your work won't get lost. You will be part of a team where ideas matter, and contributions are genuinely valued.

At StudioB, we don't just focus on what you do; we invest in who you become. Alongside real opportunities for growth in a fast-scaling environment, you will have access to performance and wellbeing coaching designed to help you manage pressure, build resilience and perform at your best. We're building a culture where people feel supported, challenged and energised because we believe that's where the best work comes from.

Before You Get Started

At StudioB, we actively use AI tools to move faster and work smarter, and we're excited about candidates who do the same. That said, for this application, we'd love to hear your own voice and thinking. Please avoid using AI to generate your answers, as applications that appear heavily AI-generated may not be progressed.