Hospitality Sales Account Manager (Permanent)

We’re looking for a UK Hospitality Sales Brand Ambassador, confident relationship-builder who enjoys presenting, networking and achieving sales across the UK hospitality market. Industry experience and an existing network are highly valuable, but personality and a genuine love of products and the hospitality industry matter just as much!

Working hybrid from home with regular visits to our Head Office in Stratford-upon-Avon, the candidate has a powerful opportunity to help steer and develop our UK hospitality business collaborating with the Head of Sales and other stakeholders. This role requires an experienced candidate, experienced telephone salesperson, email presenter, social media networker and lover of being in front of the customer. The focus is to drive sales growth for our cutlery and other tableware brands.

You will be targeting within the UK hospitality market: large key accounts, medium accounts, researching new opportunities and collaborations, whilst nurturing existing client relationships. Developing meaningful connections with the influencers, operators and decision makers within restaurants, hotels, contract catering and corporate properties.

We present detail – we are “product people”, we love design and innovation - we hope you love design-led high-quality products too. We showcase our cutlery brands as the first point of communication and after the other external brands we represent, for a complete tableware proposition. Our target customers are contract caterers, corporate offices, banks & law firms, as well as football/sports stadia, cruise ships, hotels, restaurants, pubs and clubs.

We create brand awareness and support key people within procurement companies, hotel groups, restaurant groups. Our friends over the years are general managers, executive chefs, food & beverage managers, banqueting managers, procurement and influencers. Our collections are innovative and inspiring, and you’ll receive warm, enthusiastic responses when presenting to customers. Customers love our innovation, customer service and that we are genuinely passionate about what we do.

Own and develop quickly, deep product knowledge in our cutlery brands. Create your own monthly sales campaigns. Conduct research, network and identify new business opportunities within the hospitality sector. Support our UK cutlery distributors in collaboration with our sales administration team at the head office. Prepare exceptional customer presentations, presentations that you would want to receive (we have a team to help support you create them).

CRM: manage and maintain customer contacts, relationships management, the sales process within supports your sales efficiency. Ensure we have informative and relevant content added. Become a knowledgeable ambassador to our cutlery brands. Manage your own sales performance, KPIs and targets. Plan and meet customers efficiently: when out travelling to visit customers, organise your geographic location, to be efficient, cover multiple site-visits in one day.

Report and collaborate with the Head of Sales and Senior Management, share the journey with them, discuss ideas, challenges and successes. Engage with our other sales teams and our marketing team to ensure alignment between brand messaging and sales strategies.

An experienced UK Hospitality Salesperson with a passion for luxury products, design and fine dining. Proficiency in Microsoft Excel. Usage of CRM systems and sales reporting tools. Understanding of B2B sales processes. Flexible and adaptable to changing business and market needs. Hybrid working (coming to the head office maybe 2-4 times a month). Opportunity to work directly with the Head of UK Sales, CEO and Operations Manager, to really make that difference, to help shape and steer the UK Hospitality business. We share ideas, we form new directions and we are agile as a business.