Transactional Finance Team Leader, AR - London, United Kingdom

About Flight Centre Travel Group

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally – who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

Role Summary

The role is dedicated to the Corporate Division of Flight Centre Travel Group and is responsible for multiple brands within this area. Managing a central function across mainland Europe, Ireland and the United Kingdom. The Accounts Receivable Team Lead is responsible for leading the end-to-end AR function ensuring bank reconciliations, accurate cash allocation, reconciliation of credit card handoff/failures, and balance sheet controls. The role operates within a hybrid delivery model, where transactional processing is performed by an offshore partner, and the UK-based team retains full ownership of processes, controls, and service delivery. The UK based team will be responsible for providing first line support for front end businesses and consultants. The Team Lead manages a small onshore team alongside offshore resources, ensuring all Accounts Receivable activities are delivered accurately, efficiently, and in line with agreed service levels. The role also acts as the primary point of contact for front-end businesses, providing support, resolving queries, and maintaining strong stakeholder relationships. The Team Lead will have responsibility for managing both local UK based team members and offshore teams. As a centre of excellence, the function is committed to continuous improvement using automation, digital tools, and AI, driving increased efficiency, improved controls, and enhanced service delivery, while ensuring processes are robust, scalable, and minimise financial risk.

What You'll Do

• Embedding newly designed processes, ensuring all key operational success metrics are in place, tracked and reported and reviewed in a timely manner.
• Ensure all key controls are in place and fit for purpose.
• Foster strong working relationships with the offshore teams to ensure seamless delivery and hold the offshore teams accountable to SLAs.
• Ensure appropriate reconciliation processes are in place for all key balance sheet accounts and are reconciled to agreed standards of timeliness and accuracy.
• Ensure appropriate SLAs are in place with front end businesses and the correct processes are in place to monitor and track performance against these SLAs.
• Establish the appropriate communication channels and ensure they are operating effectively to ensure Transactional Finance is delivering on its commitments to front end businesses and their consultants.
• Individually and collectively drive a heightened level of customer focus in all dealings with front end businesses and external clients.
• Drive the adoption of automation, digital tools, and AI to streamline Accounts Receivable processes, reduce manual intervention, and improve accuracy, efficiency, and scalability.

What We're Looking For

• Strong communication skills, both spoken and written, with an ability to communicate with finance and non-finance individuals.
• Intermediate level of Excel experience required.
• A strong attention to detail and understanding of the importance of accuracy.
• Experience of 3 years minimum in transactional finance areas, (e.g., Accounts Payable, Accounts Receivable, Invoicing).
• Preferable knowledge of Dynamics D365 mid-office system.
• Preferable but not necessary leadership experience.
• Appreciation of accounting fundamentals and importance of strong financial controls.
• Strong customer service approach.
• A genuine team player, appreciating the importance of team goals.
• Proven ability to multitask.
• Good time management; being flexible and adaptable.
• A proven focus on improving efficiency and effectiveness of processes.
• Confident in delivering training both face to face and remotely.

What You Will Enjoy

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.