At a Glance
- Tasks: Build and manage relationships with high-net-worth clients, creating bespoke travel experiences.
- Company: Join Scott Dunn, a leader in luxury travel with a global presence.
- Benefits: Enjoy competitive salary, bonuses, personal development, and generous leave.
- Other info: Dynamic work environment with opportunities for career growth and global exposure.
- Why this job: Be the trusted travel planner for elite clients and make their journeys unforgettable.
- Qualifications: Experience in luxury travel and relationship management with UHNW clients.
The predicted salary is between 49500 - 60500 £ per year.
Our growing global team of expert Relationship Managers in London, New York, California, Dallas, Hong Kong and Singapore excel in managing the discerning needs of exceptional individuals. Recognising that our very high-net-worth and ultra-high-net-worth members have unique motivations and preferences for their travel needs, Scott Dunn Private (SDP) offers seamless execution of personalised travel mapping. We deliver a truly tailored and comprehensive travel experience at the highest level.
Scott Dunn Private is built on discretion, privacy, and unparalleled access. Members trust us for access, exclusivity and unwavering personal service delivered by professionals who understand the nuanced needs of UHNW members.
Role Purpose
The Relationship Manager will personally build, grow and manage a dedicated pool of Scott Dunn Private Members. This role focuses on prospecting for new members by nurturing relationships, introducing them to a lifetime of Scott Dunn Private to then build highly tailored and detailed travel profiles, highly qualified leads and overseeing that travel plans are delivered in line with the high expectations.
You will target and onboard new members through your own connections, business development and partnership opportunities with operational and marketing support of the Scott Dunn Private team. You will inspire and guide members' travel mapping, ensuring exceptional service delivery. The ultimate goal is to be the members' trusted travel planner at Scott Dunn Private, increasing their loyalty/bookings, receiving referrals and growing the membership base.
This fast-paced and rewarding position requires expertise in working with V/UHNW clients, a global knowledge of luxury travel, capability to grow your own business and a proactive approach to relationship management.
Responsibilities
- Grow Membership: Identify and execute on opportunities for SDP prospects to be invited to SDP membership.
- Member Engagement: Proactively promote the exclusivity and benefits of Scott Dunn Private membership.
- Personalised Contact Plans: Develop and implement personalised contact strategies for each member.
- Enquiry Generation: Inspire members' travel plans through travel mapping sessions.
- Member Experience: Anticipate members' needs by maintaining detailed records of preferences, past trips, and feedback.
- Upselling Opportunities: Recognise opportunities to enhance bookings through upgrades and bespoke experiences.
- Problem Resolution: Handle member feedback or complaints swiftly.
- Product Development: Work with destination managers to address gaps in the product portfolio.
- Knowledge Sharing: Share expertise from familiarisation trips and industry events with colleagues.
- Collaboration: Work closely with international Scott Dunn Private Global team and offices.
- Event Hosting: Plan and host exclusive member events.
- Marketing Support: Input to marketing efforts, including newsletters and campaigns.
- Build Personal Brand: Expand your personal visibility within UHNW circles.
- Performance Metrics: Achieve individual quarterly and annual targets.
Skills & Experience
- Proven success in face-to-face relationship management with UHNW clients.
- A proven personal network of prospective UHNW clients.
- Strong background in UHNW luxury guest profiles and contact strategy planning.
- Comprehensive knowledge of global luxury travel destinations.
- Demonstrated ability to collaborate effectively.
- Proven track record in meeting and exceeding performance targets.
- Expertise in CRM systems with exceptional accuracy and attention to detail.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Experience in upselling premium services.
- Minimum of 5 years in the luxury travel sector.
- Right to live and work in the UK.
- Willingness to work flexible hours as needed.
- A proactive and meticulous approach to service delivery.
Values & Behaviours
All employees must promote, understand, and apply Scott Dunn’s workplace values.
- In the know - Start by listening.
- Be Precise. We take pride in getting every detail right.
- Own it. We deliver on commitments we make.
- In the Detail - Love learning.
- Embrace feedback. We continuously seek to improve.
- Work with the best. We attract, retrain and partner with the best.
- Inspiring - Look to the future.
- Be more we. We work together collaboratively.
- Win together. We celebrate each other’s successes.
Location
We aim to find someone who would be office based in our London, Hammersmith office.
Why work for Scott Dunn
- We support your career growth.
- We give you the tools to succeed.
- We recognise and reward your success and loyalty.
- We celebrate your excellence.
- We provide you with a wide-range of job and industry-perks.
Diversity, Equity, and Inclusion
At Scott Dunn we champion equality, diversity, and inclusivity in all its forms.
Apply
You do not need to meet all the requirements to apply for a position at Scott Dunn.
Scott Dunn Private - Relationship Manager employer: StudentUniverse
Scott Dunn is an exceptional employer, offering a dynamic work environment in London that fosters personal and professional growth. With a strong commitment to employee development, competitive salaries, and unique perks such as a personal travel fund and extensive recognition schemes, we ensure our team feels valued and inspired. Join us to be part of a collaborative culture that celebrates excellence and prioritises diversity, equity, and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Scott Dunn Private - Relationship Manager
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We think you need these skills to ace Scott Dunn Private - Relationship Manager
Some tips for your application 🫡
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How to prepare for a job interview at StudentUniverse
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For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
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Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at StudentUniverse.
