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- Tasks: Lead the strategy and delivery of global Order Management, driving automation and efficiency.
- Company: Join Flight Centre Travel Group, transforming the business travel industry with innovative tech.
- Benefits: Enjoy 25 days off, travel discounts, free language learning, and a focus on professional development.
- Why this job: Make a real impact in a dynamic environment while shaping the future of travel technology.
- Qualifications: 6+ years in product management, experience with XML-based platforms, and strong communication skills.
- Other info: Inclusive workplace with opportunities for career growth and networking events.
The predicted salary is between 36000 - 60000 £ per year.
About Flight Centre Travel Group FCM - part of the Flight Centre Travel Group family - are transforming the business travel industry. Based in Barcelona and paired with market-leading technology from our very own FCM LAB, we manage a wide portfolio of national and multinational clients in this niche market. Together, we are united by a single mission: developing and ensuring the best services and technology products to support business travelers in their trips around the globe.
About the role As the Order Management Technical Lead Product Manager, you will own the end-to-end strategy, roadmap, and delivery of our global Order Management capability. Your mission is to streamline the post-booking journey across all channels by driving automation, standardisation, and scalable architecture that supports supplier integration and agent efficiency. Leading a cross-functional team of Product Managers, Business Analysts, and QA, you will work closely with Engineering, Operations, Supply, Workflow, and GDS partners to transform how we manage fulfillment, ticketing, and action-to-invoice across global markets. You will define the long-term vision for Order Management, shaping modular and cost-effective architecture while balancing regional needs with global platforms. This role plays a critical part in automation initiatives, including roadmap planning around legacy system replacement, and acts as the central voice for Order Management across both business and technology.
Key elements of the role include:
- Owning product strategy, vision, and roadmap for Order Management
- Driving automation, touchless invoicing, and fulfillment optimisation
- Leading multiple squads with strong agile practices, OKRs, and delivery cadence
- Partnering with senior stakeholders to redesign workflows and remove operational bottlenecks
- Communicating progress and outcomes through demos, leadership reviews, and workshops
About you You are an experienced technical product leader who thrives in complex, global environments. You are comfortable owning platform-level products, influencing across a matrixed organisation, and translating strategic vision into scalable delivery. You bring a strong understanding of post-booking, fulfillment, or automation ecosystems and enjoy working at the intersection of technology, operations, and customer experience.
You will have:
- 6+ years’ experience in product management or platform ownership, ideally within travel, fulfillment, or automation
- Proven experience with XML-based fulfillment platforms, ticketing systems, or invoicing automation
- Experience leading multiple squads and working with distributed, cross-functional teams
- Strong knowledge of GDS flows, Compleat (or equivalent), Dynamics 365, and agent workflows
- The ability to think strategically while confidently defining technical and architectural building blocks
You are:
- Outcome-driven, resilient, and comfortable navigating ambiguity
- Skilled at balancing global scale with regional complexity
- A clear and confident communicator in English, able to engage both technical and non-technical stakeholders
Tick destinations off your bucket list with our discounts on travel and accommodation. Enjoy 25 Days Off per year plus 5 Compensation days! Learn a new language with our free language learning platform (Global Exam). Employee Retention Share Scheme through Equate Plus. Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal). Enjoy our discounts with GymApp. Complementary coffee, drinks, snacks and fruits at our Barcelona office location. A strong focus on professional development to support you in the evolution of your career.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
Order Management Technical Lead Product Manager employer: StudentUniverse
Contact Detail:
StudentUniverse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Technical Lead Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how your skills can contribute to their goals. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the Order Management Technical Lead Product Manager role. Keep it concise but impactful, highlighting your achievements and how they relate to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and are familiar with our processes.
We think you need these skills to ace Order Management Technical Lead Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Order Management Technical Lead Product Manager. Highlight your experience with product management, automation, and any relevant technologies like XML-based platforms or GDS flows. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming the business travel industry and how your background makes you the perfect fit for this role. Be sure to mention your experience leading cross-functional teams and driving automation.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Whether it's streamlining processes or enhancing customer experiences, we love to see quantifiable results that show how you've made a difference.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at StudentUniverse
✨Know Your Product Inside Out
As an Order Management Technical Lead Product Manager, you need to be well-versed in the specifics of order management systems and automation. Brush up on XML-based fulfillment platforms and ticketing systems, and be ready to discuss how these can enhance the post-booking journey.
✨Showcase Your Leadership Skills
You'll be leading cross-functional teams, so it's crucial to demonstrate your experience in managing multiple squads. Prepare examples of how you've successfully driven projects in agile environments and how you’ve influenced stakeholders across different levels.
✨Communicate Clearly and Confidently
You’ll need to engage both technical and non-technical stakeholders, so practice articulating complex ideas in a straightforward manner. Use clear examples from your past experiences to illustrate your points during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in product management, especially around automation and workflow redesign, and be ready to discuss how you overcame them.
