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For Companies At a Glance
- Tasks: Manage venue sourcing and provide exceptional service to clients in the M&E industry.
- Company: Join FCM, a global leader in corporate travel management with a vibrant culture.
- Benefits: Enjoy discounted travel, career progression, and a fun work environment with social events.
- Why this job: Be part of a dynamic team that values creativity, communication, and personal growth.
- Qualifications: Experience in customer service or venue sourcing is essential; Microsoft Office skills required.
- Other info: We promote an inclusive workplace and welcome accommodation requests for applicants.
The predicted salary is between 36000 - 60000 £ per year.
FCM is one of the largest global corporate travel management companies with a presence in almost 100 countries worldwide, delivering personalised travel expertise, unique products and innovative technology to multi-national and large enterprise companies. Our specialist division, FCM Meetings and Events, are looking for the newest member of their Meetings team. This team are our resident experts when it comes to finding the right places, spaces and solutions for our clients.
About this opportunity
As a Sourcing & Meeting Manager you will be expected to provide exceptional service to your dedicated client portfolio. Demonstrating passion, knowledge and commitment, with common and business sense. The successful candidate will have experience as a consultant, or in customer service dealing with a variety of clients, be an excellent communicator, be self-motivated, with current knowledge of the M&E industry.
Accountabilities:
- Customer Service - 45%
- Understand the value of the customer and how to offer exceptional & proactive customer service to all M&E clients.
- Venue sourcing and Group needs and how to deliver to exceptional standard.
- Always meet M&E SLA’s for response and turnaround times.
- Ability to handle service issues in a courteous enthusiastic manner.
- Thrive under pressure with a high level of organisational skills.
- The ability to multi-task effectively, delivering both to our clients and our suppliers within timelines agreed.
- Ability to build effective relationships with customers and suppliers.
- Ability to listen and interpret customers' requirements correctly and deliver on these.
- Ability to communicate in a clear jargon-free manner with customer, supplier and internally.
- To maintain effective and customer-focused communication throughout with all stakeholders.
- Negotiation with Suppliers - 10%
- Build strong relationships with suppliers.
- Negotiate on behalf of the FCM M&E customer (for the best offering and best price for the client).
- Help grow our supplier network and contacts.
- Communication - 10%
- To maintain effective and customer-focused communication throughout with all stakeholders.
- To respond to all client enquiries professionally and within the agreed timeframes and to ensure client satisfaction with the response.
- To communicate and delegate to the Coordinators within the team.
- Self Development - 10%
- Self-motivation and morale.
- Proactive in learning – take all opportunities to upskill on FCM and M&E Specific products, technology, and customer requirements.
- Ability to adapt and change.
- Engagement with business internal communication platforms.
- Productivity - 20%
- Sales ability to influence / persuade customers.
- Ability to work towards targets and KPI’s.
- Ability to maximise preferred suppliers.
- Follow FCM OBW systems & processes.
- Operational knowledge and capability of systems.
- Leadership - 5%
- Manage the coordinators' job loads and delegate the portfolio.
- Help educate and support their development in the M&E area.
Experience required:
- Demonstrated effective customer service skills - Essential.
- Venue Sourcing or relevant industry experience - Essential.
- A knowledge of all major suppliers and relevant MICE products/destinations (CVENT) - Essential.
- Is efficient in using the Microsoft Office suite - Essential.
Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
Active Hour – an hour set aside each week to spend on your well-being.
Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team.
Meetings and Venue Sourcing Manager employer: StudentUniverse
Contact Detail:
StudentUniverse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meetings and Venue Sourcing Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the Meetings and Events industry. Understanding current market demands and popular venues can give you an edge during interviews, showcasing your passion and knowledge.
✨Tip Number 2
Network with professionals in the M&E sector. Attend industry events or join relevant online forums to connect with potential colleagues and suppliers. Building these relationships can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you successfully managed client expectations or resolved issues, as this will demonstrate your ability to thrive under pressure and maintain effective communication.
✨Tip Number 4
Research FCM Meetings & Events thoroughly. Understand their values, culture, and the specific services they offer. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Meetings and Venue Sourcing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and venue sourcing. Use specific examples that demonstrate your ability to meet client needs and manage multiple tasks effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Meetings and Events industry. Mention how your skills align with the job requirements, particularly your negotiation skills and ability to build relationships with clients and suppliers.
Showcase Your Communication Skills: Since effective communication is key for this role, provide examples in your application that illustrate your ability to communicate clearly and professionally with various stakeholders.
Highlight Your Self-Motivation: Demonstrate your proactive approach to self-development in your application. Mention any relevant training or upskilling you've undertaken in the M&E sector, as well as your familiarity with tools like CVENT.
How to prepare for a job interview at StudentUniverse
✨Showcase Your Customer Service Skills
As a Meetings and Venue Sourcing Manager, exceptional customer service is key. Be prepared to share specific examples of how you've successfully handled client inquiries or resolved issues in the past. Highlight your ability to listen and interpret client needs accurately.
✨Demonstrate Your Industry Knowledge
Familiarise yourself with the MICE (Meetings, Incentives, Conferences, and Exhibitions) industry and current trends. Discuss your experience with venue sourcing and any major suppliers you’ve worked with. This will show your passion and commitment to the role.
✨Prepare for Negotiation Scenarios
Since negotiation with suppliers is a significant part of the role, think of scenarios where you've successfully negotiated terms or prices. Be ready to discuss your approach and the outcomes, as this will demonstrate your ability to advocate for clients effectively.
✨Exhibit Strong Communication Skills
Effective communication is crucial in this role. Practice explaining complex ideas in a clear, jargon-free manner. During the interview, focus on how you can maintain effective communication with both clients and suppliers, ensuring everyone is on the same page.
