At a Glance
- Tasks: Support the Product Team by maintaining and updating travel products for Asia and Africa.
- Company: Join Scott Dunn, an award-winning luxury tour operator with a global presence.
- Benefits: Enjoy competitive salary, career growth opportunities, and personal development resources.
- Other info: Office-based in London with opportunities for global career progression.
- Why this job: Be part of a dynamic team that creates unforgettable travel experiences.
- Qualifications: Attention to detail, time management skills, and a passion for travel.
The predicted salary is between 30000 - 40000 £ per year.
Scott Dunn is an award‑winning luxury tour operator creating tailor‑made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post‑vacation evaluations.
Role Purpose
To provide full administrative support to the Product Team and Sales team to ensure that our product is kept up to date, relevant, and accurate. This role will predominantly be working on our Asia and Africa product.
Responsibilities
- Maintaining the consistency and accuracy of all products within your geographic area
- Responsibility for adding all new products such as hotels, experiences, offers, flights, transfers and uploading offers to our system
- Day to day product support of sales team to ensure efficiency and maximise sales opportunities
- Producing training, tools and resources such as templates for sales teams
- Providing overall support to DMs
- Effective communication with sales teams and the wider business
- Working towards the product strategy on larger projects as directed
Duties
- Ensure that new product content is loaded, and existing product is up to date and well‑organised
- To troubleshoot and solve problems regarding content loading onto the product database
- Identify missing elements and load flights and transfers in a consistent and well‑ordered format
- Perform regular content maintenance and integrity checks on the product database
- Produce a weekly product update for the sales team
- Creating sales tools e.g., cheat sheets and templates to support the sales teams
- Assist sales teams with post fam work and loading content into COPs
- Support Destination Manager(s) with day‑to‑day tasks as required
- Complete project work across destinations or types of travel in line with product strategy
- Loading and refreshing images for geographic, properties and itineraries as required
- Saving and linking contracts
- Ensure all tactical and yearly contracted offers are loaded onto product base and communicated to sales
- Research new product development areas with guidance from Destination Manager
- Train and support new members of the team
- Identify and rectify any inaccurate, missing, or incomplete website content
- Research and load generic product data, including geographic, seasonal and type descriptions
Key Requirements
- Excellent attention to detail
- Proven time management skills
- Ability to prioritise tasks
- Ability to take initiative
- Competency with Systems and Databases
- Adaptable, a fast learner
- A good team player
- Knowledge of Asia and Africa beneficial but can be learned
Values & Behaviours
All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.
- In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
- In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
- Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.
Location
We aim to find someone who would be office based in our London, Hammersmith office.
Why work for Scott Dunn
- We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
- We give you the tools to succeed – We provide personal and professional development enabled by our award‑winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
- We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus.
Product Assistant - Asia & Africa in London employer: StudentUniverse
Scott Dunn is an exceptional employer that prioritises employee growth and development, offering tailored career progression opportunities within a vibrant and collaborative work culture. Based in London, our team enjoys access to comprehensive training resources, including educational trips and professional development platforms, alongside competitive salaries and unique benefits such as a personal travel fund and generous annual leave. Join us to be part of a company that values precision, teamwork, and the pursuit of excellence in creating unforgettable travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Product Assistant - Asia & Africa in London
✨Get Involved in Local Travel Events
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We think you need these skills to ace Product Assistant - Asia & Africa in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Product Assistant - Asia & Africa role at StudentUniverse.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Product Assistant - Asia & Africa position at StudentUniverse.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of StudentUniverse.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to StudentUniverse's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Product Assistant - Asia & Africa.
How to prepare for a job interview at StudentUniverse
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at StudentUniverse.
