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For Companies At a Glance
- Tasks: Lead the strategy and delivery of global Order Management, driving automation and efficiency.
- Company: Join FCM, a leader in transforming the business travel industry with innovative technology.
- Benefits: Enjoy 25 days off, travel discounts, free language learning, and professional development opportunities.
- Why this job: Make a real impact on global travel solutions while working in a dynamic, inclusive environment.
- Qualifications: 6+ years in product management, experience with XML-based platforms, and strong communication skills.
- Other info: Collaborate with diverse teams and enjoy social events that celebrate wins and foster networking.
The predicted salary is between 43200 - 72000 £ per year.
About Flight Centre Travel Group
FCM - part of the Flight Centre Travel Group family - are transforming the business travel industry. Based in Barcelona and paired with market-leading technology from our very own FCM LAB, we manage a wide portfolio of national and multinational clients in this niche market. Together, we are united by a single mission: developing and ensuring the best services and technology products to support business travelers in their trips around the globe.
About the role
As the Order Management Technical Lead Product Manager, you will own the end-to-end strategy, roadmap, and delivery of our global Order Management capability. Your mission is to streamline the post-booking journey across all channels by driving automation, standardisation, and scalable architecture that supports supplier integration and agent efficiency.
Leading a cross-functional team of Product Managers, Business Analysts, and QA, you will work closely with Engineering, Operations, Supply, Workflow, and GDS partners to transform how we manage fulfillment, ticketing, and action-to-invoice across global markets. You will define the long-term vision for Order Management, shaping modular and cost-effective architecture while balancing regional needs with global platforms. This role plays a critical part in automation initiatives, including roadmap planning around legacy system replacement, and acts as the central voice for Order Management across both business and technology.
Key elements of the role include:
- Owning product strategy, vision, and roadmap for Order Management
- Driving automation, touchless invoicing, and fulfillment optimisation
- Leading multiple squads with strong agile practices, OKRs, and delivery cadence
- Partnering with senior stakeholders to redesign workflows and remove operational bottlenecks
- Communicating progress and outcomes through demos, leadership reviews, and workshops
About you
You are an experienced technical product leader who thrives in complex, global environments. You are comfortable owning platform-level products, influencing across a matrixed organisation, and translating strategic vision into scalable delivery. You bring a strong understanding of post-booking, fulfillment, or automation ecosystems and enjoy working at the intersection of technology, operations, and customer experience.
You will have:
- 6+ years’ experience in product management or platform ownership, ideally within travel, fulfillment, or automation
- Proven experience with XML-based fulfillment platforms, ticketing systems, or invoicing automation
- Experience leading multiple squads and working with distributed, cross-functional teams
- Strong knowledge of GDS flows, Compleat (or equivalent), Dynamics 365, and agent workflows
- The ability to think strategically while confidently defining technical and architectural building blocks
You are:
- Outcome-driven, resilient, and comfortable navigating ambiguity
- Skilled at balancing global scale with regional complexity
- A clear and confident communicator in English, able to engage both technical and non-technical stakeholders
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team.
Order Management Technical Lead Product Manager in London employer: StudentUniverse
Contact Detail:
StudentUniverse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Technical Lead Product Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how your skills can contribute to their goals. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the Order Management Technical Lead Product Manager role. Keep it concise but impactful, highlighting your achievements and what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and are familiar with our processes.
We think you need these skills to ace Order Management Technical Lead Product Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Order Management Technical Lead Product Manager. Highlight your experience in product management, especially in travel and automation, and don’t forget to mention any relevant technical skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about transforming the business travel industry and how your background aligns with our mission at FCM. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead cross-functional teams and drive automation. Numbers and outcomes speak volumes, so don’t shy away from sharing metrics that highlight your success!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at StudentUniverse
✨Know Your Product Inside Out
As an Order Management Technical Lead Product Manager, you need to be well-versed in the specifics of order management systems and automation. Brush up on your knowledge of XML-based fulfillment platforms and ticketing systems, as well as the latest trends in the travel industry. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Leadership Skills
You'll be leading cross-functional teams, so it's crucial to highlight your experience in managing multiple squads. Prepare examples of how you've successfully driven projects, improved workflows, or removed operational bottlenecks in previous roles. This will show that you're not just a technical expert but also a capable leader.
✨Communicate Clearly and Confidently
Since you'll be engaging with both technical and non-technical stakeholders, practice articulating complex ideas in simple terms. Use clear examples from your past experiences to illustrate your points. This will help you connect with the interviewers and demonstrate your communication skills.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about challenges you've encountered in product management, especially related to automation and fulfillment. Prepare structured responses that outline the situation, your actions, and the results, showcasing your outcome-driven mindset.