At a Glance
- Tasks: Lead guest retention strategies and enhance loyalty across luxury brands.
- Company: Scott Dunn, a leading luxury travel company based in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team passionate about luxury travel and customer satisfaction.
- Why this job: Shape unforgettable guest experiences and drive brand loyalty on a global scale.
- Qualifications: Experience in CRM, data analysis, and strategic leadership.
The predicted salary is between 50000 - 65000 £ per year.
Scott Dunn in London is seeking a Global CRM & Retention Manager to own guest retention and repeat bookings across our luxury brands.
This hybrid role combines strategic leadership with hands-on delivery, shaping segmentation, journeys and measurement to drive lifetime value.
You will collaborate with regional teams, data and engineering to build personalised, on-brand experiences, manage loyalty mechanics and partner with operations to evolve guest touching points across touchpoints globally.
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Global CRM & Loyalty Architect in London employer: StudentUniverse
Corporate Traveller is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With access to exclusive travel discounts, comprehensive health plans, and clear career development pathways within the global Flight Centre Travel Group, employees are empowered to thrive both personally and professionally. The company's commitment to inclusivity and support ensures a rewarding environment where every team member can contribute to taking business travel to the next level.
