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- Tasks: Support clients 24/7, ensuring smooth travel experiences and addressing their needs.
- Company: Join FCM, a vibrant travel management company redefining corporate travel.
- Benefits: Enjoy exclusive travel discounts, career development, and a fun workplace culture.
- Why this job: Be part of a dynamic team making travel smarter and bolder.
- Qualifications: 2+ years as a Travel Consultant with GDS experience and strong client focus.
- Other info: Flexible remote work options and a commitment to employee well-being.
The predicted salary is between 30000 - 42000 £ per year.
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.
You will have a desire for learning, consistently think ahead to identify business needs and take proactive steps to improve efficiencies. You will bring your energy, passion and ‘think different’ attitude to any challenge and be able to collaborate effectively with internal and external stakeholders—working both independently and in a team environment. You will be attentive to client and traveller needs.
Qualifications- Minimum of 2 years experience as a Travel Consultant
- Experience in GDS – Amadeus
- Extensive industry and travel knowledge
- Extensive fares knowledge
- Strong client focus and service ethic
- Positive and open-minded attitude with a willingness to adapt
- Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: Clear career pathways and resources to achieve professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: An hour dedicated each week to focus on fitness or personal wellness.
- Comprehensive Health Cash Plan: Reimbursement for a variety of medical services, including dental, optical, and chiropractic care.
- Health & Wellbeing Challenges: Monthly challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access to expert financial services, including mortgage advice, regulated financial guidance, and money coaching.
- And Much More: Additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
EEO & Accessibility: Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
Service Hub 24/7 Consultant - Shell 24/7 Team in Liverpool employer: StudentUniverse
Contact Detail:
StudentUniverse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Hub 24/7 Consultant - Shell 24/7 Team in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work at FCM or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by researching FCM’s culture and values. Show us how your passion for travel and customer service aligns with our mission. We love candidates who can think outside the box!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your unique experiences in the travel sector.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates about what it’s like to work with us at FCM.
We think you need these skills to ace Service Hub 24/7 Consultant - Shell 24/7 Team in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Hub 24/7 Consultant role. Highlight your experience in travel consulting and GDS systems like Amadeus, as this will show us you’re the right fit for our team.
Show Your Passion: We love seeing candidates who are genuinely excited about the travel industry. Share your enthusiasm for travel and how you can bring that energy to our team. It’s all about that positive and open-minded attitude!
Be Client-Focused: Since this role is all about client and traveller needs, make sure to include examples of how you've gone above and beyond for customers in your previous roles. We want to see your strong service ethic in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining the FCM family!
How to prepare for a job interview at StudentUniverse
✨Know Your Stuff
Make sure you brush up on your travel industry knowledge, especially around GDS systems like Amadeus. Familiarise yourself with current trends and challenges in corporate travel, as this will show your passion and expertise during the interview.
✨Showcase Your Client Focus
Prepare examples that highlight your strong client focus and service ethic. Think of specific situations where you went above and beyond for a client or resolved a challenging issue—this will demonstrate your commitment to customer satisfaction.
✨Embrace the Culture
FCM values a vibrant culture and a 'think different' attitude. Be ready to discuss how you can contribute to this culture. Share your ideas on how to improve efficiencies or enhance client experiences, showing that you’re not just a fit for the role but also for the company ethos.
✨Ask Thoughtful Questions
Prepare insightful questions about the role and the company. This could be about their approach to client relationships or how they foster career development. Asking thoughtful questions shows your genuine interest and helps you assess if the company is the right fit for you.
